Rabona — player complaint #28815, 2026-09-28: withheld payouts

Reason: Delayed payment Hello AskGamblers Team,I am submitting a complaint regarding my Rabona account, which has been placed under review while I still have funds on the account and a pending withdrawal.At the time, I had approximately NOK 103,000 in total funds associated with my Rabona account, consisting of approximately NOK 83,000 in available balance and a NOK 20,000 pending withdrawal. I cannot currently access my account to verify the exact amount.However, I have a screenshot from September 6, 2026 showing an available balance of NOK 82,306.89 while a NOK 20,000 withdrawal was pending. This means that the screenshot directly documents NOK 102,306.89 in total available balance plus the pending withdrawal.The withdrawal details shown in my account were:Amount: NOK 20,000Payment method: SolanaDate: September 6, 2026, 12:44:32Transaction ID: de2a82­6f-­a51­9-4­e16­-9d­7d-­de7­e89­7c6988Status: Under reviewAt the time, my account was also subject to Rabona’s applicable withdrawal limits. The NOK 20,000 withdrawal remained pending, and I was unable to withdraw the remaining balance because of the applicable withdrawal limits.I am now unable to access my account. When I attempt to log in, Rabona displays a message stating that my account is under review.I have contacted Rabona Support regarding this matter. I received confirmation that my requests were received and would be reviewed by their customer service team. However, I have not received a substantive explanation regarding the reason for the account review, the status of my funds, or the pending withdrawal.I have previously received successful withdrawal confirmations from Rabona, which I can provide as additional supporting documentation.I would therefore kindly ask AskGamblers to assist me in obtaining clarification from Rabona regarding:1. The reason my account has been placed under review.2. The exact balance held on my account when the review was initiated.3. The status of my NOK 20,000 withdrawal.4. Whether any additional verification or documentation is required from me.5. If Rabona intends to withhold or cancel any of my funds, I would like them to identify the specific reason and the relevant provision of their Terms and Conditions.I am fully willing to cooperate with any legitimate verification or documentation request from Rabona.I have attached the available evidence, including the screenshot showing my NOK 82,306.89 balance and pending NOK 20,000 withdrawal, the account-under-review message, my correspondence with Rabona Support, and evidence of previous completed withdrawals.Thank you for your assistance.