Sun Palace — player complaint #65898, 2018-04-09: withheld payouts
Sun Palace: a player complaint filed on 2018-04-09, about withheld payouts, status — resolved. Published on CasinoReviews. One of 10 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
cashed out on March 7th, 2018 for $600. I was informed by the finance department that it takes 12-15 to get funds through direct deposit. Then,I was sent a email on March 22nd stating that my funds were declined. And $100 was taken out of the $600. I contacted customer service and they said it was because I need to be verified. Also, I asked finance why $100 of my money was taken out and he couldn't give me an answer. On the 23rd all of my verification documents were approved. Since then I been contacting the finance department on the live chat only to be told they don't know when I will get my funds and that when they deposit it I will be sent a email. I haven't been able to contact finance lately because they have been offline. I sent numerous of emails with no response. I would like my funds as soon as possible because this casino is a rip off. They said they deposit funds on a first come first serve basis and I don't believe this is legal. It's many complaints about this casino and I just want the money I'm owed.
