Payment delayed for 11 days
Reason: Delayed payment
Hello AskGamblers,I hope you can help me with this issue.I have submitted a total of three withdrawal requests with Rabona, amounting to €2,100 in total (€500 on August 23, €800 on August 24, and €800 on August 25).Rabona states that the maximum processing time for withdrawal requests is three business days. This timeframe has already been significantly exceeded.For several days, I have been trying to get information through their live chat, but unfortunately, I have not received any actual assistance. I am repeatedly given generic, pre-written responses telling me that my money is safe, that I should not worry, and that my withdrawals will be processed soon. However, nothing actually happens.They are also unable or unwilling to provide me with any specific timeframe for when my withdrawals will be processed.I am attaching screenshots of the pending withdrawal requests to this complaint.Thank you in advance for your help.
--- Ответы в треде ---
AskGamblers • Support Team 3 weeks ago Dear @Dani49,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
Rabona Casino • Representative 1 month ago Dear Player, Thank you for contacting us. We sincerely apologize for the delay and any inconvenience caused regarding your withdrawal requests. Processing times may occasionally be extended due to routine security reviews or payment provider delays. As outlined in Section 6.16 of our Terms and Conditions, all withdrawal requests are subject to verification checks to ensure your funds are handled securely. Regarding your recent withdrawal submissions: Requests submitted August 23 & 24: Successfully completed on our end on September 2 and September 4. Request submitted August 25: Successfully scheduled for processing on September 5. Please note that depending on your payment provider and financial institution, it may take 3 to 5 business days from the processing date for the funds to reflect in your bank account. Following the processing of this final withdrawal, there is no remaining balance or further outstanding payouts pending on your account. We truly appreciate your patience and cooperation throughout this process. Kind regards, Rabona Team
AskGamblers • Support Team 1 month ago Dear Rabona Casino, Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.
Rabona Casino • Representative 1 month ago Dear AskGamblers Team, Thank you for contacting us. Could you please provide the email address associated with the player's account so we can locate their profile and investigate this matter further? Thank you in advance for your assistance. Kind regards, Rabona Team
