Rabona— player complaints: 60 in English

60 Complaints

6▼ Last 30 days · was 9

7 Unresolved

7.9661441205093d Last complaint

32.6 Risk index

35% Resolved · of 23 with a known status

35% Withheld payouts among those

€1.1M · 102,307 SEK · 7,088 AUD +2 Disputed sums

Rabona: 60 complaints filed in English across 5 platforms, 7 still open, disputed sums €1.1M · 102,307 SEK and 3 more currencies. Most of them are about withheld payouts (52%). Risk index 32.6. Texts below are the players' own words, as published on the source site; last complaint 2026-10-03.

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What players complain about

Withheld payouts 52% 31

Account blocks 22% 13

Other 22% 13

Verification 3% 2

Game fairness 2% 1

Status unknown 37 Resolved 8 Under review 6 Closed, no outcome 5 Rejected 3 Unresolved 1

Sources

Trustpilot 27 Casino Guru 21 CasinoReviews 8 AskGamblers 3 LCB.org 1

Complaints by month

Questions and answers

How many complaints are there about Rabona?

The English-language record holds 60 complaints from 5 platforms, 7 of them without a resolution; 37 carry no status from the platform. The latest one is dated 2026-10-03.

Does Rabona resolve complaints?

Of 23 complaints where the platform recorded a status, 35% were resolved, 30% remain open and 13% were rejected as groundless, 22% were closed without an outcome. Withheld payouts account for 35% of them.

What do players complain about?

Mostly withheld payouts — 52% of cases, then account blocks (22%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 60 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 32.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 60

03.08.2026 Casino Guru Withheld payouts Under review

Rabona Casino - Player's withdrawal is delayed and funds are withheld.

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02.08.2026 Trustpilot Withheld payouts

Such a shame because the games are great and the website is clean. But the withdrawals are a disgrace. You still feel li

Such a shame because the games are great and the website is clean. But the withdrawals are a disgrace. You still feel like you lost even after a win. 3 days 5 days sometimes 7 days. I’m still waiting for my money like everyone else. Deposits land in seconds but withdrawals sometimes don’t even get a

31.07.2026 Casino Guru Account blocks Under review

Rabona Casino - Player's account has been closed, demanding refund.

23.07.2026 Trustpilot Other

Deposited 12€ by card, they took 13.2€ with note "cs2gallery.org" and I got no money in my betting account. ak si Slovak

Deposited 12€ by card, they took 13.2€ with note "cs2gallery.org" and I got no money in my betting account. ak si Slovak, tak pokec, metronic

18.07.2026 Trustpilot Account blocks

So, they banned me after i started winning with sports betting. I cannot make higher stake than 0.5€.Now i cannot withdr

So, they banned me after i started winning with sports betting. I cannot make higher stake than 0.5€.Now i cannot withdraw my deposited money because they are not wagered but i canot make a bet so there is no option for me… their response? Go lost you money in casino :D

17.07.2026 Trustpilot Account blocks

I am very disappointed with my experience at Rabona. After only a short time on the platform, they have restricted my ac

I am very disappointed with my experience at Rabona. After only a short time on the platform, they have restricted my account to a maximum stake of only 1 EUR per bet.This is a very unfair practice. It essentially makes the site completely useless for any real betting. They are happy to accept your

17.07.2026 Casino Guru Account blocks Closed, no outcome

Rabona Casino - Player’s account closure is delayed.

The player from Italy had requested immediate account closure due to gambling addiction, but the casino had required further confirmation, which led him to deposit €197, an amount he subsequently lost. He had requested a refund for this amount, citing a breach of his initial request for closure. Upon review, it was found that the self-exclusion request had been submitted on July 2 and the account was permanently closed within three days, on July 5. The casino's requirement for additional confirmation was considered a standard verification step to ensure genuine requests, and the processing time was deemed reasonable. Therefore, the complaint was rejected and no refund was granted for the deposited amount.

16.07.2026 Casino Guru Withheld payouts

Rabona Casino - Player’s withdrawal is delayed.

The player from Germany filed a complaint against Rabona Casino for a withdrawal request made three weeks ago, with €1,500 already in the withdrawal queue. Despite completing all necessary verification multiple times and being told the case is escalated to the Finance Department, he has not received a payout and is facing serious financial issues.

16.07.2026 Casino Guru Account blocks Resolved

Rabona Casino - Player's account is closed due to policy violations.

The player from Portugal filed a formal complaint against Casino Rabona for violating the Responsible Gaming Policy by disregarding multiple self-exclusion requests and continuing to entice him with bonuses despite his expressed gambling addiction. He reported a total loss of over €2,500 due to the casino's predatory practices, including unauthorized reopening of his account. The complaint was resolved after the casino agreed to refund €2,570 to the player. The payment process was confirmed, and the player marked the complaint as resolved.

15.07.2026 Casino Guru Other

Rabona Casino - Player's self-exclusion requests are ignored and account remains active.

The player from Australia complained about Rabona Casino's failure to implement his permanent self-exclusion despite multiple requests due to his gambling problem. He was able to access his account and deposit AUD $7,088 after his initial exclusion request, which he believed violated the casino's responsible gambling policies. He sought an investigation into the handling of his requests and a refund of his deposits made post-exclusion request. We asked the casino for evidence, and after reviewing the player’s screenshots and email correspondence, the casino offered a refund of AUD 7,088. The player accepted the offer, provided his bank details, and the transaction was successfully processed, so the complaint was now resolved.

12.07.2026 Trustpilot Account blocks

"I am writing this to warn other players about the predatory practices at Rabona Casino. My experience with this operato

"I am writing this to warn other players about the predatory practices at Rabona Casino. My experience with this operator has been a disaster.Despite my clear and explicit requests for permanent account closure due to gambling problems, the casino systematically ignored me. Instead of respecting my

11.07.2026 Trustpilot Verification

Hi Rabona again: o have reached live support and email support, RESPONSE: account is empty, so o asked: GIVE me access t

Hi Rabona again: o have reached live support and email support, RESPONSE: account is empty, so o asked: GIVE me access to my account because there is money! Impossible So my message again!Hi, NEXT full fair opinion about RabonaAfter 5 months of verifying, sending documents and all live chat and emai

10.07.2026 Casino Guru Withheld payouts Resolved

Rabona Casino - Player claims that payment has been delayed.

The player from Italy had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The delay was explained as a common occurrence due to possible pending KYC verification or a high volume of withdrawal requests. The player was advised to wait at least 14 days for processing before escalating the issue. The complaint was marked as resolved after the player confirmed the issue had been settled.

09.07.2026 Trustpilot Account blocks

This site lacks any tools for responsible gaming: No limits, no self exclusion that you could do manually. If you really

This site lacks any tools for responsible gaming: No limits, no self exclusion that you could do manually. If you really have a problem, you have to contact the support: Live chat rejects closing the account, even if you say that you have a gambling problem. They tell you to write an Email. That ema

08.07.2026 Casino Guru Other Resolved

Rabona Casino - Player's self-exclusion request has been ignored.

The player from Ireland filed a complaint against Rabona Casino for failing to honor his self-exclusion request and violating responsible gambling obligations. After confirming his self-exclusion, he received unsolicited promotional emails that led him to incur net losses of €1,805. He requested a refund for these losses, arguing that they stemmed from the casino's breaches of duty. We facilitated communication between the player and the casino, which offered a refund of €1,596 as a settlement. The player accepted the offer, provided his bank details, and the refund process was confirmed by the casino. The complaint was marked as resolved after the player confirmed the issue was settled.

08.07.2026 Casino Guru Other

Rabona Casino - Player's account cannot be closed.

The player from Italy experienced issues with the casino as he was unable to close his account or set maximum deposit limits. The player submitted a complaint regarding the difficulty in closing his account. We clarified the difference between account closure and self-exclusion and requested relevant communication from the player. The complaint was later marked as resolved by the player, and we confirmed the resolution in our system.

04.07.2026 Trustpilot Withheld payouts

I made whitrawl request on 14.6.2026.Now 4.7.2026 still it did not proceed.Customer service repeat the same message:Than

I made whitrawl request on 14.6.2026.Now 4.7.2026 still it did not proceed.Customer service repeat the same message:Thank you for your patience. I am truly sorry for the situation you are experiencing.I have checked your account and sent a reminder to our financial department, regarding your request

03.07.2026 Trustpilot Other

Beside the fact that the RTP is terrible. THE CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED!"Just like" said "El

Beside the fact that the RTP is terrible. THE CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED!"Just like" said "Ela", eventhough she hasn't solved or done anything to solve the issue.Not able to handle any problems, you always have to write an email to support were no one will ever get back to

02.07.2026 Casino Guru Account blocks

Rabona Casino - Player's account has been reopened without consent.

The player from Brazil, suffering from pathological gambling, requested help with the Rabona betting site, where her account was reopened against her wishes after she had requested a permanent closure. The casino agreed to refund her lost funds but then ceased communication and failed to process the payment. We kept the complaint open while the casino repeatedly requested banking details and then confirmed that a withdrawal/refund had been created and processed. The issue was considered resolved after she marked the complaint as resolved.

01.07.2026 Trustpilot Withheld payouts

as mentioned here before, rabona is scam. please don’t sign up for this site. they won’t pay out your money.

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How the risk index is calculated and how complaints are labelled — the method behind this section.