1win— player complaints: 115 in English

Subject: Urgent Complaint – ₹50,000 Successful Withdrawal Not Credited to My Bank AccountDear Support Team,I am writing to raise a formal complaint regarding a missing withdrawal of ₹50,000 from my account.As clearly visible in my withdrawal transaction history, a ₹50,000 IMPS withdrawal was marked as “Successful” on 30 August 2026 at approximately 01:39–01:42 AM. However, the corresponding amount has not been credited to my Canara Bank account.I have carefully checked my bank statement for the relevant period. There is no corresponding ₹50,000 credit for this withdrawal in my bank account.This is particularly concerning because the withdrawal is being shown on your platform as “Successful”. If the transaction was successfully processed, the funds should have reached my bank account.I therefore request you to urgently investigate this transaction and provide me with:1. The complete transaction/UTR number for the ₹50,000 withdrawal.2. The exact date and time when the funds were actually sent.3. The beneficiary bank/account details to which the amount was transferred.4. The IMPS transaction status from your payment processor/bank.5. Proof of successful settlement/credit of ₹50,000 to my bank account.6. If the amount was not successfully settled, immediate reversal/re-credit of ₹50,000 to my account.I am attaching my Canara Bank statement along with screenshots of my withdrawal history for verification.Please do not simply mark this transaction as “Successful” and close the complaint. My bank statement does not reflect the ₹50,000 credit. I request you to trace the transaction using the IMPS/UTR records and provide a proper transaction-level resolution.Amount in dispute: ₹50,000Withdrawal date: 30 August 2026Withdrawal time: Approximately 01:39–01:42 AMStatus shown: SuccessfulI expect this matter to be investigated urgently and the missing ₹50,000 to be credited/reconciled without further delay.Regards,Vijay Kumar DahayatID - 326717834

As I told. They don't reply you in mails. Its been more than 7 days and they didn't reply. Worst support even. They are supporting scammers.

I have added three time rs 10000 two times transection successfully balance added in my 1win account and one time balance deducted but amount not added in my account.I have attached multiple pieces of evidence to demonstrate the connection between these transactions and my 1win account:1. Three ₹10,000 UPI transactions: My bank statement shows three separate ₹10,000 UPI transactions made on 2 September 2026. The transactions have the same payment pattern and were made for 1win deposits.2. Two successful deposits: Two of these ₹10,000 payments were successfully credited to my 1win wallet. This demonstrates that the same type of UPI transaction was being used for 1win deposits.3. One missing deposit: The third ₹10,000 payment was also successfully completed and deducted from my bank account. The Paytm receipt shows UPI Reference Number 624534948216 and the recipient details. However, this ₹10,000 was never credited to my 1win wallet.4. Video evidence: I have also recorded a video showing the process of making a deposit through 1win, including the payment being redirected to the UPI/Paytm payment process. This demonstrates how these transactions are connected to my 1win deposit activity.5. Communication with 1win: I have also provided correspondence from 1win support regarding this exact deposit issue. Their support team has asked me to verify my 1win account ID and provide the payment receipt, which further confirms that I was dealing with 1win regarding this transaction.I have provided the original, unedited payment evidence and supporting documentation. I am not claiming that “1win” should appear on the UPI receipt; rather, I am providing the complete evidence showing how the payment was initiated through 1win and how two identical transactions were credited to my 1win wallet while this particular transaction was not.I kindly request that you review all the attached evidence together and reconsider restoring my review.If you require any further information or a specific type of evidence, please let me know and I will provide whatever is available to me.1win raised request number isSPP-1726465My 1win id 39980993On any transection never show 1win name, even which my transection successfully has been done alsoBest regards,Manpreet Singh

This site is so bad, when deposit they will be like flash when it come to withdrawal, leaderboard, they like slow response and hard to talk with support I don't know why is this site can get so much money to promote, but now I know why . They took our money and make it slow and the money gone just like ashes. Dont use this site .

On the 06 September i made a wihdrawal of R300 to my bank account. My withdrawal was never paid into my account but on the 1win app it showed successfull. I immediately lodged an appeal on the site and send my bank statement as proof that it was never paid after 72 hours im still waiting for feedback. After numerous attempts and contacting support im told to wait....no feedback nothing. This site is quick yo take money when depositing but when coming to withdrawal one must struggle. Im not happy with their service and starting to think that whole site is a scam....

I am not getting what else you want from me? I have sent you everything in the email. Don't you have time to check those? And you keep asking me to add details over here. Please checkout you mail I have shared everything I had.. and take action..

Player’s deposit has not been credited. [Deposit] — waiting_for_casinoguru

They ( 1win) reply you here only. They don't care about there mail. Maintaining social media image only. I mailed them more than 10 yesterday. Got nothing in reply.

Dear 1win Support,I want to file an urgent complaint against a person claiming to be a 1win Cash agent.I transferred a total of ₹95,000 to this person for deposits into my 1win account:- ₹50,000- ₹20,000- ₹25,000Despite receiving my payments, the promised deposits were not credited to my 1win account. The agent sent me screenshots showing “Account successfully funded”, but I never received the corresponding balance.I have attached:- Payment proofs for all three transfers- UPI/transaction IDs- Screenshots sent by the agent- Screenshot showing the registered 1win Cash location as Pimpri-Chinchwad- Chat evidencePlease investigate whether this person is an authorized 1win Cash agent and verify where these deposits were actually credited. I request a detailed investigation and written response regarding my disputed amount of ₹95,000.Regards.

I had like 700€ in my account and theh blocked my account right after i send a Photo of my ID and now they are making excuses of some 12.8 rule. Guys NEVER EVER play on some type of 1win casino they are bunch of scammers.My id is 351916869

My id - 326717834Withdrawal currently under review — waiting for a clear resolutionI have been using 1win and recently experienced some issues with withdrawals.Previously, I had a ₹50,000 withdrawal that was shown as successful, but the amount was not credited to my bank account. I contacted support regarding this issue.Currently, my withdrawals are also under security/verification review, and I am waiting for the review to be completed before I can withdraw my funds. Support has informed me that my account is under inspection, but I have not received a clear timeframe for how long the process will take.I understand that security checks and verification may be necessary, especially for withdrawals, so I am not making any accusations. However, I would appreciate clear communication about the status of the review and an expected timeframe for resolution.Hopefully, 1win's support team can look into both the pending withdrawals and the previously missing ₹50,000 payment and provide a proper resolution.I would appreciate an official response from 1win regarding this matter.

On [please insert exact date and time of transaction], I attempted to deposit an amount of ₹10,000 into my 1win account via PhonePe. During this process, the transaction failed, but the money was still deducted from my Kotak Mahindra Bank savings account. Despite this deduction, the ₹10,000 has not been credited to my 1win balance.On the transaction history screen of your platform, the operation appears as “Canceled” with a “payment failed verification” warning, and the request status clearly shows that the PhonePe pay‑in request did not go through successfully. At the same time, my Kotak Mahindra Bank statement shows that ₹10,000 was debited from my savings account for this failed transaction, which has left me without the money in my bank account and without any balance increase in my 1win account.I request that this case be checked urgently, that the failed PhonePe transaction be investigated in coordination with PhonePe and Kotak Mahindra Bank if necessary, and that the deducted ₹10,000 be fully refunded to my bank account without any further delay. I also request written confirmation once the refund has been processed. Id is 39980993

Id: 377492129I made a deposit of 1.7k TND and devided it on 10 withdrawals to get it faster now it’s been on pending since forever I’ve emailed the support and security teams and they just keep saying the same loop of documents and after I upload they disappear

Won a couple grand, but no rewards, no support, no communication at all, no transparency.

I withdrew 1000 USDT. After that my account was restricted and verification was requested; i succesfully completed the verification but then account was blocked with all the funds (2500 USDT).

This company always has over 200+ fake streams of fixed matches that are coming from India and Russia the company pays them few dollars per hour in cricket they genuinely on purpose don't make run outs. The company always makes sure the match is at 50-50 on end no matter how it started before 1 over the company knows which side has more money unlinke a real international game , the company shaved odds and that is how the crooks make money , I request everyone to make videos raise awareness against this Russian mafia group, they are scamming fooling people with fake matches in open day light , people don't play here they pay to get scammed out literally , I request everyone to block this website via a vpn in your settings or bet locker, best way to defeat them is to not play with them , use only platforms like bet365 or Betfair they don't advertise fake matches .I have proofs of video if needed as well to expose the company and I will surely do that

Hello,It's quite telling that you don't respond to the email I sent to your security team, yet you do respond to public reviews on Trustpilot. This confirms that you are able to handle my case — you are simply choosing not to.To be clear: you are holding more than 1,000,000 FCFA of my funds, includi

Hello,It's quite telling that you don't respond to the email I sent to your security team, yet you do respond to public reviews on Trustpilot. This confirms that you are able to handle my case — you are simply choosing not to.To be clear: you are holding more than 1,000,000 FCFA of my funds, including 4 withdrawals already initiated before the account closure, with no explanation and no timeline.This is my final attempt to resolve this matter directly and amicably. If I do not receive a clear and satisfactory response within the next few days, I will proceed to share this situation, along with all my withdrawal and transaction screenshots, across social media platforms. I already have contacts and influencers ready to cover this case and make it public.I would much prefer to resolve this quietly and professionally. The choice is yours.

ID 373640911I requested withdrawal after a successful win. They requested verification. I completed the verification, and my withdrawal request was successfully approved. But soon my account showed that the verification hadn’t been completed due to an incorrect document type. I used an Indian Aadha

ID 373640911I requested withdrawal after a successful win. They requested verification. I completed the verification, and my withdrawal request was successfully approved. But soon my account showed that the verification hadn’t been completed due to an incorrect document type. I used an Indian Aadhar Card. Now this error is displayed in my profile, and because of it, I can’t withdraw the money. The error itself says I need to contact support. But contact support very slow and supid and can’t do anything about this error. THIS ERROR ON 1WIN SIDE AND THEY CAN'T FIX IT