Live Casino— player complaints: 14 in English

Im waiting over 4 days for withdrawal. When all verification was done they sayd my withdrawal is in queue order. Today they said that they dont know yet what they need else. Now they sent me some questions which i answered however i still not getting answers when will ghis be processed. This is relative small withdrawal and schould be straight foward. Doesnt mach information of what they provide about withdrawal tike also.

I have made 2000 euro 2 times so in total 4000 euro withdrwal request at 29 April 2022 at 22:23 hour. its pending untill now. Now casino has closed my account since last 2 days. When I asked them about the reason they told me they closed it as per Administrive decision. I asked them to provide detail information but the refused and just give me copy and paste responses. Also asked about when will I get my withdrwal ? and they just giving me responsed to wait and wait. Its been 6 day and nothing happend. my account is closed and withdrwal is still pending. and no emails or real response from casino side. Please help me atleat to get my deposit amoount back. Thank you in advance

Dear thepogg team! On Jan 9th I registered and played at live.casino. I fully wagered my welcome bonus of 100Euro, won 1602 Euros and asked for a cashout of that sum. I got fully verified very soon after at 10:25 pm which I can also validate with an email. Surprsingly, after hat, my account at live.com has been deactivated. I have totally know idea what happened. When I tried a live chat on monday Jan 10th, the person I was talking too said that this was a mangement decision and they cant tell me any more. Moreover, I should write to [email protected] - which I did. No answer. SInce I already had some accounts at the N1 group and I always got treated well by that group, that really surspised me in a very bad way. But this is not everything: Also my accounts at casinorex, octocasino, casino buck and pino casino were closed at the same time. I still have around 1800 Euros to withdraw at all those casinos. Which means that the N1 group owes me around 3400 Euros together. I also wrote to [email protected] last monday, and same thing here: No answer at all from the mangement why they suddenly deactivated my account. Since your company already helped me a lot to get my money in the past I hope this may work again. The whole behaviour of the N1 group is really weird since they seemed to be a serious and honest company so far. Thank you very much for your assistance (and please if possible dont publish my complaint or my real name!). Best regards, chizie

I have been using live.casino for a while. They offer their players a 10% cashback promotion from net losses each week. Obviously, just like any other casino bonus, this will give the player a small advantage over the casino in the long run. It doesn't say anywhere in their terms and conditions that certain gambling patterns are not allowed. So I aimed for that, and I have been placing to big stakes one or a few times per week. Sometimes winning, sometimes losing and receiving the cashback. It states in their anti-fraud policy, that cheating such as gaining an unfair risk free chance of winning is not allowed. But there is no such thing as a risk free chance of winning. They gave me a small advantage, but there is still no guarantee that I would be able to beat the house with my gameplay patterns. Before they closed my account, I had exactly 4283,5 euros in there, 3000 from which were on a pending withdrawal request to my Skrill account. I know, because I had taken a picture of my screen while placing my last bet in there. The customer support I have spoken to have told me, that they closed my account, and referred to their anti-fraud policy, as well as confiscating all the money I had in there. They never provided me with a proof or specific rule I should have been breaking. And I have read all their terms and conditions, and can confirm that none of those rules have been broken. Those were all money I have obtained/won legally with no cheating involved. And I believe they don't have the right to confiscate the money at will, with no proof of cheating. So I demand a refund of my lost money, which was 4283,5 euros.

Hi the POGG!I just found out that you officially presents N1 Interactive casino group and I believe you can be helpful in resolving this case. 30/09/2020 I claimed 3rd welcome bonus in the casino and triggered a win in the amount of 1720 euros. I even did not start to continue to play with my bonus to fulfil the wagering requirements conditions as my account was blocked. Right after I got a message from the casino that my account is disabled and decision is final but I did not receive any explanation why did they do it. They requested my bank details to process with the deposit refund and I provided all the necessary info. They paid my deposit in amount of 200 euros but the second time they did not give me a reason although I asked for it. As I did not receive any explanation I expect to have the bonus funds restored in my account as I believe I did not do anything against their general and bonus rules which I carefully read before playing.Thanks. I expect you can help me.

hi, I have won 50€ on bonus no deposit and i have winning 45€ i have close this bonus the 06/07 after there i have winning 550€ enter 08-09/07/2020 and you support say me is bonus can't win but the thermes and ocnditions just say can win 50€ on bonus i have close my bonus i want my money

Hello, im waiting for a Withdrawal of 200€ for more than a week at live.casino My account was verifyed since 03/20 and i had no problems with making withdrawals before. Now the Casino requests documents again like proof of deposits. I sent them everything, for many times on different ways like in Live Chat or by E mail. I decided to selfexclude from this Casino on 17/03, because to me it seemed like tactics from the Casino. That i keep on playing and loosing everything. But unfortunatly due this move, im no longer able to login to my profile. to overview the withdrawal and document status. So i have to write emails to the support asking about the withdrawal status! They always give the same standard answers: Dear player, your withdrawal was canceled because of missing documents: proof of payment - copy of paysafecard pins please upload to your registercard/profile and request a new withdrawal They ignore that im not able to login to my account, to add the documents there. Beacause i have selfexcluded. Please help me, im going crazy. Thank you!

Hello , so on the 24th of February I made a deposit of 2k euros to my Love.Casino account without using any bonuses what so ever and I was able to win 9k euros , so had a total of 11k euros . I was done and requested a withdraw but then got asked to verify , so I verified all the documents that Live.Casino asked me for . I sent in my driving license , proof of address , bank account statement , and source of wealth. I then contacted the support and was informed that my account is verified and I can request the withdraws , so I made a withdraw of 10k and 1k , but then I was informed that for some reason my case was sent to their financial department which I was ok with at first , so they asked me to wait patiently , so I waited for a full week and I still didn't hear anything and when I went to contact the support I used to get the same answer always , please wait patiently , so after a week of waiting I cancelled my withdraws , gambled a bit more and was able to win 9650 euros on top of the 11k euros I already had for a total of 20650 euros , and then I requested 3 withdraws (10k,10k,650) . Until now I still didn't receive any euro of the money that I won fair and square my account was already verified as soon as I won the first time . As I am writing this it's the 6th of April , I made the first withdraw request on the 24th of February which means that my case has been in their financial department for over 42 days , that is one full month and 13 days on top of it . I have been emailing them and I still didn't get any answer in about 3 weeks now , no one is replying back to my emails and when I go to their live chat I get the same answer , we don't know but just please wait I would like to ask you if it makes sense to ask me to wait for over 6 weeks to get my 20k euros , it's not a lot of money I understand but also it is not little , and I have been waiting patiently for a very long time Please help me

Dear miss sir, friday the 7th of feb and sat the 8th of feb i played at live casino. I had a deposit bonus. 7 feb i won 2800 euro. I tried to withdraw but because there was a bonus i limit of 2000 euro and couldnt withdraw and 800 euro was confiscated by livecasino. I contacted customer support through live chat and asked if the 2000 that was left in my account now could be bet with no limits with the automatically chance to win bigger and the chance to cash out big winnings. Customer support told me yes and i start playing again the whole day. Then sat the 8th go my dream came through and i won 24000 euro on asgardian stones. I tried to cash it out and livecasino then confiscated al my winnings again above the 2000 euro. I am still in shock and very mad because i have the right to cash out that.money that i won because i asked specifically of i could bet with no limits what automatically means that i also can win bigger and therefor cash out if it is the case. In this case i won bigtime and livecasino falls back that i cant cash out more than the 2000 euro and all other winnings or confiscates by livecasino in this case 22000 euro. Again i ask specifically if the money was no limit once the 800 euro was confiscated above the 2000 euro because why would i play further with money that has already reached its max cashout? I have a lot of documens to back up my case for example the transcript with livecasino where they admit there mistake but wont do anything about it. because i have the right for the money i won. I kindly want to ask to help gwt me my winings back so i can cash them out. Hope to hear from you soon Regards, [EDIT]

Dear miss/sir, Yesterday and 2day i played at live casino. I had a deposit bonus. Yesterday i won 2800 euro. I tried to withdraw but because there was a bonus i limit of 2000 euro and couldnt withdraw and 800 euro was confiscated by livecasino. I contacted customer support through live chat and asked if the 2000 that was left in my account now could be bet with no limits with the automatically chance to win bigger and the chance to cash out big winnings. Customer support told me yes and i start playing again the whole day. Then just an hour ago my dream came through and i won 24000 euro on asgardian stones. I tried to cash it out and livecasino then confiscated al my winnings again above the 2000 euro. I am still in shock and very mad because i have the right to cash out that.money that i won because i asked specifically of i could bet with no limits what automatically means that i also can win bigger and therefor cash out if it is the case. In this case i won bigtime an0d livecasino falls back that i cant cash out more than the 2000 euro and all other winnings or confiscates by livecasino in this case 22000 euro.  I have included screenshots of the transcript with this email because i have the right for the money i won. I kindly want to ask to give me my winings back so i can cash them out.. Hope to hear from you soon Regards, [EDIT]

Dear Sirs, during the registration on live.casino, I made a mistake. I am locked in the casinos of N1-Interactive Ltd., this is for internal reasons. I have mistyped my last name [REMOVE]Oppler[REMOVE], but I entered [REMOVE]Opplre[REMOVE] during registration. I made a deposit of 1000 Euros, to check if it was credited to my account, I called up my profile and found that my last name is wrong. In my bank account I saw that the transfer is intended for N1 interactive Ltd. I did not know this at the time of registration. I have also informed the casino I informed the LiveChat immediately, they were not interested in my problem and said the manager would check the documents, the documents were approved by the casino. The account was only blocked in the morning, in the evening I could still play. I ask you to mediate in this matter Thank you very much.

I have self excluded at N1 Casino, the sister site, and specified that i am doing it because of a gambling addiction. I was able to sign up at Live.Casino using my Name, phone number and address. I player two deposits that shouldnt have been possible to make. I want a refund and would like to See the owners improve their responsible gaming tools.

I was excluded and banned as per request at N1 casino for gambling addiction and legal demand for illegal jurisdiction from lawyer last year. Last Sept8 i relapsed and didnt realize that the new casino Live.casino is under the same company and license from N1 Interactive LTD. According to their page, self exclusion should bar me from creating any accounts and playing under the same license. Previously N1 casino has acknowledged my claim and refunded me of my deposit. Today Live.Casins last year. However Live.Casino insists their terms that they are separate casinos and they will not refund the 100 usd deposit. They said i have self excluded and will be blocked from their sub licenses after but today i tried to create another account at Slotwolf and i was able to register successfully. So they are lying about their exclusion policy.

Hi I have been able to play here without any problems, but i should have been blocked from playing here from the start. I have a permanent Self Exclusion on all the casinos of our Brand- SoftSwiss. It was set on 2019-06-20 10:47:08 CET. For gamling problems. All The same information have been used so they have faild with taking responsiblity gamling seriously. I demand all my deposit (netto) back. A total of 305euro Thanks