Restricted my account without any reason
Reason: Account closure
Dear AskGamblers Team,I am writing to submit a complaint regarding my account, which has been under review for more than one week. During this time, I have contacted the platform’s customer support several times, but I have only been told to wait until the review is completed.Today, I discovered that my account has been locked. I am extremely concerned because I have approximately 2,000 USDT in the account, and I currently cannot access or withdraw my funds.I have cooperated with the platform and am willing to provide any documents or information required to complete the verification process. However, despite waiting for more than a week, I have not received a clear explanation regarding the reason for the review or the account lock.I am asking the AskGamblers team to please look into my case and help me communicate with the platform regarding the status of my account and the recovery of my funds.I would appreciate your assistance in finding out:Why my account has been locked.What is causing the delay in the review.Whether any additional verification documents are required.When I will be able to access and withdraw my approximately 2,000 USDT.Thank you for taking the time to review my complaint and for any assistance you can provide.Kind regards,
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AskGamblers • Support Team 2 days ago Dear all, Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Roobet Casino management acted in accordance with their Terms and Conditions. Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.
Roobet Casino • Representative 2 days ago Dear AskGamblers Team, Following our conversation over email and the confidential evidence shared we would like to refer to the following section in out terms of service which the player breached: 8.22. You will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or any third parties’ participation in any of the games and/or services on the Website, and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the games and/or services on the Website; Kind Regards Roobet
prince000 4 days ago Not received any type of mail
Roobet Casino • Representative 4 days ago Dear AskGamblers Team, Kindly note that we have sent an email to the provided address. Thank you in advance.
