Casumo

I never imagined I would have to write a review like this, but after everything that has happened over the past weeks, I feel it is important to share my experience.On 22 May 2026, I requested a withdrawal of €10,000. At that time, I also had approximately €5,500 remaining in my Casumo account.From that day onward, my withdrawal remained pending.After several days without any communication, I contacted live chat on 26 May. Only then was I informed that additional documents were required. My account had already been verified before, and I had successfully completed withdrawals with Casumo in the past.From that moment, I fully cooperated with every request. I submitted every requested document immediately, always on the same day. I never delayed the process from my side.During this review, I provided: ● Bank statements from all of my bank accounts. ● Three months of payslips. ● Source of funds explanations. ● Additional financial documents. ● Clarifications regarding transfers between my own accounts. ● Any further information requested by the Player Protection Team.Whenever Casumo asked for something, I sent it immediately.Despite this, I was constantly told to wait.The live chat repeatedly informed me that my documents were under review. Later I was told that everything looked fine and that my case had been transferred to the payments team. Shortly afterwards, I was asked to provide even more documents.I then received an email stating that I would receive an update within 10 days. That deadline passed.Later, I was told my case had been prioritised and that I would receive another update within one or two days. That deadline also passed.Weeks went by without any meaningful progress.After waiting for such a long time, I unfortunately became frustrated and impatient. My funds remained on my player account because my withdrawal was still pending. I eventually cancelled the withdrawal and continued playing. I lost the remaining balance, meaning that today I no longer have any funds left on my account.However, even after this, my account review is still not completed.Today is 6 July 2026.It has now been almost two months since my initial withdrawal request, and I am still being asked for additional documents despite having already provided an enormous amount of personal and financial information.Casumo now possesses: ● My payslips. ● My bank statements. ● Information about all of my personal bank accounts. ● Source of funds documentation. ● Various explanations regarding my financial transactions.I have done everything requested of me, immediately and in full.My complaint is not about compliance checks themselves. I understand that licensed casinos have legal obligations.My complaint is about the excessive delays, the poor communication, the repeated requests for further documentation after previous documents had already been accepted, and the complete lack of a reasonable timeframe.Based on my personal experience, I cannot recommend this casino.At this point, I no longer even wish for my account to be verified. I simply want my account to be closed. I will also be submitting a formal complaint to the Malta Gaming Authority regarding the handling of my case.This has been, without question, the worst experience I have ever had with an online casino.

Very bad site they hold onto my funds for a month after I sent all documents they asked for. What a mess of a site

Stay away fro this website , is been a week since i have deposit £200, and without even playing the funds they bloked my account with the funds in . Contacted them over 10 times and all have the same generic answer , i need to wait .

Company refused to let me have my winnings kept asking for ID I sent it about 30 times and they kept rejecting it I spoke to a live agent and she was rude and unhelpful. Get told to e-mail and get no response at all

I tried a few games from Blueprint; every deposit got eaten up, and there was zero chance of getting any bonus. I don't recommend it.

Awful service went from instant withdrawals to nothing in days, contacted support and was told the same thing 3 times and yet nothing has changed terrible casino won’t ever be using again Edit: I’ve been trying to get into contact with absolutely anyone helpful and all I keep getting is “we have a high volume of requests rest assured it’s being looked at” I have been told this by at least 5 members of the support staff on the app, they say nothing more. I have also emailed as replied to by casumo on here and still haven’t received anything back Truly shocking service and never in my life have I had this hassle of getting money I rightfully won

Avoid at all costs! I never write reviews but feel compelled to write on for this absolute scam of a company. They Offer a welcome bonus but once a deposit is made, they withdraw the bonus offer saying it’s a management decision. Surely illegal but will get away with it. Please please stay away and don’t throw money away like I did! 100% scammers

As soon as i want to withdraw they asked for verification of a card they happily took from. I sent what they needed, recieved email stating it was acceptable and my account was open immediately. Only for my account to still be blocked 24 hours later, speaking to 3 collegues online. The first promising me an email to be sorted that day to no avail, 3rd i asked to speak to a manager 4 times, each time to be ignored and told id have to wait for a certain team to open my account. Sent email that i recieved... still cant withdraw my winnings. They happily took my money without verifying my bank details. Shame on you

They trying to lure you with some funny free spins and you win nothing. Withdrawing is impossible here

AVOID!!Even worse being told to email them yesterday so my 4 week wait on my withdrawal gets looked into, yet my response from them told me it will be upto 8 weeks before I get a respond to my email! Let alone get my payment!

Unfortunately Casumo are not paying out winnings they said they processed it and blaming my bank it’s £40 I deposited £70 I lost £30 that session . As I site I used to enjoy it I’ve been a member for many many years lots of new games and old classics . Some times you win some you lose etc . However what I don’t like is what feels like a scam when you don’t get paid .normally they are good but every now and then they keep the money and don’t pay out . I’ve logged a complaint and hopefully can get it resolved I told the customer services I would write this review to make others aware and they didn’t care. Since complaining they took away my Umoawards and Umo Missions awards/bonus. Also I’m not allowed to make any more deposits since complaining about getting my money ,Nice way to treat someone who is ranked 134. It’s sad it’s ended like this. They paid my £40 but can’t deposit anymore what is a shame

If i could give 0 i would! Do not sign up to this casino. I had a couple of successful withdrawls but I am still waiting a month down the line for my withdrawal of £495!! Absolute joke of a casino. Not even had an update from them. My account is all verified yet they still wont pay out. Avoid at all costs!

I am extremely disappointed with my experience at Casumo.I requested withdrawals totalling €12,000 6 days ago. I immediately completed all requested verification checks and provided all required documents. My verification was approved within a couple of days, and no further documents have been requested since.Despite this, my withdrawals remain pending. I have contacted live chat multiple times and receive the same generic response every time: that the matter has been escalated to the relevant team and that there is no timeframe for completion. I have not received any meaningful update or communication from the team supposedly handling my case.What is most frustrating is the complete lack of transparency. If additional checks are required, customers should be given a clear explanation and realistic timeframe. Instead, I have been left waiting with no information and no indication of when my funds will be released.A licensed casino should provide better communication and customer service, especially when dealing with significant withdrawal amounts and customers who have already completed all verification requirements.At this stage, I feel ignored and disappointed by the way this situation has been handled.

The worst website I ever seen you you were just a daylight robbery just sleeping off and then say you have reached your limited

Disgusting company should be shut down. Literally thieves in disguise. They have blocked me withdrawing £25 for literally months and months. Provided so much documentation to them it’s actually beyond safe and they still continue to ask for more and try and tell me not to redact sensitive info completely unrelated. HOW HAS THIS COMPANY NOT BEEN INVESTIGATED FINED AND SHUTDOWN??? I’m genuinely speechless at the level of blatant thieving

honestly i make a withdrawal of 670 pounds to my bank from casumo i am still waiting from 15days its still did't come to my bank even i provide bank statement. 10 pound withdrawal was made at the same time that came straight way to the same bank honestly it was a really bad experience with casumo i use number of other sites skycasino ,virgin bet and 4 more but problem with withdrawal did't happen not even single time , the customer support team in casumo is useless .from my experience don't come to casumo if u really don't want to loose even after winning . thanks casumo hope u see this and try to fix it .

If I could give 0 stars I would!!!!!Avoid this Casino!!!3 WEEKS I have been waiting on 2 pending withdrawals£5000£4000I send them PDF documents of my bank statementProof of ID and Address and still review 3 weeks later? Live chat can not give you any updates as its a different department that deal with it and tell you to wait via email for an update... You never get updates on email.I send them an email asking for a timeframe on when this will get done or I will be taking it further and the only response I got from that is it can take upto 8 week!! Ive lost all hope I am ever gonna receive my winnings from this casino and im not even sure if they are following the UKGC law with how they're going about it all! They clearly dont wanna pay out! Worse casino never had anything like this before! Dont sign upto them or you'll lose money as they dont pay out This casino needs shutting down!

Deposit lose deposit lose deposit lose absolutely nothing happens you just sink through 300/400 spins with the most pitiful paylines.. alone 35+ baits on fishin frenzy for absolutely ZERO bonuses. Utterly shambolic scam artists. Closed the account will not get roped into the most pathetic repetitive gameplay ive seen. Needs investigating.

Player protection team is an escuse to hold onto your monies you have won. They have paused my account due to the amount I have won. They are now questioning my bank statement and why I am purchasing a 50k car. NONE of their business. Robbbing company stay away! Looks like they are having money issues them self's looking at the recent reviews and the number of accounts they have locked and monies they are holding. Maybe they should send me there banking info I could potentially help them as they are clearly struggling

Incredibly misleading website. I was looking for a new casino as a gambler, I had the weird mental process that the last casino was bad luck so I wanted to change. I was at a net loss so I queried with support if they offered cashback on net losses, they stated they do multiple times, even gave me a day of the week this is processed. I emailed as this didn't hit, heard nothing back. I went onto to lose an additional £1,500 as I was told by their staff cashback on net losses was a perk so I played with them thinking, at least I'll get like £150 back, like BetMaster. Reached out again this week, was told this is not a thing they offer, customer service was unable to understand I was asking for this to be honoured and just kept going around in circles that they do offer a loyalty programme (all I got from this was like £30 worth of play from 2k) and this is what they meant when they clearly agreed multiple times percentage based cashback on net losses was mentioned. After I cut them off repeating themselves and asked for escalation, still haven't heard anything. Business is a joke and their customer service is shocking.