1win— player complaints: 115 in English

Hello i have deposited my money via bank transfer still not credited into my 1 win account i have feeling that i got scammed if i didnt received my money i will make youtube video and everything is possible i will do de fame your website my game id373566716

Terrible experience, I really don’t recommend this casino. I’ve lost a lot of money there. I have VIP status, but that’s all. I’ve been waiting for my payout for over a week now, and I keep getting the same boilerplate responses from live chat. Even with a dedicated account manager, I have to wait a very long time for their support. VIP status on their site offers practically no benefits.

Do not ever deposit money in this website as they will sometimes not add the money for you and they will never add them or return them back .This happend with me and i sent them all proofs but they take days to reply and they may not reply you back at all I have proofs that i am honest and this webs

Do not ever deposit money in this website as they will sometimes not add the money for you and they will never add them or return them back .This happend with me and i sent them all proofs but they take days to reply and they may not reply you back at all I have proofs that i am honest and this website isnt a good place to play real money.

On 5th of August I made payment of 900 rupee to the account they provided me but uptill now my amount is not deposited in my account,so I have raised request which is still not solved request ID= SPP-1204335Now today again I made the payment of 1400 and still my payment verification failed Even after successful payment so I created request and again same excuses and bullshitRequest ID= SPP-1271073I have provided all the proofs and things required but still they are not solving my problem and just ignoring me .Do not make the deposit or else your money will get stuck and you will never recieve it

1win — STAY AWAY. I deposited PKR 49,000 and they are holding it hostage.I am furious. Forty-nine thousand rupees is not pocket change — it's money I worked for, and it has been sitting in this platform's hands for over 30 hours while I get treated like an idiot in their support chat. I deposited it via bank transfer to the exact account their own system gave me, and it never showed up in my 1win balance (Game ID: 311302072, Ticket/Request number: SPP-1243915). Since then I have been living in this chat, watching my game, my plans, and my patience get destroyed one "please wait 24 hours" at a time.I have sent the deposit slip screenshot, the bank confirmation email, my own account details, and their agent's own bank account number — over and over and over again. Every agent who joins — Rohan, Priyanka, Arya, Victory, an AI bot, it doesn't matter who — asks for the exact same thing all over again, like none of it was ever read. I have said it plainly in the chat itself: I have sent this proof more than a hundred times, I have sent it five hundred times, and still the answer is the same scripted line about a "specialist" reviewing it "within 24 hours." That deadline has been blown past more times than I can count.This isn't slow customer service. This is a pattern. Ask for the same document again and again, stall, apologize, repeat — and hope the customer eventually gives up and walks away so they can keep the money. I am not walking away. I want my PKR 49,000 credited to my account (Ticket SPP-1243915), and I want everyone reading this to think twice before trusting this platform with real money, because right now it feels like they are simply stealing from me in slow motion.

Since I withdraw my money I didn't receive my full funds

UPDATE – RESPONSE TO 1WIN:Thank you for your response. For privacy and account security reasons, I will not publish my account ID publicly on Trustpilot. I have already sent my account ID and the relevant information to 1win by email, but I have not received any response to those emails. Please check my emails and contact me privately if you require any additional evidence.However, my main questions concern the entire BetWave competition and do not require access to my account:1. Has the official July 2026 leaderboard been finalized?2. Has the fair-play review, including any exclusions or adjustments, been completed?3. On what exact date will the July prizes be credited?Please answer these three questions publicly for the benefit of all BetWave participants.————————————I participated in 1win’s BetWave “Top Predictors” monthly competition in July 2026. The published rules state that results are calculated on the final calendar day of each month and that the top 20 predictors share a $100,000 prize pool.I saved evidence showing that my account appeared in a prize-eligible position at the end of July. For privacy and account security reasons, I will not publish my username or account details publicly, but I can provide the evidence privately to an authorized mediator if required.As of August 8, 2026, 1win has not published a locked and final July leaderboard, announced the outcome of its fair-play review, or provided an exact prize payment schedule. The public 30-day leaderboard continues to change and therefore cannot confirm the final July results.I am asking 1win for basic transparency: publish the official July standings, explain any exclusions or adjustments, and provide a clear payment date.Until this information is publicly provided, users should be cautious about investing significant time in a competition whose final results and prize distribution process are not clearly documented.

I won 1 BTC on the 1win wheel on Jan 21, 2026. My account was immediately restricted. Now, support is falsely claiming I only won 25 coins. I have the winning screenshot as proof and I am a 4-year-old user. Please help Disputed amount: 103000$ Casino: 1Win Casino Case #: 3926

Hello LCB Team, I am reporting a case of winnings confiscation by 1Win Casino. 1. The Incident: I won 3,531,740.20 UAH (approx. $85,000) playing "Book of Aztec" (Amatic). My account was blocked for several days. After I posted complaints on local forums, the casino unblocked the account but manually set my balance to 0.00. 2. The Evidence: I received an official email from "[email protected]" confirming the confiscation of 3,531,740.20 UAH citing a "technical error." Also, my personal manager "Lev" confirmed in a private message that my account is fully verified and clean, but they voided the win due to a "provider algorithm error." 3. The Lie: On other arbitration platforms, 1Win representatives are blatantly lying, claiming my account (ID 400063187) has been inactive for over a year. I have attached screenshots of my sports bets from April 2026 to prove they are falsifying data. 4. License: According to the official response from the regulator (Antillephone), license 8048/JAZ expired in November 2024 and is officially flagged as a SCAM. Requirement: I demand the restoration of my balance. Since the casino operates under an expired license and lies to arbitrators, their internal "rules" are void. My ID: 400063187

1win.ng is a scam.I completed full KYC and it was APPROVED. Name matches passport: SODIQ AKINKUNMI OLASUPO.I requested withdrawal of ₦29,000 on 06/08/2026. Status was "Pending".Then today 06/08/2026 they BLOCKED my account: "User blocked".Account ID: 374522937They are holding my money after approvin

1win.ng is a scam.I completed full KYC and it was APPROVED. Name matches passport: SODIQ AKINKUNMI OLASUPO.I requested withdrawal of ₦29,000 on 06/08/2026. Status was "Pending".Then today 06/08/2026 they BLOCKED my account: "User blocked".Account ID: 374522937They are holding my money after approving KYC. This is theft.I have all screenshots and proof.

The player from Tajikistan has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Tajikistan has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 06 Aug 2026 Automatic translation:

Highly unprofessional platform. On July 2nd, the Security Department requested my financial coordinates for a refund; immediately after obtaining my data, they went completely silent and ghosted every formal inquiry. Even their own internal VIP Management admitted in writing that the security team’s conduct clearly constitutes a "deliberate evasion."Furthermore, they refuse to provide the legally mandated independent ADR credentials, which is a direct breach of current LOK regulations and license requirements.Edit:The team claims the refund was issued after I've been trying to contact them by email for 15 days to tell them the payment method was no longer valid after July 15th, with no response from them. On July 28th, the team's response changed, stating that the refund had been cancelled. I still haven't received any email response from the security team regarding this payment ir any transaction id, which in any case cannot be valid because, as I've repeated to the security team about ten times, the wallet was no longer valid. In any case, I would like to see the transaction ID of this payment, if it exists, and if not, security is asked to respond to the emails.ID: 327606821

I have been working as an affiliate with 1win Partners (1w.run), driving traffic and referring close to 2,000 players on a RevShare basis. All earnings accrued before the ban were paid normally — there was never any complaint about the quality or source of my traffic.My partner dashboard was suddenly banned. The same day I received an email from security.partners stating that, after an internal review, my cooperation was terminated under clause 1.9 of the partner agreement (alleged aggressive behavior toward a company representative). No date, no evidence, no name of the representative was given. A few days later a second email arrived from the same address confirming further suspension.I replied asking for specifics — no response. I wrote to the general partner support 1win partners — no response. I contacted my personal managers and the general Telegram support channel (partners_1w) — no substantive answer from anyone.It has now been almost 3 months of complete silence across every official channel. Meanwhile I'm losing 100% of the future RevShare income from the ~2,000 players I already referred, with zero explanation or evidence for the decision.If anyone from 1win Partners reads this — I'm simply asking for a documented explanation of the alleged violation and clarity on what happens to the RevShare revenue from already-referred traffic.UPDATE: 1win replied here publicly saying to contact support/Telegram/email — but those are the exact same channels that have ignored me for 3 months straight. Pure PR theater, don't be fooled by the polite public reply.I did receive screenshots by email of a conversation with a woman. However, she was not my affiliate manager at the time my account was terminated. My affiliate manager at the time was Daniil TG daniil_onewin.Furthermore, all affiliate managers at 1win are completely anonymous. As a partner, you have no way of knowing who is actually behind those accounts.I also want to make one thing absolutely clear: I am not homosexual, and I categorically reject any allegations suggesting otherwise.

Highly unprofessional platform. On July 2nd, the Security Department requested my financial coordinates for a refund; immediately after obtaining my data, they went completely silent and ghosted every formal inquiry. Even their own internal VIP Management admitted in writing that the security team’s

6 July 2026 5:40 PM Update: (1win continues to claim that the withdrawal was successfully processed. If that is true, please provide the official transaction reference number (RRN / UTR / Payment Reference / Transaction ID) for the missing 1000 EGP Etisalat Cash withdrawal. Etisalat Cash can trace the payment using this reference. Simply saying that the withdrawal was successful is not sufficient when the funds have never been received and my wallet history shows no such transaction.)1win recently posted an update 11 hours ago on my previous review saying:"We've reviewed your account information. We see that your last withdrawal was processed correctly and sent today to the payment details you provided. On our end, the transaction was completed successfully. If you encounter any issues receiving the funds, we recommend contacting your bank."However, despite this update, I still have not received the missing 1000 EGP.I want to clarify the situation with exact details:The withdrawal made through Etisalat Cash on 11/06/2026 at 11:30 PM for 1000 EGP was never received.Another withdrawal made on the same date at 11:10 PM for the same amount (1000 EGP) was received successfully.Both withdrawals were sent to the exact same Etisalat Cash wallet.I also have clear evidence:• A PDF wallet statement.• A recorded video showing the complete wallet transaction history.The records clearly show that there is no additional transaction of 1000 EGP at all. There is only one transaction of 1000 EGP, which is the withdrawal received at 11:10 PM.From 11 June until today, there has never been another 1000 EGP transaction in my wallet history.In addition, Etisalat Cash confirmed that only one transaction of 1000 EGP exists on my wallet from the date the wallet was created until now.Today is day 25, and I am still waiting for the missing withdrawal.Ticket: SPP-618897Player ID: 365880857I am sharing my real experience so others can make their own decision.

8 Months since chasing my Deposit of GH 400 and still chatting with Admin on the Same topic each day I have to send my pdf message to trove and nothing will happen.I was given a coupon of 25 since it has delayed and still not reflecting my Money in the account:! SHAME M

8 Months since chasing my Deposit of GH 400 and still chatting with Admin on the Same topic each day I have to send my pdf message to trove and nothing will happen.I was given a coupon of 25 since it has delayed and still not reflecting my Money in the account:! SHAME My id 336709269

6 July 2026 5:40 PM Update: (1win continues to claim that the withdrawal was successfully processed. If that is true, please provide the official transaction reference number (RRN / UTR / Payment Reference / Transaction ID) for the missing 1000 EGP Etisalat Cash withdrawal. Etisalat Cash can trace t