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Roobet— player complaints: 147 in English

147 Complaints
19▼ Last 30 days · was 23
2 Unresolved
4.8366228689468d Last complaint
32.2 Risk index
60% Resolved · of 10 with a known status
60% Withheld payouts among those
$45,266 · 11,998 INR · €3,386 Disputed sums

Roobet: 147 complaints filed in English across 4 platforms, 2 still open, disputed sums $45,266 · 11,998 INR and 1 more currency. Most of them are about game fairness (46%). Risk index 32.2. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.

What players complain about

Game fairness 46% 68
Withheld payouts 19% 28
Other 16% 24
Account blocks 10% 14
Bonus terms 5% 7
Verification 4% 6
Status unknown 137 Resolved 6 Rejected 2 Under review 1 Unresolved 1

Sources

Trustpilot 133 AskGamblers 8 Casino Guru 5 CasinoReviews 1

Complaints by month

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Questions and answers

How many complaints are there about Roobet?

The English-language record holds 147 complaints from 4 platforms, 2 of them without a resolution; 137 carry no status from the platform. The latest one is dated 2026-10-06.

Does Roobet resolve complaints?

Of 10 complaints where the platform recorded a status, 60% were resolved, 20% remain open and 20% were rejected as groundless. Withheld payouts account for 60% of them.

What do players complain about?

Mostly game fairness — 46% of cases, then withheld payouts (19%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 147 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 32.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 147

09.09.2026 Trustpilot Other
SCAMMERS' DEN MUST BE REPORTED TO THE…
SCAMMERS' DEN MUST BE REPORTED TO THE AUTHORITIES. THE FBI MUST INVESTIGATE THIS SCAMMER SITE
09.09.2026 Casino Guru Withheld payouts Under review
Roobet Casino - Player’s withdrawal has been delayed.
The player from Norway has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Norway has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 09 Sep 2026 Automatic translation:
08.09.2026 Trustpilot Game fairness
I have done nothing but dump money into this site . there games are all rigged to lose multipliers are only good if you
I have done nothing but dump money into this site . there games are all rigged to lose multipliers are only good if you bet a penny . depoed thousands and returned 0 . this is one of the most obviouse scam websites ive ever seen . DONT PLAY HERE !!!
08.09.2026 Trustpilot Game fairness
I have done nothing but dump money into…
I have done nothing but dump money into this site . there games are all rigged to lose multipliers are only good if you bet a penny . depoed thousands and returned 0 . this is one of the most obviouse scam websites ive ever seen . DONT PLAY HERE !!!
08.09.2026 Trustpilot Game fairness
Don't play here its a total scam…
Don't play here its a total scam impossible to win support just bans chats so you cant contact the so fraudulent fbi or something should get involved never seen something so disgusting
07.09.2026 Trustpilot Withheld payouts
Withdrawal rejected after winning 3,800 USD
User id Bhaskar15I deposited 600 USDT on Roobet and after playing, my balance reached around 4500 USDT.When I requested a withdrawal, it was rejected. Roobet told me that my account is under review, but I have not been given a clear reason for the rejected withdrawal or a clear timeframe for completing the review.I understand that security checks can happen, but it is frustrating to have a withdrawal rejected after depositing and playing normally, especially when there is no clear explanation.I am currently waiting for Roobet to complete the review and resolve the issue. I hope they provide a transparent explanation and process my withdrawal if there is no violation of their terms.
05.09.2026 AskGamblers Withheld payouts Resolved
Roobet Holding Funds
Reason: Delayed payment I am writing this complaint regarding a $22,800 withdrawal from my Roobet account that is currently being held and does not appear to be getting processed.Recently, my account was compromised by a hacker. I worked with Roobet to recover the account and successfully verified that I was the rightful owner by providing the requested KYC information.Even after recovering my account, I was unable to make deposits. I contacted Roobet again and completed additional KYC/verification requirements before my ability to deposit was restored.After that was resolved, I continued playing and won. When I attempted to withdraw my funds, the withdrawal function would not work, so I once again had to contact support for assistance. I was eventually able to submit my withdrawal for $22,800, but now the withdrawal appears to be sitting without being processed.This is extremely concerning considering everything I have already gone through to verify my identity and regain access to my account. I have cooperated with every verification request made by Roobet and provided the information necessary to establish that I am the legitimate account owner.I have also read numerous complaints from other customers describing lengthy withdrawal reviews or delays. I sincerely hope that is not what is happening here. After already being the victim of an account compromise, having legitimate access to my funds delayed further is especially frustrating.I am asking Roobet to please review my withdrawal and release my $22,800 as soon as possible. If there is any legitimate issue preventing the withdrawal from being processed, I would appreciate a clear explanation of exactly what is required from me to resolve it.I have cooperated throughout this entire process, and I simply want access to my funds and to be able to continue using Roobet without having to worry about whether my withdrawals will be processed.Thank you. I hope Roobet can resolve this promptly. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Roobet Casino • Representative 3 weeks ago Dear 1234Gregor1234, As previously communicated by our team, you will no longer be able to access or use our live casino games. Please note that this decision has been taken due to a breach of Clause 8.22 of our Terms and Conditions. You are still welcome to access and use our other available games. Thank you for your understanding. Kind Regards Roobet 1234Gregor1234 • Finland 1 month ago Hello money has been received however after this one game they have banned me from live casino play can i get a reason as to why? AskGamblers • Support Team 1 month ago Dear @1234Gregor1234,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
03.09.2026 Trustpilot Bonus terms
The new reward system forces players to come back to the site every couple hours to collect a fraction of the rake back
The new reward system forces players to come back to the site every couple hours to collect a fraction of the rake back they would have received on the previous system, not to mention them completely wiping progress from users with years and hundreds of thousands wagered so they could save money on
03.09.2026 Trustpilot Bonus terms
Terrible Rewards System & Safety
The new reward system forces players to come back to the site every couple hours to collect a fraction of the rake back they would have received on the previous system, not to mention them completely wiping progress from users with years and hundreds of thousands wagered so they could save money on rake backs. Almost $300k wagered, and my rake back is $0.05 instantly, along side $0.60 released in $0.03 increments over the next 5 days.. like who has the time for this.The self exclusion system is also horrendous. They force people to take a mandatory 24h break in play before they are allowed to take a longer or permanent break. It's like they want people struggling with addiction to just take a breather and try their luck again instead of actually supporting them.
02.09.2026 Trustpilot Game fairness
Worst keno on the market. Filing a complaint with thier licence provider as roobet refuse to give any information as to
Worst keno on the market. Filing a complaint with thier licence provider as roobet refuse to give any information as to how their rtp is calculated. A monkey coild work out they track your bets and limit your keno hits. Avoid this site. Shady af.
02.09.2026 Trustpilot Game fairness
Worst keno on the market
Worst keno on the market. Filing a complaint with thier licence provider as roobet refuse to give any information as to how their rtp is calculated. A monkey coild work out they track your bets and limit your keno hits. Avoid this site. Shady af.
30.08.2026 Trustpilot Other
scamm ass casino mafia scam worst then…
scamm ass casino mafia scam worst then indians call center they are scammer be careful never deposit there you willl love i promes you
28.08.2026 Trustpilot Other
Roobot trash
Creates false reviews and then cries and gets legitimate reviews taken down that highlight how terrible the site is hahaha. Tramp site run by tramp nitty boys.
24.08.2026 Trustpilot Game fairness
The RTP is a joke
The RTP is a joke. Never won anything over thousands of bets. The rewards system is also terrible. Wager $500? Here you go $0.6 back in rakeback. Overall would not recommend this site to anyone who want to play fair casino games. Go to another site for your own sake.
23.08.2026 Trustpilot Game fairness
Dead site.
Creates false reviews lol, that should tell you everything you need to know about roobet. They also self verify thier house game rtp. No 3rd party verification available. I suggest contacting thier licence provider and asking for evidence as roobet are unable / unwilling to provide it.
21.08.2026 Trustpilot Withheld payouts
Roobet is a big scam
Roobet is a big scam and fraudulent…Roobet is a big scam and fraudulent platform. They took the money I deposited on their platform, and I have not received my funds back. This has been a terrible experience, and I would not recommend this scam platform to anyone.
19.08.2026 Trustpilot Game fairness
1 star
1 star. Apparently “check the logs” is too difficult€1,000 suddenly disappeared from my Roobet balance on a roulette bet I did not place.I contacted support immediately. Their entire investigation?“All bets require user input.”Thanks, Sherlock.I explained the exact timeline, provided screenshots, pointed out that I was already playing Limbo, had 2FA enabled, and that the timing makes their explanation questionable.Did they check the technical logs?No.Did they explain the exact timestamp/session that supposedly placed the bet?No.Did they do anything other than repeat “you must have clicked”?Also no.I have 83,000+ bets in my history. Suddenly placing a €1,000 roulette bet that I didn't even make apparently requires zero investigation from Roobet. Never betted €1,000 in over 83,000 bets, and not even close.1 star for now.If Roobet actually investigates the incident, explains what happened and fixes the €1,000 loss, I'll happily change this to 5 stars.Until then, enjoy the 1 star. ⭐
16.08.2026 Trustpilot Game fairness
My Results Speak for Themselves
I’m down over $20,000 on Roobet’s house games across more than 1 MILLION bets, with an average bet of only $1.42. These games advertise RTPs around 99%, yet those are my actual results.What makes this worse for me is the lack of transparency compared with Stake. Stake provides a much clearer provably-fair system where players can independently verify results. I have not found Roobet to provide the same level of transparency.I understand RTP does not guarantee any individual player’s results, but after 1,000,000+ bets and a $20,000+ loss, I think other players deserve to know about my experience.1 star. I would not recommend Roobet.
15.08.2026 Trustpilot Withheld payouts
Roobet is a big scam and fraudulent…
Roobet is a big scam and fraudulent platform. They took the money I deposited on their platform, and I have not received my funds back. This has been a terrible experience, and I would not recommend this scam platform to anyone.
15.08.2026 Trustpilot
I pray lord this casino while be ban…
I pray lord this casino while be ban they destroy my life with a fake casino legit casino are stake and shuffle pls don’t play roobet they block your account and lock your wirthdrawn

21–40 of 147

How the risk index is calculated and how complaints are labelled — the method behind this section.

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