Roobet— player complaints: 147 in English

The player from Iceland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player’s €2,084.69 withdrawal was returned by his bank and was held by the casino’s payment provider, but Roobet had refused to manually process the refund despite all investigations being completed and confirmed closed by the payment provider. We had intervened by contacting Roobet and urging them to release the funds promptly, highlighting the completed investigation and the player's financial hardship. After persistent follow-up and communication with both parties, the player marked the complaint as resolved, indicating the issue had been settled.

I’ve used Roobet for a while now and honestly, it’s been one of the smoother crypto casinos I’ve tried. The fact that they allow fiat deposits and withdrawals is a huge plus — it’s the main reason I stuck with them. Usually my withdrawals hit my bank within a few minutes, so I never had any reason to worry.This time was different. I made a withdrawal (ID: 3577243927) and it showed as “processed,” but nothing ever arrived. I contacted Gigadat directly, and they told me they have no record of the transfer at all. They even suggested the withdrawal might need to be cancelled and re‑sent by Roobet.Support responded quickly at first, but once the issue was escalated, everything slowed down. I’ve been waiting over 24 hours with no update, and the amount stuck is not small for me. When money is in limbo like this, silence makes the situation way more stressful than it needs to be.I’m not here to bash Roobet — I’ve had plenty of good experiences with them. Fast deposits, good games, and withdrawals that were always reliable until now. But this situation really needs urgent attention. Even a short update would go a long way when a payment provider says they can’t find the transaction.I’ll update my rating once this gets resolved, but right now the communication gap is the biggest issue. One of your gold members is quite disappointed at this.

Roobet is by far the worst betting platform I have ever dealt with. Their customer support is absolutely terrible – it takes them days to reply, and when they do, they send useless copy-paste responses that solve nothing. What’s even worse is that they allow minors to gamble. Their verification process is a joke and can easily be bypassed. This is completely irresponsible and dangerous. I strongly advise everyone to avoid Roobet. They care only about taking your money, not about their customers or following basic regulations. This is the absolute most disgusting and worst online casino i ever came across.

It is a blatant scam, spamming a single game for 400,000 spins and getting an RTP of only 13% is a total fraud. RTP is supposed to work in such a way that the more spins you play, the closer the results get to the actual RTP percentage.There are so many negative comments here all based on facts that Trustpilot has even hidden the site's rating. Everyone, for your own safety never play here.

I have been a Roobet user and have always been able to withdraw my winnings via PIX without any issues. However, for more than 24 hours, I have been completely unable to withdraw my own money.Every withdrawal request stays in “Processing” for about 4 minutes and is then automatically canceled, with the money being returned to my Roobet balance. I have tried multiple times and the result is always the same.Roobet support keeps telling me that the problem is with my bank, but that explanation does not make sense. I have already tested three different bank accounts, all registered under my own name, and none of them work. If the issue were really with my bank, it would be extremely unlikely for the exact same problem to occur with three different banks.To make things even more confusing, a friend of mine is able to deposit and withdraw from Roobet normally at the same time that I am experiencing this issue. This strongly suggests that the problem is related to my account or Roobet’s withdrawal system, not the banks.I have contacted support several times asking for a manual review and to speak with a real agent, but I only receive the same automated responses over and over again. No one has explained why my withdrawals are being rejected or what I need to do to resolve the issue.I am not asking for anything special. I simply want to withdraw my own funds, something that I was able to do without any problems before.I hope Roobet investigates my account properly, provides a clear explanation, and resolves this issue as soon as possible.Roobet username: Awayzada

It's best not to play. I've been with this casino for 3 years, and I'm still at a loss. I don't recommend it.

Reason: Verification issues Hey everyone,I am posting this to warn other players and to get the attention of Roobet’s management. Roobet has been holding my money hostage for over a month now, using endless "verification checks" as a deliberate stalling tactic to avoid paying me out.Here is the exact timeline of how they treat their customers:The Setup: Over a month ago, I requested a withdrawal and was denied and asked to complete a Source of Funds verification. I immediately wanted to cooperate and follow the rules.The Document: I submitted my official, govern­men­t-r­egi­stered Norwegian pay slip (Employer:< removed >). It shows my full name, the year (2026), and all legal tracking info. They rejected it, claiming it "didn't meet standards", which is completely absurd for an official document.The Stalling: For weeks, every time I email them for updates, I just receive the exact same automated robot answer: "We will notify the team and get back to you." They never do.The Ghosting: Yesterday, I tried resolving this via live chat. The agent ("Lucy") was listed as active but completely ignored my messages for hours while I was just begging for a manual review (see attached file)The "Soft-Ban" Retaliation: When I finally had enough and pasted a formal notice demanding a compliance manager, the agent literally terminated my session 15 seconds later. They blocked my chat access and forced a fake "network connection error" screen to pop up just to get rid of a complaining customer.Conclusion:This is classic predatory behavior. Roobet is trying to wear me down, hoping I will give up or gamble my balance away. It is a severe breach of gaming regulations to actively block a player from contacting customer support when they ask for their rightful payout.I demand that a real Compliance Manager looks at my case, approves my authentic income documents, unblocks my live chat, and releases my funds. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution. AskGamblers • Support Team 3 months ago Dear all, This complaint has been reopened as per Roobet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution. AskGamblers • Support Team 3 months ago Dear Roobet Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation. alexanderi07.idland 3 months ago Hello. The amount in my account is 93$. I also have an unrecieved btc transaction (90$) from a month ago that still hasn’t been handled by the team. Transaction ID: 20ac4b­9f8­f37­9f0­d91­6b4­5f4­994­eb1­afd­1b0­57e­aff­22f­c63­728­831­c8b­dbc141a

I played a slot game for 400,000 spins and achieved an RTP of 12%. I am convinced that this site can manipulate players' results. I have a .csv file of the bets.

One of the worst online casino. Don’t put your money here. Been playing for more than a year and now it’s really dead! Stay away!

Big fees on crypto deposits/withdrawals Support takes atleast 18h per answerAnd would not give My account Back after i locked it and gave all The information that they asked

if u withdraw from here, they will win limit u. Everything is algorythm based. ur losses is based on how much u have won and so on .

The player from Nigeria reported that Roobet had voided their Live Casino winnings and was withholding a balance of 3281 USDT without providing a reason. They highlighted that their account remained active and that the clause cited by Roobet did not apply to their situation, as no wrongdoing had been alleged. The player requested the payout of their balance or a clear justification for the decision with supporting evidence. After reviewing the casino’s confidential evidence, we concluded that the account had been technically linked to multiple other accounts involved in coordinated play intended to gain an unfair mathematical advantage. On that basis, we considered the confiscation justified and the complaint was rejected.

They charge for deposits and withdrawals that's bad of you guys

Roobet stay the worst rewards casino ever, only 1-3$ for lose more than 1750$ in week

Every time got scammed with bet in house games also weekly rewards as joke

WARNING: Roobet holds funds hostage, blocks support chat, and now completely ignores me!I am posting this to warn other players and to get the attention of Roobet’s management. Roobet has been holding my money hostage for over a month now, using endless "verification checks" as a deliberate stalling tactic to avoid paying me out. Now, they have completely stopped replying to me anywhere.Here is the exact timeline of how they treat their customers:The Setup: Over a month ago, I requested a withdrawal. It was denied, and I was asked to complete a Source of Funds verification. I immediately wanted to cooperate and follow the rules.The Document: I submitted my official, government-registered Norwegian pay slip. It shows my full name, the year (2026), and all legal tracking info. They rejected it, claiming it "didn't meet standards", which is completely absurd for an official corporate document.The Stalling: For weeks, every time I emailed them for updates, I just received the exact same automated robot answer: "We will notify the team and get back to you." They never do.The Ghosting: When I tried resolving this via live chat, the agent ("Lucy") was listed as active but completely ignored my messages for hours while I was just begging for a manual review.The "Soft-Ban" Retaliation: When I finally had enough and pasted a formal notice demanding a compliance manager, the agent literally terminated my session 15 seconds later. They blocked my chat access and forced a fake "network connection error" screen to pop up just to get rid of a complaining customer.The Current Situation: As of right now, they have completely cut me off. They are ignoring my emails entirely, and I am blocked from using the live chat. Absolute radio silence.Conclusion:This is classic predatory behavior. Roobet is trying to wear me down, hoping I will give up or gamble my balance away. It is a severe breach of gaming regulations to actively block a player and ignore them completely when they ask for their rightful payout. I have full screenshot proof of the ghosting and the chat termination.I demand that a real Compliance Manager looks at my case, approves my authentic income documents, unblocks my live chat, and releases my funds immediately.My Roobet Username: 1dland

Financial misconduct and stalling tactics - Account: Baribal12Roobet is unlawfully withholding my returned SEPA deposit of €2,084.69. My bank rejected the transfer and sent it back. Their own payment provider, Checkout.com (Ticket #139681), has officially LOCATED my funds at AS LHV Pank and provided the exact Reconciliation ID: B885B1187BAC46EA9177109F684D277BDespite having this official tracking data, Roobet support (Aurora) is completely ignoring the facts and endlessly sending automated, copy-pasted email templates claiming they are "waiting for the provider". This is a flat-out lie and financial misconduct. I am facing a severe welfare and housing crisis with my daughter in Iceland because of their stalling tactics. Case has been reported to the Curaçao Gaming Control Board and Casino Guru. Credit my account immediately!

Three days ago, I made a withdrawal on this site, but I had to wait 1-3 business days. What happened? They rejected my withdrawal. My account has already undergone KYC verification.This is absolutely crazy, roobet site is totally scam, never play on this site, they even blocked me when contacting support

This platform allowed a minor to register, deposit money and gamble without any age verification. After losing the deposit, I contacted support, explained that I am underage and sent my passport as proof. Instead of doing the right thing, they dragged me for days asking for more documents and then refused the refund, claiming I "breached ToS" by registering as a minor. Complete hypocrisy. They happily take money from children but hide behind their terms when asked to return it. Extremely shady and unethical behavior. Stay away.

Been using for years, now this year is DEAD, they rigged everything, all of my depos are lost, don't use it trust me!