Powbet Casino— player complaints: 27 in English

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 27 Sep 2026 Automatic translation:

Reason: Delayed payment iven the situation and Powbet’s continued lack of response, I have no other choice but to pursue the matter through this channel.On 22 August, an agreement was reached with Powbet regarding a payment of a substantial amount. Powbet subsequently sent a payment confirmation stating 25 August as the payment date. However, this confirmation does not contain any verifiable information, such as a transaction number, proof of payment, or other details that would allow the payment to be verified as having actually been made.Since 8 September, I have not received any substantive response from Powbet. In the email dated 8 September, they stated that processing might take longer because the amount involved is substantial. However, four weeks have now passed. This delay is no longer credible or reasonable, especially since Powbet has provided no clear explanation, concrete payment date, or verifiable proof of payment.I have attempted to contact Powbet, but I am not receiving any response. Through live chat, I am repeatedly referred to email without my issue actually being resolved.I therefore ask AskGamblers to investigate this matter and request that Powbet:1. Provide a clear status update regarding the repayment;2. Provide verifiable proof of payment or a transaction number;3. Explain why the payment, which according to their confirmation was supposedly made on 25 August, has still not been received;4. Actually process the agreed payment as soon as possible.

The player from Spain had two pending withdrawals of €500 and €440 but could not access her account due to a frozen status and an incorrect password. She attempted to reset her password but received no response from customer support. We asked about the reason for the account freeze, verification status, and whether the winnings were obtained with an active bonus, and the complaint was then marked as resolved after the player confirmed the issue had been fixed.The player from Spain had two pending withdrawals of €500 and €440 but could not access her account due to a frozen status and an incorrect password. She attempted to reset her password but received no response from customer support. We asked about the reason for the account freeze, verification status, and whether the winnings were obtained with an active bonus, and the complaint was then marked as resolved after the player confirmed the issue had been fixed. Written by AttilaComplaint Specialist Submitted: 11 Sep 2026 | Resolved : 14 Sep 2026Automatic translation:

Reason: Delayed payment I am writing to formally complain about a severe delay regarding a withdrawal I requested on Monday. As of today, Saturday, I still have not received my funds, and I am deeply concerned that this platform is engaging in unfair practices or failing to honor payouts.Despite contacting your customer support multiple times throughout the week, I have received no real assistance. Every agent gives me the exact same generic response without providing any concrete update, tracking information, or actual resolution to my problem. This repetitive and dismissive service is completely unacceptable.I expect an immediate update on the exact status of my transaction and prompt release of my funds. If this matter is not resolved urgently, I will be forced to escalate this complaint to your licensing authority and relevant consumer protection or gambling dispute platforms to report this as a scam.My account details:< personal information removed > Withdrawal Date: Monday Amount: 350,00 euroAwaiting your immediate response, < first name removed > --- Ответы в треде --- AskGamblers • Support Team 1 month ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. kevaccogli1911 • Italy 1 month ago Problem resolved today AskGamblers • Support Team 1 month ago Dear @kevaccogli1911,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. PowBet Casino • Representative 1 month ago Dear kevaccogli1911, We kindly inform you that your withdrawal has been completed successfully. Excuse us for the inconvenience caused from this delay. Thank you for your understanding. Best regards, Powbet Team

Reason: Delayed payment Hello, I haven't received my payment for over a week now, I feel aggrieved and I want to receive my payment. They don't pay me any money and they still owe me. Please help me because it looks like a scam, Please help me, I would be very grateful. I won so much money and I haven't received anything since July 22nd

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We explained that withdrawals could take several days or weeks and might be delayed by KYC verification or a high volume of requests, so he was advised to wait up to 14 days. The player later marked the complaint as resolved, and we closed the case as resolved in our system.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. We explained that withdrawal processing could take time, possibly due to KYC verification or a high volume of requests, and asked him to wait 14 days before we could intervene. As he did not respond to our follow-up messages and reminders, we were unable to continue the investigation and the complaint was closed for now.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We explained that withdrawals could take up to 14 days and might be delayed by KYC checks or a high volume of requests, so he was asked to wait and cooperate with the casino. After the recommended time frame passed, we requested an update, and the complaint was later marked as resolved by him.

Impossible to withdraw any winnings, infuriating dealing with these scammers

The player from Spain deposited €2000 and won €851 but found his balance reduced to €0 without explanation the next day. Powbet did not provide satisfactory responses regarding the missing funds, and he was considering filing a complaint with the gaming authority due to the situation. We contacted the casino, which later stated that the €351.25 adjustment had been made because the funds were incorrectly accrued due to a technical error under its terms. The casino then confirmed that the payout had been successfully completed on 04.07.2026, but the complaint was ultimately closed as unresolved because he did not respond to our follow-up messages and payment confirmation request.

Absolutely terrible. I requested deposit limits and they ignored. The odds of actually even getting ahead are insanely below standards and they have zero ethics and use illegal forms of payments so they can keep this illegal operation in order. They won't cancel your account or accept restriction

The player from Finland had closed her account on May 9, 2026, due to gambling addiction, but it was reopened without her request, which led her to receive marketing messages that prompted her to play and lose €1000. She sought assistance in recovering her lost funds. The casino initially refunded her €500, which she accepted, but with our intervention, an additional €500 was refunded to her, resolving the dispute. The casino confirmed the account had been marked as "gambling addict, never reopen" to prevent future access. The complaint was then marked as resolved.

Worst ever just about to get $3000 megaball reward and they closed my account do not go near this site all there managers are piss weak dogs

My account has been "under review" for three months now. 6k USD in the account. I have provided all documents that have been requested. Live agents send the same generic messages every time and the email team doesn't respond. Documents still in queue somehowStay away!

Zero star thief from taks oasis,not recomented,wait 20 minutes for 2e bonus mafia

I have been playing at many casinos but thisbone is a joke.5 days and withdrawal still not processed.Other Casinos no problem.They wete not like this a year ago.Customer service gives the same response.Sorry for the delay, please be patient.This will be my last time to play there.Still waiting for m

Powbet shut down my account with my $120 bucks locked in, while I was logging in for the past 16 days in a row. All I did is small cash sports betting. They keep sending 2092 User Disabled messages. Take my money and give it to your mother, godless people.

Bonuses are fake with terms and conditions Overall experience very bad

Most shit and disgusting website in history, refuses payout so you will use up your money, i had to wait 12 days for a withdraw and it did not come at all, 2k i lost to those idiots.

low rtp and site, they send me every week a 100% i try never win anything, when you win they use from 5-10 days to withdraw bad support bad site, if you join the site you join to give awey your money, shotz,casinofriday you atleast win and use 1 day to withdraw.