Sun Palace — player complaint #64642, 2019-09-24: withheld payouts
Sun Palace: a player complaint filed on 2019-09-24, about withheld payouts, status — rejected. Published on CasinoReviews. One of 10 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I made a deposit if 25.00, then won 380.00. I submitted my withdraw request and 8 days later it was denied, first saying my initial deposit never went through, and secondary they stated that my winnings were limited to 5x my deposit. They just don't want to pay what they owe. I did not use any promotion etc with my deposit so they cannot limit my winnings and why would 125.00 be put back on my acct if they never received my deposit. They are lying and I want the entire amount I won, the 380.00
