Rabona — player complaint #15164, 2026-07-08: other
Rabona: a player complaint filed on 2026-07-08, about other, 1,596 EUR in dispute, status — resolved. Published on Casino Guru. One of 61 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Rabona Casino - Player's self-exclusion request has been ignored.
The player from Ireland filed a complaint against Rabona Casino for failing to honor his self-exclusion request and violating responsible gambling obligations. After confirming his self-exclusion, he received unsolicited promotional emails that led him to incur net losses of €1,805. He requested a refund for these losses, arguing that they stemmed from the casino's breaches of duty. We facilitated communication between the player and the casino, which offered a refund of €1,596 as a settlement. The player accepted the offer, provided his bank details, and the refund process was confirmed by the casino. The complaint was marked as resolved after the player confirmed the issue was settled.
