Slot Mafia Casino— player complaints: 19 in English

The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 30 Aug 2026 Automatic translation:

Have a fully verified account. Requested withdrawal and now they are saying I need to verify my account again? Poor customer service, poor chat I've provided docs again but withdrawal keeps getting declined. Will close account as soon as I get this withdrawal sorted. Anyone reading this - Avoid at a

This site does nt even have a withdraw option on my account screen.U pay to play but if u win u won't withdraw cos there's no optionAlso the black jack is dodgy the connection will cut out regular then u just start losing when it comes back on I think they rig it to milk you I don't like it it's dod

The player from Germany completed an extended verification but faces issues withdrawing his cryptocurrency funds. Although his bank account received a deposit refund, the casino insists he withdraw to that bank account, which is not an option for his crypto deposit. His attempts to withdraw to his crypto wallet are continually declined.The player from Germany completed an extended verification but faces issues withdrawing his cryptocurrency funds. Although his bank account received a deposit refund, the casino insists he withdraw to that bank account, which is not an option for his crypto deposit. His attempts to withdraw to his crypto wallet are continually declined. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 26 Aug 2026 | Resolved : 27 Aug 2026Automatic translation:

Won $2500 withdraw got declined then they bounced $600 back to my account. I’d stay clear of this site

Provided bank statement screenshots detailed screenshot Apple Pay wallet transaction screenshot of Internet banking and they keep and they are keep disapproving document and telling me exactly the same thing over that I need times on my bank statements a day and a half. This has been going on. I’m g

The player from Australia was incorrectly accused of having a duplicate account, which led to the cancellation of bonuses after he made a deposit. He questioned why the casino offered bonuses if they knew about the alleged issue. We asked him for more details about account access, possible shared IP/household use, and the games he played, but he did not respond to our messages or reminder. As a result, the complaint was closed for now because we could not investigate further without his input.

They r scammer's so I won $400 done my verification they didn't say anything 3 days later it's back in my play account they deli deliberately do this so you spend the money instead of getting withdrawal they are scammers I'll never play this casino again be careful people they don't like paying out

Stay away!!! They are liers and it's a scam!!! They make up rules and bulls*it and you don't get bonuses although you do everything right on your end. Also you never win anything! They are scam artist and horrible 😔 Honestly, stay well away!!!!!! Don't believe their lies...

I won over 5k on different occasions but they wouldnt let me withdraw it i sent all my identification they asked for on multiple occasions plus stuff i didnt have to send just prove it. And they refused to pay me out there website is a scam. They are happy to receive my money but pay me out.

A consistently scummy casino and would avoid at all costs. Advised by my ‘VIP manager’ to make a deposit and my bonus would be added after with no promo code required, made my deposit and was then told they cannot add my bonus because I have an active balance. Unbelievable. Pictures to prove. Avoid.

$1600 deposited over few weeks and got 2 free games with the total winnings of $30.

Can we get this site investigated I think they let you win big so you can send them all your info then still won’t let you withdraw I won 4K they wouldn’t let me withdraw I sent them everything required then they told me to try again tomorrow just don’t use this site it’s a scam

After losing too much money to admit i finally win $500 then mysteriously the site loses connection and refuses to load..I have made several attempts to talk to support and they will not respond..Seems they want to hold my money for their own investments and will allow me to load the game when I

Never again. Tried to withdrawal my winnings of $1000 but they did everything in their power to reject my verification. Sent them more than enough proof of my bank account and the 3 deposits I payed them yet still wouldn’t pay me what I won.Stay well away from slot mafia.Quick to take the people’s m

This was the worst experience ive ever had with a customer centre. Not only did they not properly state the terms after 1st deposit, they made it almost impossible to withdraw my money from the site. I seriously felt as if they would of stolen my information and committed fraud against me… thats how

When i had plenty money they were great except every time i had a win, that was not very often once every 3 months i would do a withdrawal and they ALWAYS found a reason why they denied my withdrawal, a document was not accepted, no matter what document there was ALWAYS something to keep delaying an

My first deposit bonus wasn't credited to my account. I emailed for assistance and got no answer. I decide to play thinking they would fix the problem. I decided to try the chat box. Apparently because I played the $$ deposited he couldn't add the bonus. I am currently trying to withdraw money and a

***UPDATEOn the fifth day now and still no funds I won a decent amount a few thousand and I am getting ignored by vip manager emails not responded to support team as usual can never help with a thing. This casino is a scam and will not pay you winnings they will lie and try to avoid you at all costs