Roobet— player complaints: 147 in English

Im done here man multiple review nobody's doing anything just nasty lose everything all the time cant win anything unless you're doing 10 cent bets ridiculous because it ends up never actually being a win lost so much money In the last year ill be reporting them to fbi news and im reporting who licensed this crap too

they deleted my account and didnt let me withdraw my money

Absolut scam like i wagered in this website more then 200k almsot and they chay banned me for no reason 0 customer service 0 website 0 everything I wouldn’t recommend this website Do not depo play somewhere else trust me

Reason: Amount not credited Complaint Description – AskGamblersAccount Name: Flash27091996I am raising a complaint regarding two deposits of ₹5,000 each that have not been credited to my account.Both payments were successfully processed, and the payment screenshots clearly show “Transaction Successful.”Transaction details:* ₹4,999.69 — Transaction ID: T26092­914­505­307­147­36936* ₹4,999.17 — Transaction ID: T26092­914­563­741­450­59335The total amount paid is ₹9,998.86, but neither deposit has been credited to my account (Flash27091996).Please investigate both transactions and arrange for the ₹9,998.86 to be credited to my account, or provide a clear explanation for why these successful deposits have not been reflected. --- Ответы в треде --- Ashutosh 22 hours ago Instead of helping these people are like harrasing me of other screenshots like which details is visible which is not. I have provided bank statement and screenshot and everything. These people are just harrasing which is really bad Ashutosh 1 day ago I made two deposits to Roobet through PhonePe, both of which were debited from my bank account but remain unresolved: ₹4,999.17 — Transaction ID: T26092­914­563­741­450­59335 ₹4,999.18 — Transaction ID: T26100­223­313­549­028­60771 Total: ₹9,998.35. Roobet support has provided irrelevant responses and has not properly investigated the transactions with its payment vendor, despite me providing the PhonePe receipts and bank statement. Ashutosh 2 days ago I have made one more deposit and it got stuck and roobet is just playing around. I am going to raise a cybercrime complaint Ashutosh 2 days ago Its been more than 48 hours and no update on my deposit. Please initiate my deposit

Reason: Account closure Dear AskGamblers Team,I am writing to submit a complaint regarding my account, which has been under review for more than one week. During this time, I have contacted the platform’s customer support several times, but I have only been told to wait until the review is completed.Today, I discovered that my account has been locked. I am extremely concerned because I have approximately 2,000 USDT in the account, and I currently cannot access or withdraw my funds.I have cooperated with the platform and am willing to provide any documents or information required to complete the verification process. However, despite waiting for more than a week, I have not received a clear explanation regarding the reason for the review or the account lock.I am asking the AskGamblers team to please look into my case and help me communicate with the platform regarding the status of my account and the recovery of my funds.I would appreciate your assistance in finding out:Why my account has been locked.What is causing the delay in the review.Whether any additional verification documents are required.When I will be able to access and withdraw my approximately 2,000 USDT.Thank you for taking the time to review my complaint and for any assistance you can provide.Kind regards, --- Ответы в треде --- AskGamblers • Support Team 2 days ago Dear all, Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Roobet Casino management acted in accordance with their Terms and Conditions. Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity. Roobet Casino • Representative 2 days ago Dear AskGamblers Team, Following our conversation over email and the confidential evidence shared we would like to refer to the following section in out terms of service which the player breached: 8.22. You will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or any third parties’ participation in any of the games and/or services on the Website, and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the games and/or services on the Website; Kind Regards Roobet prince000 4 days ago Not received any type of mail Roobet Casino • Representative 4 days ago Dear AskGamblers Team, Kindly note that we have sent an email to the provided address. Thank you in advance.

Reason: Amount not credited ComplaintI am submitting this complaint regarding a ₹2,000 deposit made to my Roobet account that has not been credited to my Roobet wallet, even though I successfully completed the payment and the money was debited from my bank account.On 21 September 2026 at approximately 03:04 AM, I initiated a ₹2,000 deposit through Roobet. The Roobet transaction details show the following:Transaction ID: 3697763099Amount: ₹2,000.00Timestamp: 21/09/2026 03:04 AMDuring the payment process, the payment provider displayed ₹1,999.75 as the amount required to complete the ₹2,000 deposit transaction. I followed the payment provider's instructions and successfully completed the payment of ₹1,999.75.The payment provider displayed a UPI QR code, which I paid using the PhonePe UPI application.The payment was successfully completed from my side at approximately 03:05 AM, and the amount was debited from my bank account.The payment was made to:Recipient: SAMIUL ISLAMUPI ID: 99634994@pthdfcAmount paid: ₹1,999.75UTR: 908537425731Payment application: PhonePeDate: 21 September 2026Time: Approximately 03:05 AMHowever, the ₹2,000 deposit associated with Roobet Transaction ID 3697763099 has not been credited to my Roobet wallet.Contact With Roobet SupportI have already contacted Roobet customer support regarding this missing deposit.I provided them with the PhonePe payment screenshot and my bank statement as evidence that the payment was successfully completed and that the money was debited from my bank account.However, I was informed by Roobet support that they could not prove that the payment was successful, despite the payment screenshot and bank statement that I provided.I find this response concerning because the transaction has a specific UTR/reference number (908537425731) that can be used to trace the payment with the relevant payment provider or UPI/pa­yme­nt-­pro­cessing records.I am therefore requesting an independent investigation of the transaction rather than simply relying on whether the funds are currently visible in my Roobet wallet.Evidence AttachedI am attaching the following documents:PhonePe payment screenshot showing the successful payment.One-month bank statement showing that ₹1,999.75 was debited from my bank account.Roobet transaction details showing Transaction ID 3697763099, amount ₹2,000 and timestamp 21/09/2026 03:04 AM.Any relevant correspondence with Roobet custome support.The payment can also be traced using the following UTR:908537425731Resolution RequestedI respectfully request that Roobet investigate this transaction with its payment provider and trace the payment using the UTR 908537425731, the recipient details, transaction timestamp, and Roobet Transaction ID 3697763099.I request that Roobet:Credit the ₹2,000 deposit to my Roobet wallet if the payment is confirmed as received by the payment provider; orIf Roobet/payment provider confirms that the deposit cannot be credited, refund the ₹1,999.75 actually paid by me to the original payment source.I have provided evidence from both the payment application and my bank account showing that the money was successfully debited.I am also willing to provide any additional information required to help trace the transaction.I kindly request assistance in getting Roobet and its payment provider to properly investigate this transaction and resolve the missing deposit.Thank you.

Make up situations so as not to pay large winnings. Stick to casinos like Xsbets who actually payout their customers and don't ask for KYC documents that you can't provide. Like Roobet asking for two forms of photographic ID, as my passport isn't good enough, then two proof of address and on and on

Make up situations so as not to pay large winnings. Stick to casinos like Xsbets who actually payout their customers and don't ask for KYC documents that you can't provide. Like Roobet asking for two forms of photographic ID, as my passport isn't good enough, then two proof of address and on and on so they have an "excuse" not to pay.

Biggest scam casino there is, 400€ Depo and my biggest win was 6€. The support is rude and not helpful. Also rewards are bad. Please please do not play here

SCAM!!!!Roobet — Serious Concerns Regarding Withdrawal HandlingI am extremely disappointed with my experience with Roobet and the way my withdrawal was handled.I had a withdrawal of $2,500 available to me. After encountering repeated issues and complications with the withdrawal process, I contacted

SCAM!!!!Roobet — Serious Concerns Regarding Withdrawal HandlingI am extremely disappointed with my experience with Roobet and the way my withdrawal was handled.I had a withdrawal of $2,500 available to me. After encountering repeated issues and complications with the withdrawal process, I contacted my VIP Manager in an attempt to resolve the matter.At that point, due to the ongoing problems and my desire to simply bring the situation to an end, I agreed to accept 50% of the original amount, namely $1,250. Roobet subsequently paid me $1,250.However, when I later requested the remaining $1,250, I was informed that the matter had supposedly been “discussed and settled” and that Roobet would not make any further payment.I dispute that characterization of the situation.My acceptance of $1,250 was made in the context of trying to resolve the ongoing withdrawal problems. I did not knowingly or expressly agree that the remaining $1,250 would be permanently forfeited as a full and final settlement of my original $2,500 withdrawal.I have therefore asked Roobet to provide the specific communication or agreement in which I allegedly agreed that $1,250 constituted full and final settlement of the matter.I believe customers should be able to expect clear, transparent and properly documented handling of withdrawals, particularly when a company subsequently relies on an alleged settlement to refuse payment of the remaining balance.At this stage, I consider the matter unresolved and continue to request payment of the outstanding $1,250.I strongly recommend that anyone dealing with Roobet retain screenshots and complete records of all withdrawal requests and communications with VIP Managers.

I BET ALL MY FINGERS ON THIS SITE PROVING TO BE LEGIT AND FAIR

Just embarrassing. Embarrassing experience as a vip with 500k wagered and 50k loss in a week. Just losses,only deposits. The rtp is under 80%.

I BET ALL MY FINGERS ON THIS SITE PROVING TO BE LEGIT AND FAIR.STAY AWAY FROM THIS SITE

Reason: Delayed payment Subject: Formal Complaint Regarding Delayed Withdrawal and Urgent Request for AssistanceOn September 3, I deposited funds into my account and began using your platform after reading information online indicating that your website was a trustworthy and reliable platform.I would like to make it clear from the outset that, for me, this has not been a simple or ordinary gambling experience. I am an impulsive gambler and I struggle with controlling my gambling behavior. As a result, when I started losing money, instead of stopping, I repeatedly deposited additional funds in an attempt to recover my losses. The scale and speed of my transactions demonstrate how serious the situation became for me.Within approximately one hour, I wagered around $48,000. It was an extremely volatile period, with significant ups and downs, and I ultimately ended up losing approximately $1,000.However, at this point, my primary concern is no longer the gambling loss itself. My most serious concern is that I am currently unable to withdraw my own funds.When I attempted to withdraw my money, I received a “processing error.” I immediately contacted your live support team, and I was informed that I was required to complete a KYC verification process before my withdrawal could be processed.I fully cooperated with this requirement and provided the requested information and documentation in order to complete the KYC process.Despite doing everything that was requested of me, four days have now passed since completing the KYC process, and I am still waiting for my funds to be released.What makes this situation even more concerning is that I have contacted your live support team every day, yet I continue to receive essentially the same response. I am repeatedly told that my case has been forwarded to the “relevant team” and that they are unable to provide me with any timeframe whatsoever.If a platform is willing to accept deposits, allow users to conduct transactions involving substantial amounts of money, and require users to complete identity verification, then it is reasonable for the same platform to provide a clear explanation and a reasonable timeframe when a user attempts to withdraw their funds.In my particular circumstances, this delay is having an extremely serious financial and psychological impact on me.I genuinely need this money. Having my funds held indefinitely while being given no meaningful information about when I will receive them is causing me significant financial pressure, anxiety, and distress. I was already going through an extremely difficult financial period as a result of my impulsive gambling behavior, and being unable to access my remaining funds is making the situation considerably worse.I trusted the information I found online regarding the reliability of your platform and deposited my money accordingly. It is therefore extremely disappointing that, while deposits were accepted without difficulty, I am now being left waiting for days when I attempt to withdraw my own money, without being provided with a clear explanation or even an estimated completion date.I am therefore requesting an urgent and specific response regarding the following:Please explain the exact current status of my withdrawal request.Please explain why my withdrawal has still not been processed four days after completing KYC.Please provide me with a reasonable and specific timeframe for when my funds will be released.I have contacted live support every day, and receiving nothing more than a generic response stating that my case has been “forwarded to the relevant team” is no longer sufficient.I believe I have the right to know where my funds are, why they are being held, and when I can expect to receive them.For your review, I have also included below the transaction details for the Solana deposits I made:Solana Deposits1. Hash: 3edXwE­ppC­D7V­6ub­XG7­f2Q­Vd7­2ke­U4b­LGH­5g2­tT9­Fk5­6yK­4r9­rp9­Lx2­aJh­ugy­TaP­4ZC­aGL­NSx­abh­dfJ­nxm­VA2zJzgAmount: $1,000.69Timestamp: 09/03/26 11:45 PM2. Hash: 6YEH5Q­xoN­D7x­qBe­yjP­rAp­UgZ­sYS­dgp­j7i­snU­NqJ­Nws­yR8­nC5­u8m­Ctx­ZSZ­pbS­dC3­GvA­piR­G2w­uhg­Rya­X7G­zEpqMtAmount: $2,001.31Timestamp: 09/04/26 12:03 AM3. Hash: 4bApzg­voq­YUP­csv­hvW­JU5­Kzq­Sv9­2U3­TLW­eav­Jyy­Rx7­NcR­mQH­pah­pTh­Dr6­VNo­XYN­gCq­qt4­1f7­Xau­gg9­PmF­5xBgEvaAmount: $2,002.56Timestamp: 09/04/26 12:05 AM4. Hash: 3xZLgv­cta­dAP­3sG­wCy­7w9­MqA­6zu­qsK­8sB­5cW­U9K­Dum­hg4­ves­Xr9­RCp­4xi­ghg­pvg­rJQ­QuH­h4j­ZLs­phG­pPv­oCfbMRyAmount: $4,996.36Timestamp: 09/04/26 12:07 AM5. Hash: 4nZG5A­BLe­mGV­wzg­LxP­UT8­Neh­c5p­mnc­tk8­x2C­CbB­6B9­D6P­jbB­igJ­41z­W5B­U13­2DH­JoB­4hE­vqE­Zzy­DgD­xmE­DH8f81mAmount: $4,890.70Timestamp: 09/04/26 12:10 AMAll of these transactions represent genuine deposits made by me and can be independently verified on the blockchain.Finally, I strongly request that this matter not be treated as merely a routine processing delay of a few days. This money is genuinely important to me and I have an immediate financial need for it. The uncertainty surrounding the release of my funds is placing me under considerable additional financial and psychological pressure.I deposited money with your platform because I believed the information I had found regarding your reliability. At this point, I am simply asking your company to demonstrate the same level of trustworthiness toward its users by providing a clear, transparent, and prompt resolution.Please escalate this complaint to the appropriate department immediately. I do not want another generic response telling me that I simply need to wait. I am requesting a concrete explanation of the actual status of my withdrawal and a realistic timeframe for its completion.I respectfully request that my funds be released and paid to me as soon as possible.

Reason: Delayed payment Hello Sir/Madam,My casino user ID is **Bhaskar15**.I made a withdrawal request on **05/09/2025**, but I have still not received my withdrawal amount. Whenever I contact your casino chat support, I am told that my account is currently **under review**.It has been a very long time since I submitted the withdrawal request, and I have already contacted support multiple times. However, I have not received any clear explanation regarding the reason for the review or when my withdrawal will be processed.I kindly request you to please check my account and provide me with a clear update regarding my withdrawal. If there is any verification or documentation required from my side, please let me know exactly what is needed so that I can complete the process as soon as possible.I request you to please resolve the review at the earliest and release my legitimate winning/withdrawal amount. I would also appreciate it if you could provide me with a specific reason for the delay and an expected timeframe for completing the review.Please treat this matter as urgent, as my withdrawal has been pending for a considerable amount of time.Thank you for your assistance. I look forward to your prompt response and resolution.**User ID:** Bhaskar15**Withdrawal Date:** 05/09/2025 --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. bhaskar15 • India 3 weeks ago I have received my withdrawal. I request to close my complaint. My main concern is the account review process. Please set a clear and reasonable timeframe for account reviews so that other players do not face long delays or repeated “under review” responses. AskGamblers • Support Team 3 weeks ago Dear @bhaskar15,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Roobet Casino • Representative 3 weeks ago Dear All, As our Customer Support team previously informed you, your withdrawal request was undergoing routine verification. We’re pleased to confirm that your withdrawal has now been successfully verified and processed from our end. You should be able to use your Roobet account as normal again. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please feel free to contact our Customer Support team via Live Chat, and they will be happy to assist you further. Kind regards, Roobet

Reason: Account closure My Roobet account (username: jesuissardine) has been blocked since September 3rd, 2026 — over a week now — with a balance of €1300 that I cannot access.I have made the following attempts to resolve this directly with Roobet, all without success:4 emails to their support team, none of which received a responseA message sent via their official Twitter/X accountContact attempted through my affiliate program contact at RoobetI have received no explanation for the block — no mention of a KYC request, security review, or any other reason. Roobet has simply gone silent.I am requesting mediation to either:Obtain a clear explanation for the block and, if applicable, a straightforward path to resolve it (e.g. document verification), orReceive a refund of my €1300 balance if the account cannot be reinstated.I am willing to provide any supporting documentation (screenshots of emails sent, dates, Twitter message, transaction history) needed for this case. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear @apb7180,The AskGamblers Complaint Team is kindly asking you to assist the Roobet Casino team further and send the required verification paperwork.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.Thanks for your cooperation. Roobet Casino • Representative 1 week ago Dear Jesuissardine We already asked you for Source of Funds Verification explaining the origin of your funds; Please provide us with a Source of Funds statement explaining the following: 1.) How did you acquire the funds deposited on Roobet? 2.) Which Service or Exchange did you use to lawfully exchange your FIAT currency to the crypto deposited on Roobet? 3.) Please provide us with the transaction log from the lawful exchange or service to Roobet Thank you in advance apb7180 • France 1 week ago Hi AskGamblers team, has Roobet sent the evidence they mentioned to your support email? I'd like an update on the status of this case before the deadline expires, as nothing appears on this thread yet. Roobet Casino • Representative 1 week ago Dear AskGamblers Team We have sent the requested information via email Kind Regards Roobet Team

I’m honestly glad to see that other players are starting to realize that something is seriously wrong with Roobet and are speaking out about their experiences.In my case, I lost almost €20,000, with an average bet per spin of around €1.73. I requested my complete gambling history from Roobet and had

I’m honestly glad to see that other players are starting to realize that something is seriously wrong with Roobet and are speaking out about their experiences.In my case, I lost almost €20,000, with an average bet per spin of around €1.73. I requested my complete gambling history from Roobet and had the data analyzed using AI. Based on the analysis, the RTP I experienced was so extremely low that, given the huge number of spins, such a result appears highly statistically unusual.I’m not claiming that my personal results alone prove that Roobet is manipulating RTP. But after looking at the data, I have completely lost trust in the platform.What concerns me even more is the pattern I experienced: the early gambling sessions can be very successful, which makes you trust the platform and continue playing. But after you keep playing instead of leaving, the results can become dramatically worse.People, please don’t fall into this trap. Don’t assume that because you win at the beginning, everything is fair and you can keep playing safely.I believe this platform deserves serious scrutiny from the relevant regulatory and gambling authorities. From my personal experience, I consider Roobet completely untrustworthy.Almost €20,000 lost. Average spin: €1.73. I will never play there again.

Promoting their business via some harassment influencer who openly harrasing people on the street to get views such a dan ish shame on you