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Sun Palace — player complaint #61293, 2022-04-21: withheld payouts

Sun Palace: a player complaint filed on 2022-04-21, about withheld payouts, 4,000 USD in dispute, status — closed, no outcome. Published on CasinoReviews. One of 10 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2022-04-21 CasinoReviews Withheld payouts Closed, no outcome

Sun Palace - Refund delay and being ignored

On 27th February 2022 I requested an account closure due to a gambling addiction, they confirmed this in live chat and agreed to refund me the money on 15th April 2022 and now it’s a week later and no money in my btc account, now they are ignoring my emails and keep closing the live chat! I just want my Money back and resolved as this is really effecting my mental health

Complaint data

Case number
#61293
Filed
2022-04-21
Status
Closed, no outcome
Category
Withheld payouts
Disputed sum
4,000 USD
Place among complaints about Sun Palace
1 of 10 by date, newest first
Source
CasinoReviews — original ↗
Text
72 words, as published

The summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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