Sun Palace — player complaint #64815, 2019-08-08: withheld payouts
Sun Palace: a player complaint filed on 2019-08-08, about withheld payouts, 3,000 USD in dispute, status — resolved. Published on CasinoReviews. One of 10 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I received an email 8/1 indicating funds would be sent 8/2 or early this week at the lastest. Nothing has been sent. I have contacted live chat daily regarding withdrawal and they have no explanation in why not sent and just keep stating an email will be sent when done. I have emailed vip@sunpalace as well as vipdept@mainstreet ( the parent company). In the past I have received as indicated in their first email. Main Street told me they payout based on vip level but no indication of what those specifics are. I have received quickly in past and once even by crediting the card used which occurs instantly. I am at a loss as to what the problem is. Thx for any assistance.
