Spinland — player complaint #63658, 2020-05-31: other

[EDIT] a patient/client of mine who I help daily because she has a low IQ and takes a lot of medication and therefore does things that should not be done like visiting a gambling site. Now it is forbidden in the Netherlands to offer gamble online, spinland.com let [EDIT] played on there website and her entire income gambled on their website under the username [EDIT] I explained to spinland the the situation and send the medication that [EDIT] is taking but they are not responding to anything also in the past we send email to block [EDIT] This is an amount of over 970 euros Spinland could see that it was a Dutch IP address and a Dutch user and should have blocked her right away. I also find it strange that they immediately closed her account as a result of my e-mail but did not want to respond further because of privacy, but then you also not close an account. I sent the first mail to them on 5/5/2020. also i give them this information were a other casino get for this a big fine see txt --------------------------------------------- In any case, via the website www.pokerstars.eu in the period 26 July 2018 to with January 10, 2019 games of chance offered online without a license on - in each case in part - the Dutch market. This is a violation of Article 1, paragraph 1, under a, of the Gambling Act. This violation is attributed to TSG Interactive Gaming Europe Limited at Malta. A fine of € 400,000 is imposed. -------------------------------------------- I hope you can help in this and can email all extra information if needed. Thank you very much [EDIT] 25-5-2020 they send this reaction Dear [EDIT], You have written to us on behalf of [EDIT], who holds two casino accounts on our network. You have provided a photo ID document of [EDIT] and we received a brief email from [EDIT] giving her permission that we can communicate with you concerning her accounts. We have also written to [EDIT] as she is the account holder, and as she is capable of emailing us to authorise the mentioned authority, and previously contacting us through our live chat facility, then we believe it is appropriate to also communicate directly with her. Account status and support options We can confirm that an operator exclusion has been applied to her accounts for a maximum period of 5 years. Furthermore, she is blocked from registering accounts with us across our entire network. We would advise that if she has not already done so, that she seeks free support from gambling related organisations such as Gamblers Anonymous ( http://www.gamblersanonymous.org) or Gambling Therapy ( https://www.gamblingtherapy.org). There are also more general support agencies which we urge her to contact such as the Samaritans www.samaritans.org who provide support 24 hours a day, 365 days a year. If she wishes to refrain from gambling, we strongly advise her to install gambling website blocking software such as GamBlock: www.gamblock.com. We also advise that she contacts other operators that she may hold accounts with and self-exclude from those also. Refund request We understand from correspondence received from you that [EDIT] is requesting a refund of deposits on Playzee and Spin Land on the basis that gambling is not permitted within the territory that she resides, as well as due to suffering from a personality disorder. We confirm that we are licensed by the Maltese Gambling Authority which permits users in the jurisdiction the said account details are registered in, to make use of our services. We draw to your attention clause 4.1 of our website terms and conditions (“Terms