This review documents a severe breach…
This review documents a severe breach of consumer rights, regulatory non-compliance, and unlawful retention of funds by 1win.Account ID: 312222287Internal CRM Ticket: SPV-2904Disputed Amount: 5,000 USDT (Net Deposit Loss)Summary of documented facts:1. Failed Self-Exclusion: In December 2025 – January 2026, I repeatedly requested account closure and self-exclusion. 1win support refused to close the profile and actively advertised gambling games instead (full screen recording preserved).2. Unilateral Account Block & Asset Seizure: On 26 August 2026, 1win unilaterally blocked Account ID 312222287, citing "Responsible Gaming Policy violations" stemming retrospectively from the January incident. However, 1win refused to return my deposits, unlawfully retaining 5,000 USDT. 3. Support Admission: 1win senior support registered internal ticket SPV-2904, and support manager Daria explicitly admitted on record that the refusal of self-exclusion was completely unacceptable.4. Denial of Statutory ADR: 1win support closed dialogues and refused to provide access to an independent Alternative Dispute Resolution (ADR) provider as required by international gambling licensing standards.Under standard Responsible Gaming and consumer protection frameworks, an operator CANNOT invoke "Responsible Gaming" to confiscate or retain player deposits. Retaining deposited funds while failing Duty of Care constitutes unjust enrichment.Formal regulatory complaints have been dispatched to the Curaçao Gaming Authority (CGA, Case SPV-2904) and Cyprus Financial Intelligence Unit (MOKAS).I demand senior management / compliance of 1win review Ticket SPV-2904 immediately and process the full restitution of 5,000 USDT.UPDATE (In response to 1win's reply):1win's public response officially confirms their severe regulatory failure:1. 1win admits the account was permanently blocked "at my request". However, my formal self-exclusion request was submitted on 26 JANUARY 2026 (verified by video evidence). 1win refused the exclusion in January, promoted casino games, and allowed continuous deposits for months before finally applying the block in August 2026!2. 1win states: "There is currently no balance remaining". This is a deliberate evasion. My legal claim is NOT for an unplayed cash balance, but for the FULL RESTITUTION OF ALL DEPOSITED FUNDS unlawfully accepted during the months 1win failed to enforce self-exclusion!3. Internal ticket SPV-2904 remains open and unresolved. Under statutory Duty of Care and Responsible Gaming regulations, 1win must refund all deposits accepted during this period of failed controls.
