Spinland — player complaint #65311, 2019-02-08: bonus terms

Hi ThePogg, I have an issue with Spinland, On friday 31 january i have deposited 20€ on spinland! I deposited 20€ on spinland because i recieved a mail about a welcome offer. In the mail was that i will recieve 200% on top of my deposit and 100 free spins in Moon Princess. After i deposited 20€ i didn’t recieved the bonus, so i went to the chat and asked them where my bonus was! Than she added the bonus manually. So my balance was 20€ and my bonus balance 40€, After that i opened the game moon princess and i saw that the free spins value was 2€ per spin. This is a bit weird because almost everytime in any casino it is 0.20€ per spin so maybe she made a mistake but that is not my fault! So i played the 100 spins and won in total 1441,50€ and i was soooo happy. But after i closed the game i saw that there was 50,35€ added to my account instead of 1441,50 so that was really weird. So i contacted the live chat and the first thing they told me is that i didn’t won anything on moon princess and didn’t recieved free spins.then they told me the bonus was capped at 50€ I said where is that in the terms and conditions! Than the guy calles [EDIT] told me that i have to look to term 10.1 so i did but i saw that was valid for a no deposit bonus and yes that bonus was capped at 50€ But mine was a deposit bonus so i said terms 10.2 is valid for me. After that he couldn’t answered my questions anymore because he said something what wasn’t true and it was obvious! So after this he escaleted the matter to the relevant team. And the weirdest thing of evrything is that they have told me 4 things about the capping amount of the bonus what i recieved. - bonus caps at 50€ - bonus caps at 100€ - bonus caps at 20€ But in the end 50,35€ was capped. In the mail isn’t showing that the bonus will be capped! So after i came with evidence and with questions there answer was that they were prepared to offer me 50 spins..... They know i am right and trying to offer me something to hope i will accept it but i won’t do spinland! This is really unfair and they are telling a lot of different things that they are helping thereselves into the problems... So i want 1441.50€ in my account because i won it legit! I hope you guys can help me ! [EDIT]