Rabona— player complaints: 60 in English

My Rabona account has been heavily restricted and, more importantly, I am currently unable to withdraw the money held in my account.I have contacted customer support simply asking to receive my funds or, alternatively, to be provided with a clear and specific explanation as to why the withdrawal is

Reason: Delayed payment Hello,I am filing a formal complaint against Rabona Casino regarding a delayed withdrawal of 200,000 HUF, requested on September 14, 2026, via Bank Transfer (Transaction has been pending for 9 days).My account was previously fully verified and approved, and I have already had a successful withdrawal before. This balance is 100% real money, no bonuses are involved.The casino is clearly using stalling tactics: my "Verification" tab suddenly changed back to "Verification required", but the page is completely blank, making it impossible to upload anything. I contacted live chat today regarding this issue, but the agent completely refused to help and simply told me to send an email to support—even though my previous emails to [email protected] have been completely ignored for days.I have strictly followed all terms and conditions, and this delay is completely unjustified. I kindly request AskGamblers to mediate and force the casino to process my withdrawal immediately.Thank you.

Reason: Delayed payment Hello AskGamblers Team,I am submitting a complaint regarding my Rabona account, which has been placed under review while I still have funds on the account and a pending withdrawal.At the time, I had approximately NOK 103,000 in total funds associated with my Rabona account, consisting of approximately NOK 83,000 in available balance and a NOK 20,000 pending withdrawal. I cannot currently access my account to verify the exact amount.However, I have a screenshot from September 6, 2026 showing an available balance of NOK 82,306.89 while a NOK 20,000 withdrawal was pending. This means that the screenshot directly documents NOK 102,306.89 in total available balance plus the pending withdrawal.The withdrawal details shown in my account were:Amount: NOK 20,000Payment method: SolanaDate: September 6, 2026, 12:44:32Transaction ID: de2a82­6f-­a51­9-4­e16­-9d­7d-­de7­e89­7c6988Status: Under reviewAt the time, my account was also subject to Rabona’s applicable withdrawal limits. The NOK 20,000 withdrawal remained pending, and I was unable to withdraw the remaining balance because of the applicable withdrawal limits.I am now unable to access my account. When I attempt to log in, Rabona displays a message stating that my account is under review.I have contacted Rabona Support regarding this matter. I received confirmation that my requests were received and would be reviewed by their customer service team. However, I have not received a substantive explanation regarding the reason for the account review, the status of my funds, or the pending withdrawal.I have previously received successful withdrawal confirmations from Rabona, which I can provide as additional supporting documentation.I would therefore kindly ask AskGamblers to assist me in obtaining clarification from Rabona regarding:1. The reason my account has been placed under review.2. The exact balance held on my account when the review was initiated.3. The status of my NOK 20,000 withdrawal.4. Whether any additional verification or documentation is required from me.5. If Rabona intends to withhold or cancel any of my funds, I would like them to identify the specific reason and the relevant provision of their Terms and Conditions.I am fully willing to cooperate with any legitimate verification or documentation request from Rabona.I have attached the available evidence, including the screenshot showing my NOK 82,306.89 balance and pending NOK 20,000 withdrawal, the account-under-review message, my correspondence with Rabona Support, and evidence of previous completed withdrawals.Thank you for your assistance.

The player from Germany files a complaint against Rabona Casino after his account was reopened without consent following a self-exclusion request due to gambling issues. He loses approximately €5450 after the account was reopened and requests a refund for these losses, emphasizing that the account should have remained closed.The player from Germany files a complaint against Rabona Casino after his account was reopened without consent following a self-exclusion request due to gambling issues. He loses approximately €5450 after the account was reopened and requests a refund for these losses, emphasizing that the account should have remained closed. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 20 Sep 2026 | Resolved : 24 Sep 2026Automatic translation:

I am still having the worst experience with money withdrawal with this casino. No other casino hold WD so long.This is my first withdrawal which I made on 10/09/2026, week has passed and nothing happening. It is still under review.According to their own terms they do WD in 3 business days since wit

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 13 Sep 2026 Automatic translation:

Avoid it at all costs! Rabona doesn't have the self-exclusion/pause options available on your player profile. If you need that, you need to email them or Live Chat.Doing that with Live Chat takes hours as they deliberately delay it so you give up and keep spending your money. But you don't have it w

Reason: Delayed payment Hello AskGamblers,I hope you can help me with this issue.I have submitted a total of three withdrawal requests with Rabona, amounting to €2,100 in total (€500 on August 23, €800 on August 24, and €800 on August 25).Rabona states that the maximum processing time for withdrawal requests is three business days. This timeframe has already been significantly exceeded.For several days, I have been trying to get information through their live chat, but unfortunately, I have not received any actual assistance. I am repeatedly given generic, pre-written responses telling me that my money is safe, that I should not worry, and that my withdrawals will be processed soon. However, nothing actually happens.They are also unable or unwilling to provide me with any specific timeframe for when my withdrawals will be processed.I am attaching screenshots of the pending withdrawal requests to this complaint.Thank you in advance for your help. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear @Dani49,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Rabona Casino • Representative 1 month ago Dear Player, Thank you for contacting us. We sincerely apologize for the delay and any inconvenience caused regarding your withdrawal requests. Processing times may occasionally be extended due to routine security reviews or payment provider delays. As outlined in Section 6.16 of our Terms and Conditions, all withdrawal requests are subject to verification checks to ensure your funds are handled securely. Regarding your recent withdrawal submissions: Requests submitted August 23 & 24: Successfully completed on our end on September 2 and September 4. Request submitted August 25: Successfully scheduled for processing on September 5. Please note that depending on your payment provider and financial institution, it may take 3 to 5 business days from the processing date for the funds to reflect in your bank account. Following the processing of this final withdrawal, there is no remaining balance or further outstanding payouts pending on your account. We truly appreciate your patience and cooperation throughout this process. Kind regards, Rabona Team AskGamblers • Support Team 1 month ago Dear Rabona Casino, Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation. Rabona Casino • Representative 1 month ago Dear AskGamblers Team, Thank you for contacting us. Could you please provide the email address associated with the player's account so we can locate their profile and investigate this matter further? Thank you in advance for your assistance. Kind regards, Rabona Team

I have been playing on this platform for years and I really did enjoy it . But for the past 2 years things have gone downhill drastically. I use to be able to withdraw 7000 dollars a day it went down to 2300. I use to get great cashback on my losses but that disappeared. I reside in canada they star

Total crooks. Pure scammers.They hold your withdrawals by purpose. Their only goal is you get frustrated and cancel it.Avoid this fraudsters at any cost. I consider taking legal actions again them.

The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 02 Sep 2026 Automatic translation:

Honestly you have a beautiful website the image of you rabona the way we deposit are amazing and instantly The negative thing is the way how you treat people for me I make my withdrawal since 21th August 2026 until now I didn't receive any thing are you telling us don't play in my Web site are tryi

Absolutely unacceptable withdrawal experience – RabonaI honestly don’t know how a company can operate like this and think it’s acceptable.I requested my withdrawal on August 21st. Today is September 1st, and I have still received €0. That’s 11 days waiting for my own money, with virtually no communi

The player from Portugal has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Portugal has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 30 Aug 2026 Automatic translation:

The player from Germany lost around €27,000 at Rabona Casino and is concerned about the validity of the casino's license in Germany. He had requested a lifetime self-exclusion, but his account was reopened, allowing him to continue depositing large amounts. The player from Germany lost around €27,000 at Rabona Casino and is concerned about the validity of the casino's license in Germany. He had requested a lifetime self-exclusion, but his account was reopened, allowing him to continue depositing large amounts. Written by TomasComplaint Specialist Submitted: 19 Aug 2026 | Resolved : 24 Aug 2026Automatic translation:

The player from Germany notified Rabona about his gambling addiction and requested a refund of his stakes, which was confirmed by the casino. However, nearly a week has passed without further communication or processing of the payout.The player from Germany notified Rabona about his gambling addiction and requested a refund of his stakes, which was confirmed by the casino. However, nearly a week has passed without further communication or processing of the payout. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 07 Aug 2026 Automatic translation:

The player from the Czech Republic filed a complaint against Rabona Casino for unpaid winnings and ongoing issues with account verification. After successfully wagering a bonus and increasing his balance to approximately 487,500 CZK, he requested three withdrawals of 12,500 CZK each, totaling 525,000 CZK. Despite repeatedly submitting all required documents, the verification process remained incomplete, and his account withdrawals were blocked without clear communication from the casino. The complaint was resolved after the casino verified his account and began processing the delayed withdrawals, with all outstanding payments successfully received. The player’s verification issue was confirmed resolved, and no further withdrawal problems were reported.

The player from Spain had requested self-exclusion from the casino but continued to receive promotional materials and had not received a response to her email regarding self-exclusion. Despite multiple attempts to communicate her self-exclusion request and provide bank details for a refund of €1,207, the casino delayed account closure and continued sending marketing messages, causing her distress. The casino eventually closed her account and agreed to refund deposits made after March 23, 2026, but failed to stop the promotional communications. We escalated the issue to the casino's management and advised the player to report the harassment to relevant authorities. Due to the casino's lack of cooperation and failure to resolve the matter fully, the complaint was marked as partially resolved. Later on the player has requested reopening as marketing spam has started to flood her mailbox once again. This time, the casino did not respond to our mediation attempts and the complaint has been closed as unresolved.

The player from Belgium faced a restriction on his Rabona account and a withheld balance of €2,152.18. Despite providing valid bank statements for verification, the casino repeatedly rejected the documents without justification, leading him to believe his winnings were being unjustly withheld. We asked him for more details and evidence about the verification process, but he did not respond to our messages or reminders. As a result, we were unable to continue the investigation and the complaint was closed due to lack of response.

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t