Powbet Casino — player complaint #15386, 2026-07-02: account blocks
Powbet Casino: a player complaint filed on 2026-07-02, about account blocks, 500 EUR in dispute, status — resolved. Published on Casino Guru. One of 29 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Powbet Casino - Player's closed account has been reopened.
The player from Finland had closed her account on May 9, 2026, due to gambling addiction, but it was reopened without her request, which led her to receive marketing messages that prompted her to play and lose €1000. She sought assistance in recovering her lost funds. The casino initially refunded her €500, which she accepted, but with our intervention, an additional €500 was refunded to her, resolving the dispute. The casino confirmed the account had been marked as "gambling addict, never reopen" to prevent future access. The complaint was then marked as resolved.
