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Betfair— player complaints: 271 in English

271 Complaints
44▼ Last 30 days · was 77
1 Unresolved
5.3980922005324d Last complaint
26.8 Risk index
29% Resolved · of 35 with a known status
9% Withheld payouts among those
£47,352 · $23,810 · €2,400 Disputed sums

Betfair: 271 complaints filed in English across 3 platforms, 1 still open, disputed sums £47,352 · $23,810 and 1 more currency. Most of them are about other (34%). Risk index 26.8. Texts below are the players' own words, as published on the source site; last complaint 2026-10-07.

What players complain about

Other 34% 92
Game fairness 32% 87
Account blocks 16% 43
Withheld payouts 7% 20
Bonus terms 7% 19
Verification 4% 10
Status unknown 236 Closed, no outcome 13 Rejected 11 Resolved 10 Unresolved 1

Sources

Trustpilot 235 CasinoReviews 35 Casinomeister 1

Complaints by month

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07
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Questions and answers

How many complaints are there about Betfair?

The English-language record holds 271 complaints from 3 platforms, 1 of them without a resolution; 236 carry no status from the platform. The latest one is dated 2026-10-07.

Does Betfair resolve complaints?

Of 35 complaints where the platform recorded a status, 29% were resolved, 3% remain open and 31% were rejected as groundless, 37% were closed without an outcome. Withheld payouts account for 9% of them.

What do players complain about?

Mostly other — 34% of cases, then game fairness (32%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 271 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 26.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 271

26.09.2026 Trustpilot Game fairness
Guys
Guys, I put in another 20 pounds thinking I might finally win something—but absolutely nothing. Several spins and nothing at all, not even a bonus. You won't win here; don't play here—they'll just take your money. I'm done with this place, and I'm going to tell everyone I know not to play here; they just rip people off.
26.09.2026 Trustpilot Game fairness
I would suggest for anyone playing free…
I would suggest for anyone playing free daily spins to report it to action fraud and police for investigation of Betfair. 27 daily spins in 27 days and lands on nothing. This is blatant act of fraud.
24.09.2026 Trustpilot Game fairness
Honeslty this is one of worst app I’ve…
Honeslty this is one of worst app I’ve ever used 130 and not one bonuses that’s paid over £10, stay away from this scamming rats, checked the RTP and tbf it’s high but it’s a lie
24.09.2026 Trustpilot Withheld payouts
I made an instant bank transfer by…
I made an instant bank transfer by connecting directly to my bank. That was easy, however trying to withdrawal is another matter. It's been over 5 hours and still nothing. I don't like this site. Best to stay away, not the best experience. It's no stars from me
23.09.2026 Trustpilot Game fairness
Ridiculously difficult free to play…
Ridiculously difficult free to play betsRik flairs melon slice a joke and the pinball “oh so close” reaction to always losing at least with corals give you a free back and you managed to get a couple of pounds put me off so much I’ve stopped betting with that fair even know I’m a bit behind with Coral. I’m happy to be with them. They give a little bit back
23.09.2026 Trustpilot Other
They do good for loyal clients
They do good for loyal clients. Market is very good. Fast withdraws are a very good plus.
22.09.2026 Trustpilot Verification
Account suspended after updating my own…
Account suspended after updating my own detailsMy account was suspended for verification after I changed my address and telephone number. I understand Betfair needs security procedures, but the process that followed was incredibly frustrating.I provided all the requested verification documents and was told they had been submitted, only to contact Betfair the following day and discover they hadn't been updated on my account. I then had to repeat the process, resend sensitive documents and deal with several different agents.Eventually Thakur resolved everything and activated my account, so credit to him. My issue isn't with having reasonable security checks — it's how unnecessarily difficult and repetitive the verification process became.
21.09.2026 Trustpilot Game fairness
Ok this is a valid 1 star review for flutter inc as a whole!
Ok this is a valid 1 star review! I've been playing online slots since they were a thing almost 15+ years ago.I primarily always played on MGA and flutter casinos.This review is based on Flutter as a whole, MGA as a regulator and not just Betfair. Flutter inc is one of the most controlling corporate gambling establishments in the industry,Definitely more regulation of the people than the fairness of the games.I feel like the games are at no point tested for fairness as they're getting more and more unfair as the years go by.Over time in the space of 15 or more years of playing on the following websites this was my experience.PokerstarsPaddyPowerBetfairI'm sure there is others I am missing, I've used a lot of sites over the past 15 years.Long story short in 15 years across 3 of these casinos some now banned due to fairness complaints due to my disbelief of nothingness in 15 years I was banned on paddy power and pokerstars. I'm currently in the process of getting a GDPR subject access request for all casinos, I was a member of in the last 15 years related to flutter.I've spent well over 1 million euros between these 3 casinos in 15 years but yet I've never won 2 grand in one sitting, Biggest win was over 10 years ago on Pokerstars, I won like 1200 euros on gates of olympus on 1 or 2 euro bets. Since then I've been getting robbed almost as if I'm blacklisted, I don't own my own house and probably never will so how is it I can spend 1 million euros on these flutter websites and never gain anything of meaning where is the fairness?What I've noticed many of times you could be on a hot slot and all of sudden get an Internal server error resetting your session if only I could attach files here.I've been banned from pokerstars and paddy power for complaining to support this exact thing and they said I have a gambling problem and banned my account the usual.So now I have to by gdpr law subject access request all of these accounts to get that lifetime history as paddy power only shows the current years pnl.Out here taking 15 years of someones future because you mislead them to believe with persistence there is a chance to win some life changing money when in reality the life changing money came from you to them. Your literal future is at risk MGA and FLUTTER are regulating and controlling you.I'm only mid 30's and playing 15 years has taking half of my life that could have been used for good.It isn't a gambling problem it never was it's only a problem if you speak about the fairness of the games but I don't care anymore I'm tired of getting scummed every session if 15 years is not enough persistence I don't know what is some people don't even get to live a life that long. I knew the risks, I took the risks I continued to take the risks always enjoyed it but at some point that many years you have to wake up!My opinion I love gambling it can be very fun when it's fair everyone is ok not winning all of the time but not winning a meaningful win in 15 years and taking the value of two houses from someone living in a council estate and will never own a house that's diabolical and I really think we don't need anymore regulation we need an outright ban on online gambling such as slots live casino etc needs banning from europe just like Belgium, It's holding our nation back from progressing it has become a method of control and regulation of the people.All of these sites have been known to have a criminal past just look up pokerstars. Everyone that has been playing 10 years+ and has some similar experiences should get a lifetime GDPR subject access request to cover themselves when the time comes as it is coming. By law they have to provide this within one month give it to an accountant and do the maths go from there. They'll take 6-7 figures over the course of those years but good luck trying to win even 1 thousand back this is why the rich stay rich!
21.09.2026 Trustpilot Other
Easy to use and easy to find what you…
Easy to use and easy to find what you want to bet on
21.09.2026 Trustpilot Other
The customer service team is very…
The customer service team is very helpful and friendly they respond quickly and resolve any issues. I’ve been with Betfair for a few years always get a random free bet and they even gave me €100 free bet for my birthday recently. I don’t understand all the bad reviews but they are very good and I have to give the customer service team credit where it is due. 10/10
19.09.2026 Trustpilot Withheld payouts
Waiting months to get my winnings
Having used the site for many years my account was suspended, there has rarely been more or less than £100 in it, I tend to win in very small quantities. After suspension I asked to close the account and was not allowed to. I had to supply id, passport etc, this was done, after 4 weeks I started a complaint that has not been acknowledged, customer services advose me to wait and will not supply info as to how I can escalate my complaint.
19.09.2026 Trustpilot
Another one that ban's/resticts winning accounts
Another one that ban's/resticts winners. Banned on Sportsbook - ok to bet on Exchange!!!If you win on these sites they don't want you!!! Fair Trading at its finest. You are a betting platform - instead you prey on losers!!!Shocking
17.09.2026 Trustpilot Other
100 pound no bonuses no big wins…
100 pound no bonuses no big wins nothing ended my account more bonuses misses never wouldn't recommend to anyone
17.09.2026 Trustpilot Game fairness
Glad ive stopped playing this site…
Glad ive stopped playing this site pinball still same giving tou 4p no weekly banger anymore dont pay out on slots saved a lot of money not playing them best decision ive made
17.09.2026 Trustpilot Other
AEK ATHENS
Haider provided excellent, highly professional service throughout the review. He handled all necessary affordability and safety checks clearly and efficiently, setting up a personalized monthly budget in no time. Brilliant and smooth support!
17.09.2026 Trustpilot Game fairness
Guys
Guys, I deposited more money, had about 200 spins, and won 7 pounds—don't play here, they'll just rip you off.
16.09.2026 Trustpilot Other
Bank Transfer
The agent I got was called Bhargavi and got me sorted in double quick time and was very polite to me and I am not tech savy, thank you again Bhargavi.All the bestBruno
16.09.2026 Trustpilot
Where do you complain about this…
Where do you complain about this company it just takes you to automated robots self excluded when I did not even ask to be
16.09.2026 Trustpilot Withheld payouts
Had a withdrawal issue but Aidan…
Had a withdrawal issue but Aidan managed to resolve that bag for me. Best prices and best customer services
15.09.2026 Trustpilot Game fairness
All the online sites are rigged wants…
All the online sites are rigged wants you depositing time after time after time you need to be spending thousands to maybe get £100 back if your lucky my advise stay clear of playing with money freerolls only you have got a 1 in a billion chance of winning anything successful why do you think these companies are billionaires the rich get richer and the poor get poorer

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