Spinland — player complaint #66280, 2017-09-06: other

Hi applied for 6 week timeout break from gambling as I knew I was a) gambling too much and b) gambling excessively when drinking. I was going to Cyprus for a week for a wedding and knew if I didn't apply for a timeout I would lose my inhibitions and start gambling. They timed out the account for six weeks on the 17/08/17 at 08:27 to which they agreed. On 27 August 2017 11h28 GMT you contacted us via Live Chat requesting that the Timeout be removed. The host asked you to consider the reason why you applied the Timeout to begin and you re-confirmed your desire to have the account re-activated, as follows: Visitor Hey can you unlock my account please? Thank you for holding. Before we cancel your time out request, we would encourage you to think about why you applied the time out in the first place. Please confirm that I cancel the time out request now for you? Visitor Cancel it's fine thanks The say that I was showing no sign of excessive gambling, but if you look at my account history with them it is very obviously the case. What is the point in a time-out if all a compulsive gambler has to do is say cancel it's fine? So just because I drank at a wedding I am down £1700. At no point was I made aware that a time-out can be taken off with no further questions other than are you sure? Like not even a 24 hour period. Please note that I can send you all e-mail correspondence that I've had with Spinland if you like. They said that I showed no signs of being a problem gambler, but again the times and the varied amounts of gambling clearly showed otherwise. If I thought that a time-out wouldn't be enforced I would have went for a self-exclusion or e-mailed them and explained, but as I was at a wedding and drank and lost my inhibitions I e-mailed them and felt like my gambling problem has maybe been taken advantage off. Any further information please ask. Also if you'd like the correspondence please ask and I'll forward them. Many Thanks [EDIT] PS I have now self excluded so I am unable to use the site again.