Rabona — player complaint #14479, 2026-07-15: other
Rabona: a player complaint filed on 2026-07-15, about other, 7,088 AUD in dispute. Published on Casino Guru. One of 61 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Rabona Casino - Player's self-exclusion requests are ignored and account remains active.
The player from Australia complained about Rabona Casino's failure to implement his permanent self-exclusion despite multiple requests due to his gambling problem. He was able to access his account and deposit AUD $7,088 after his initial exclusion request, which he believed violated the casino's responsible gambling policies. He sought an investigation into the handling of his requests and a refund of his deposits made post-exclusion request. We asked the casino for evidence, and after reviewing the player’s screenshots and email correspondence, the casino offered a refund of AUD 7,088. The player accepted the offer, provided his bank details, and the transaction was successfully processed, so the complaint was now resolved.
