Rabona— player complaints: 60 in English

The player from Switzerland faced difficulties withdrawing a balance of 7,745 CHF from his verified account at Rabona, with the withdrawal request made on March 14th rejected on May 18th without explanation. Following the rejection, his account was restricted, preventing further withdrawal attempts or access to his funds. Despite multiple attempts to contact customer support, he received unsatisfactory responses and his email was then blocked. We later confirmed that the withdrawal block was removed and the casino resumed processing his winnings in CHF 500 installments, so the complaint was marked as resolved because payouts were being made regularly again.

Hi, As a gambling problem person and with mental health safety in minds three months ago I sent an email to support rabona asking for the permanent closing of my account due to that specific situation, it was clearly stated the reason. They respond to me confirming that my account was closed and to be safe and hoped for my improvement. So I was relieved, but last week I've started to receiving promocional emails from rabona and I found it strange, so I went to check and put my password and the account was open with restrictions or blocks. So I proceed to sent another email stating what was happening and two days later I've got an email telling they re sorry for the error and that this time the account was really closed as per my request. This last Thursday 11th June I've received yet another promotional email and so I checked as seeing my account again open I couldn't stand the pressure and made several deposits that totaled 850€. I've tried to communicate with rabona but say their terms and conditions not apply. I have the emails from their end that comproves their fault at my protection. I want a full refund of 850€ deposited as they do not comply with their terms and failed to protect a player who have said specificaly that suffers from gambling problems.

Awful site, awful everything! There is a lot of better sites.Casino I have list 1000 Euros, 0 wins! Never was more than I put in.And the best part is I won in Sports betting, but the withdraw limit is 500 Euros a day and do not review your withdraw in weekends and it takes more than a week just to

This is totally scam page, I requested several withdrawals through them, and after 4-5 days waiting, it got automatically cancelled. What is the point to play where you do not get your winning? Same question why you go to work if you know that you will not get paid. Stay away from this scam site.

Rabona is taking forever to pay out, or are you bankrupt ? You have paid one of my three withdrawals please pay the remaining 2 out . Don’t want to have to post on all my social media platforms I know your handle.This is my rabona username is my email address

I completed a card collection promotion on Rabona which clearly stated a €1000 reward upon completion.I successfully finished the collection and immediately provided all requested screenshots and proof to their support team. Despite this, several days later I still have not received the €1000 credit

scammer not pay for a withdrawal do not play with them

I appreciate your response, but I have been waiting for over 3weeks, and I am still receiving the same generic replies without any real progress.At this point, I need a concrete resolution, not reassurances. Please escalate this issue immediately to the finance department and provide me with a clear

Scam casino, they never paid: the proof is all the reviews, everyone should start calling this casino and leaving bad reviews everywhere so no one use them.They never pay and ask for 100 documents of kyc, their support chat is stupid and dont even have access to your account, they just give ai answe

Since 4th April my withdrawal is pending (about 80 euros). It is 23 days now. In the world where everything is light fast. They told me there are many transactions for financial department to solve before mine which is utter lie. Since my account is multiple times verified and my previous withdrawal

Tras un tiempo jugando apuestas deportivas en Rabona, quise retirar mi dinero. El chat en vivo me decía que normalmente tardan cuatro días hábiles. Hasta entonces, eso era cierto (ya había realizado algún retiro antes), pero un día eso cambió. Pasaron cuatro, ocho, diez y hasta un mes y mi retiro no

Like all the other reviews, this is a scam casino that never pay and process withdrawal.Stay away from it unless you want to lose your money; all the good reviews are fake

I have already waited as long as possible, all the deadlines requested and estimated by RABONA. I'm tired of waiting. My only choice was to resort to an external complaint here. My account is 100% verified (photo document front and back + photo of my face + utility bill address + photo selfie holding my document in hands with page Rabona being displayed in back + full history transactions of my bank account in last 2 months). All sent, all accepted and verified. I have requested withdrawal. I sent more than 10 mail messages during this last 15 days, they never replied 1 of this, never, nothing. The chat support service too does not solve anything, only say custom replies, copied and pasted as robots, saying for to wait, wait, wait, with this the days are passing I'm starting to have doubts if this is an honest site or a scam, if they really have the money to pay anyone who makes even a small profit like me, if it's a site that just wants to receive money and deposits, a site that doesn't pay anyone     This is, WITH ABSOLUTE CERTAINTY, the worst website that can exist. They just try to buy time, make customers cancel withdrawals, play until they lose, so they never have to make a withdrawal payment. This is total nonsense! I deposited there on April 19th, my first withdrawal was on the 20th. Today is the 3 May and nothing happened, I wasn't paid, I didn't receive a response to any of the several email messages I sent in those days. And the initial deadline was 3 days to receive! There are already 15! They ask for information to verify the account far beyond what is necessary, it takes them 3 days to order a new thing (or the same thing they already ordered), they don't work Saturday and Sunday, in other words, a typical attitude for time to pass and the customer to give up , lose the money, not withdraw anything First they asked for a photo and the front of the document, and a photo of their face taken live with their cell phone. I sent it, it was accepted Then they asked for proof of address. I sent. It was accepted Then they asked for a selfie with the document in hand and the Rabona website open in the background of the photo. I sent. It was accepted Then they asked for the transaction history of my bank account (which I used to deposit into my Rabona account), they asked for the last 30 days (from March 19th to April 19th, which was the day of my deposit). I sent EVERYTHING from my bank account, from March and April, everything, every pdf generated by my bank's app for these 2 months, including showing ALL TRANSACTIONS without omitting anything, my balance, my statement, I went to an ATM and also withdrew the printed paper of my statement to send them a photo of everything from March and April. I sent. It was accepted They then asked for information about what was a deposit into my bank account immediately prior to the deposit at Rabona, of the same amount. I explained that it was a cash deposit that I made personally and directly into my bank account (I took a photo of the paper of this receipt, as well as several other proofs of deposits that I personally made into my bank account). I sent it, it was accepted In other words, they ask for things from times when the customer wasn't even a customer of the site. They keep looking for something to have a reason not to pay the user or to waste time, save time, make the customer give up and cancel withdrawals, play and lose. This is absurd! Forcing the player to show transactions from months ago when the person didn't even play on the website, and showing transactions that he made until after the deposit he made on the website, this doesn't make any sense, it just shows that they want to make time pass If the problem is with a payment provider and you are unable to make payment by international bank transfer, be honest and tell me, and I can send you the address of my Bitcoin wallet, if it is easier for you (I saw in other complaints here that you this way they solved other players' problems) In the chat they don't respond at all, sometimes they close the chat without typing a single word. Emails do not respond. When they respond in the chat, they are ready, standardized responses, like robots, apologizing for the delay and saying "everything is ok with your account and your payment, tomorrow you will receive it, wait", the next day the same thing, "wait," " wait", "wait", "tomorrow", "tomorrow", "tomorrow". And nothing happens! 3 days ago one of the people in the chat apologized, saying that they were wrong, for the delay, that they were experiencing difficulties, confessing the error, asking me to wait because I would definitely receive it on Monday (which was yesterday) My payment was already in the final phase. That they recognized their mistake, that I was right, that they understood my frustration and sadness, that nothing they said would make their mistake not happen, they asked me for confidence. I accept, I hope. It arrives on Monday and I don't receive it. It was just lies, to buy time, to make time pass They need to understand that players also have their responsibilities and obligations to fulfill. If they create an online gaming company, they must know that players will lose but also some will win and need to be paid Worse than the feeling of depositing, playing and losing, is depositing, playing and not receiving what you won. This is a total lack of respect for the customer and fair play! It's dishonesty, it's theft! I am willing to give my Rabona account password and bank account password temporarily to any LCB administrator, and provide any of the files and photos I have uploaded to Rabona, in order to show that everything is correct and only the Rabona is not fulfilling its role as an honest gambling company! I want them to pay me the 3 pending withdrawals and my entire current account balance. Everything, without exception. In my bank account or, if they prefer, in my Bitcoin wallet. I'm tired of waiting, I can't wait any longer. I want my money!

Dear thepogg Team, I have been sportsbetting on rabona for a few months until i accumulated an amount of more than 7600€ with a desposit of 1500€. I started withdrawing money and at first they paid. Then suddenly they asked for verification with id, bank Statement + Paypal payment history. After I provided the last one, they suspended My Account and only gave me my deposit of 1500€ back, with the assumption that i was playing for someone else, which was not the case. Any effort from my side was met with ignorance by rabona. I hope you may ne able to help me. If you need more information, feel free to ask. Kind regards

Hello! I would like to file a complaint against Rabona Casino for not verifying my ID and proof of address for almost a month now, which led to the fact that I was never able to withdraw any winnings. I registered my account with them on the 14th of October and deposited over 6.000 EUR. On the first or second day I was able request a withdrawal, had to wait over 5 days for it to be checked, as per their T&C - no problem. After that I’ve been asked to upload verification documents on their site via the profile and I did it, which required another 5 days for it to be verified, sounded like a nonsense to me but okay. Every time I would submit ID and proof of address through the profile, along with my selfie I got a message saying «thank you, that’s all we need to start verifying your documents” after coming back to the page documents were still appearing as required, not submitted. I’ve done the same process several times and still was getting this message. I decided to contact customer support and explain the situation, I was told documents are received and will be checked, after a few days I was asked to send documents via email. This happened on the 26th of October. Days go by - no emails, no verification done-nothing. Once again I’m being told it can take up to 5 days. As a player I find it very unprofessional to have this back and forth with the casino regarding verification of documents since I am not able to withdraw any funds and no one contacts me, I always had to initiate conversations myself. On the 8th of November when I came to the chat and asked why no one is answering my emails, because no one actually did and why documents aren’t verified I’ve been told that I still have to submit my ID. Agents were not helpful all the time, they were taking up to 10 minutes to supposedly check something and then come up with a standard answer. I had to kindly ask the agent to actually read previous chats and emails to understand my situation. On the same day, 8th of November I was asked to resend documents via email once again! Agent said she put a sense of urgency on my request and still no emails, chat is being broken, nothing. I believe this is an unbelievable and unacceptable situation where the casino was supposedly checking on my documents for almost a month, when it is promised to be in 5 days. Okay a bit more, but not almost a month! In the meantime I was obviously able to deposit and spend my money, but never withdraw. I was given once 50 eur bonus at the very beginning which was wagering free and then they started giving me not wagering free bonuses and freespins which I never used and always declined. Therefore, I am asking the casino to refund me a total of 2500 eur my biggest win, out of several others through out the times, where I could not withdraw the funds. Wins over 2000 eur happened several times. Once again I find it extremely ridiculous chasing casino for my documents, when their system did not properly work and not even one person contacted me. At the beginning I also wanted to close my account and that’s when I was given 50 her bonus so I can stay. Reason for closure was slow verification process. I gave the casino enough time to verify my documents, let me withdraw etc, after almost a month that’s just nonsense that is why I file this complaint with ADR, this people don’t even have dedicated complaints email and with how they answer (they actually don’t) they would never answer my complaint anyway. I’m attaching screenshot of one of the biggest winnings and my refund for claim. Kind regards P.S. username is not provided for data protection reasons because I don’t want it to be visible for other people

Have a problem with Rabidi N.V. owned casinos. I have reported my gambling problem to various different casinos owned by them. Latest was called House of Spades June 2023. They agreed and closed my account. Same did Dolly Casino and some other casinos in that same legal entity. However, I was allowed to play their other casino today and last week, called Powbet. They closed that account also but do not refund although being same legal entity as many other casinos I’ve told my problem and asked them to close my account permanently.

Hello I’m self excluded from rabona a rabidi nv casino but was recently following a relapse able to open a playzilla account ( the same rabidi nv casino as rabona) there was no kyc requirement despite 17500 e deposit which was lost. I complained to playzilla support who sent back an e mail looking for iban details for manual withdrawal. This was a few weeks ago and the site hasn’t replied and is now unresponsive to my e mails Can you contact them on my behalf to progress things ? I realise the casino in question holds I think a curaçao license.

Rabona decided to confiscate 400EUR and close my account because I didnt provide documents which they never asked for But I was able to play with them for 500 days I registered with Rabona in November 2021. I made deposits, withdrawals, without any issues, for 300€, 600€, many many deposits and withdrawals. I was never asked for documents. Which is strange by itself. For a year and half! In April 2023 I made a withdrawal for 300€. I then had other interests and life priorities to attend to. Of course this 300€ would come thru, why wouldn't it. After a few weeks I receive an email stating that my account is closed since I haven't provided my documents for verification. I asked them when did they make a request? And they stated that there was a message in my account. So, since I haven't used their services for 30 days, I was not able to get to their message. Sending an email is ouf of the question it seems. After asking them that I am willing to make a verification, they don't want to cooperate. Why would they not be sending an e-mail request for documents - like every other gambling site?? They won't ask for documents thru email, rather thru a message in your account while logged in. But they WILL use email when you ask them about this?? Wow! They told me it's their terms. Is it a loophole so they can catch users of guard and [EDIT] their money?? I would really like to not believe that. It is a gambling industry, not a black market. Can you imagine users not using Rabona for 30 days, meanwhile they are asked for documents in a message that is only (probably?) visible after when they log in? That's how they presented their answer. And if you don't get to that message for any reason, they close your account and [EDIT] your money? It's not about a bookie not paying out your sports or casino winnings [EDIT]! Dear Rabona, I kindly ask for your cooperation. I would like to provide my documents, verify myself and withdraw my funds of 400 EUR.

My account got closed a while ago without any information to me on why has that happened and I still have my funds there.

RABONA Casino. I deposited 150e to this casino and my money disappeared from the account. I asked customer service and chatted with the chat, but no one saw in the history that I had deposited. I checked my bank and the money had indeed disappeared from my account. I sent the casino a receipt for the deposit but they claim it wasn't made for them.