Payment very late
Reason: Delayed payment
I am writing to formally complain about a severe delay regarding a withdrawal I requested on Monday. As of today, Saturday, I still have not received my funds, and I am deeply concerned that this platform is engaging in unfair practices or failing to honor payouts.Despite contacting your customer support multiple times throughout the week, I have received no real assistance. Every agent gives me the exact same generic response without providing any concrete update, tracking information, or actual resolution to my problem. This repetitive and dismissive service is completely unacceptable.I expect an immediate update on the exact status of my transaction and prompt release of my funds. If this matter is not resolved urgently, I will be forced to escalate this complaint to your licensing authority and relevant consumer protection or gambling dispute platforms to report this as a scam.My account details:< personal information removed > Withdrawal Date: Monday Amount: 350,00 euroAwaiting your immediate response, < first name removed >
--- Ответы в треде ---
AskGamblers • Support Team 1 month ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process.
kevaccogli1911 • Italy 1 month ago Problem resolved today
AskGamblers • Support Team 1 month ago Dear @kevaccogli1911,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
PowBet Casino • Representative 1 month ago Dear kevaccogli1911, We kindly inform you that your withdrawal has been completed successfully. Excuse us for the inconvenience caused from this delay. Thank you for your understanding. Best regards, Powbet Team
