Wazamba— player complaints: 37 in English

The player from Ontario has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Ontario has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 02 Oct 2026 Automatic translation:

Reason: Verification issues Hi, I've been verifying my account for probably longer than a month. Finally, I was asked to send a selfie, which I did and sent over a week ago; however, I've still not received any answer, and in an email they tell me to keep waiting. One and a half weeks to verify a single selfie after a month of waiting seems too much to me, so I feel obliged to make a complaint

The player from Germany requested permanent account closure due to gambling addiction, but his message was ignored, and his account remained open. He faced verification issues despite the casino contacting him at the registered email address and then demanded a refund of losses incurred after his account closure request. We asked him to clarify the login email and provide supporting screenshots, then contacted the casino for evidence and a statement. The casino confirmed his account was permanently closed and later offered a refund of 1660 EUR, explaining that it had replied to his initial closure request and had not received his confirmation, so the account was not closed at that time. The complaint was then marked resolved after he accepted the casino’s instructions.

Reason: Self-exclusion I am writing to make a formal complaint regarding Wazamba’s handling of my request for permanent self-exclusion due to gambling addiction and the losses I incurred after I had clearly disclosed my gambling problem.On 29 May 2026 at 11:51, I explicitly requested to “self exclude permanently due to a gambling addiction.” Despite this, my account remained active, allowing me to continue gambling and incur further losses. The losses after that day are 2914 euros.Once a customer discloses a gambling addiction or requests self-exclusion, licensed operators are required to take immediate action to prevent further gambling. Instead of enforcing my request immediately, Wazamba encouraged me to consider a temporary cooling-off period and asked me to reconfirm my decision while my account remained open. They also offered new bonuses even though I had already informed them about my gambling problem.I believe Wazamba failed to meet its responsible gambling obligations. My request was clear and unambiguous, and the delay in applying my self-exclusion directly contributed to my losses. I therefore request a full refund of all deposits and losses incurred after my self-exclusion request on 29 May 2026, together with written confirmation that my account has been permanently closed. A previous case from user Annemarie C is exactly the same as mine. --- Ответы в треде --- Santaclaus9 1 day ago Dear all, I have sent multiple emails to Wazamba during this time asking for the deposit history but havent received it. AskGamblers • Support Team 1 day ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution. AskGamblers • Support Team 1 month ago Dear @Santaclaus9,The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly. Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong.Thanks in advance for your cooperation. Wazamba Casino • Representative 1 month ago Dear all, We would like to kindly ask for the complaint to be closed for now and when you the player finally receives the requested document from our relevant team, in case of dissatisfaction from their side regarding the refund, to contact us again to re-consider the matter. Thank you all in advance. Best regards, Wazamba Team

The player from Italy deposited €50 and reached €109, but the casino closed their account after they attempted to withdraw. Although the casino initially communicated that they would send the funds, they did not respond further. We pressed the casino for evidence to justify keeping the balance, and they eventually agreed to refund the €109 while keeping the account permanently closed. The refund was then processed after the player confirmed the payment details, and the complaint was marked as resolved.

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The player from Finland had their account closed by Wazamba Casino after requesting a withdrawal of €1,385.65. Despite having submitted verification documents multiple times, the casino claimed that the verification was incomplete, which led to frustration regarding the lack of clear communication and uncertainty about the account status. We asked the casino for clarification, and after a lengthy review, the player was paid €1,266, which was later confirmed against the casino’s internal records. The complaint was considered resolved because the payout was verified as correct and the remaining balance was shown as €0.05, although the player continued to dispute the account closure and the lack of full gameplay history.

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The player from Italy faced an issue with the casino, which had opened his gaming account without authorization despite his request for closure due to gambling addiction. He sought assistance in obtaining a full refund of €200 rather than the offered €50. Later, it seems the casino agreed to refund 210€ to the player, which the player confirmed, so we closed the case as resolved.

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Nostin 120e ulos ja eivät taas halua maksaa millään sitä tilille...On teknistä ongelmaa ja rahat tipahtaa takasin pelitilille ja bonus samaa aikaa että varmaan pelaisit sen takasin...Eivät maksa vieläkään aikasemmin toiminu ihan ok27.7.26Hi,Yeah...it wont send me the reset password...Everything here

The player from Spain experienced a delay in withdrawing funds from the casino, having waited for a month without being asked for KYC verification. Despite multiple emails, the casino continued to ignore their requests. We intervened by communicating with the casino and facilitating the verification process, including clarifying the required documents for cryptocurrency deposits. The casino eventually verified the account and agreed to process the withdrawal via the player's preferred cryptocurrency method. The withdrawal of 500 EUR was confirmed as successfully processed and dispatched, and the player marked the complaint as resolved.

On March 20 my fully verified account with Wazamba was frozen without notice or explanation. It began with a reference to "too many login attempts", a completely untrue claim. Upon contacting "Kunal" in Customer Support Service I was informed that my "account has been closed without the possibilit

Hello. Just another casino which has allergy in withdrawals. They don’t pay on time and always there is an excuse for . Stay away to save your money. There are so many others casino. (I have screen shots for every chat and any withdrawal attempt)

The player from Germany faces a blocked account for withdrawals at Wazamba.com despite completing the KYC process and submitting all required documents. He has repeatedly requested specific information on what is missing but has only received vague responses. He seeks either the immediate release of his funds or a detailed explanation for the withdrawal block.

The player from Italy faced difficulty accessing their account after a €74 withdrawal request was cancelled without explanation. They were unsure whether their account was closed, suspended, or blocked, and had not received any information regarding necessary verifications. We asked for login/error screenshots and casino communication, and the casino later confirmed the case was under review and then provided further evidence. After reviewing that evidence, we determined the player’s roulette play fell outside ordinary casino play and likely triggered the casino’s anti-abuse system, so we could not show that the account closure and balance deduction were unfair. The complaint was therefore rejected.

I made a withdraw on May.26/2026 and I still haven't gotten my withdraw. It says it is still under review. I reached out to support and all they say is that there is a delay in processing. I know this isn’t true because I get the same response every time I reach out the them. All I want is for them is to give me the money I won, but they won’t for some reason or another. I am all too familiar with this because it has happened to me with another site as well.

Been waiting for six business days and keep getting the same response from chat. My money is safe. If. it was safe that would be my bankaccount. I have emailed my supposed account manager and the live chat daily and nothing recommend staying away from this casino. There are better ones out there.Fin