Wazamba — player complaint #12522, 2026-08-06: other
Wazamba: a player complaint filed on 2026-08-06, about other, 285 EUR in dispute, status — resolved. Published on Casino Guru. One of 37 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Wazamba Casino - Player’s account remains open despite closure request.
The player from Germany requested permanent account closure due to gambling addiction, but his message was ignored, and his account remained open. He faced verification issues despite the casino contacting him at the registered email address and then demanded a refund of losses incurred after his account closure request. We asked him to clarify the login email and provide supporting screenshots, then contacted the casino for evidence and a statement. The casino confirmed his account was permanently closed and later offered a refund of 1660 EUR, explaining that it had replied to his initial closure request and had not received his confirmation, so the account was not closed at that time. The complaint was then marked resolved after he accepted the casino’s instructions.
