Rabona — player complaint #14768, 2026-07-17: account blocks

The player from Italy had requested immediate account closure due to gambling addiction, but the casino had required further confirmation, which led him to deposit €197, an amount he subsequently lost. He had requested a refund for this amount, citing a breach of his initial request for closure. Upon review, it was found that the self-exclusion request had been submitted on July 2 and the account was permanently closed within three days, on July 5. The casino's requirement for additional confirmation was considered a standard verification step to ensure genuine requests, and the processing time was deemed reasonable. Therefore, the complaint was rejected and no refund was granted for the deposited amount.