Mr Green— player complaints: 103 in English

Reason: Delayed payment Dear AskGamblers Complaints Team,I am filing a complaint against Mr Green Casino regarding a delayed withdrawal of 350 EUR. I requested the withdrawal via Trustly more than 50 hours ago. The deposit was made using the exact same Trustly account. I played with a raw deposit and did not use any bonuses. My account is fully verified, and all KYC documents have been officially approved.I have contacted their customer support via chat two times. During the last contact, the agent stated that they "raised my withdrawal", but absolutely nothing has happened, and the status remains stuck on "Pending". I also sent a formal complaint to their internal complaints email, but have only received an automated bot reply.The casino is stalling my funds without any regulatory or technical reason. I request that Mr Green approve my withdrawal immediately. I have attached screenshots of the pending withdrawal, the chat confirmation, and my approved KYC status.Thank you for your assistance.

I have never used this site but suddenly get a notification on Mobile Pay requesting I pay 200 DKK. Send like a scam.

Not a good experience with this company. Signed up through a Facebook advert that stated I'd get 50 free spins for signing up & then I could get an extra 100 spins for depositing & wagering £10. I didn't get the 50 free spins for signing up & the live chat stated that I signed up through a promotion

No free spins on fluffy favourites out of 200 last time I played none out of 500

Second review on this betting app, once again nearly 2 days for a withdrawal is not good enough and there’s no reassurance of when I will receive my money

-10 stars. Dont pay out, customer service is pathetic. AVOID if you wanna keep your sanity and money.

AVOID Not worthy of 1 star your money should be enjoyed you won't get that here.Good Luck

I won a good amount of money, but they keep coming with excuses. I have waited since June to get my money, biggest scam I know! Do not recommend at all, I have contacted customer service a lot of times, and half the time “it doesn’t work” stupid excuses

Customer service is very poor. I had issue of not being able to Use my free spins. I Deposit the money to get them and then they arent working. The issue has been going on for few days and all i get from the customer service is that they are looking into the problem. I asked then to get free spins t

Was pretty excited at first and played a lot, but after cashing out, the money never showed up. Sent a couple emails and got no reply, kinda frustrating honestly.

Placed my order a week ago and still nothing. Tried emailing support twice but no reply. Honestly, kinda disappointed with how slow thiswas handled.

The player from Austria requested an update on her pending withdrawal of €1,000, which had been outstanding for over two weeks despite having provided all necessary documentation and receiving confirmation of her account's verification. She sought clarity on the delay and a timeline for when the funds would be released. We asked for more details about her past withdrawals, bonus use, and communication with the casino, but she then asked to close the case. The complaint was closed in accordance with her explicit request, as no further assistance was needed.The player from Austria requested an update on her pending withdrawal of €1,000, which had been outstanding for over two weeks despite having provided all necessary documentation and receiving confirmation of her account's verification. She sought clarity on the delay and a timeline for when the funds would be released. We asked for more details about her past withdrawals, bonus use, and communication with the casino, but she then asked to close the case. The complaint was closed in accordance with her explicit request, as no further assistance was needed. Written by TomasComplaint Specialist Submitted: 18 Aug 2026 | Closed : 25 Aug 2026Automatic translation:

The player from Austria verified his identity before requesting a withdrawal and received initial confirmation. However, after submitting a bank statement, his withdrawal remained marked as "Pending" with no further updates from customer support. We asked for the missing details and follow-up, and the complaint was later marked as resolved by him. The issue was then considered closed after the payout problem was confirmed as resolved.

This Casino not payout,No Chance to become any money out. Only pay in .Scam casino

If I could give 0 stars I would. I’ve deposited over 500 pounds and won one bonus game which paid out only £11 . Never had one other win more than 7 pounds. They take and take and DO not pay you out. I finally won 30 pounds and they now request ID after taking 500 pounds. Rest assured I will be usi

De reklamerer for en gratis poker turnering Tapas food freeroll men den er ikke til og finde nogen steder total falsk reklame fra deres side🤮

I strongly felt that my bet was wrongly settled as a loss since my selection was away team over 0,5 and it ended 6-1. I contacted to the support chat and they said "I understand this may be disappointing, but the bet has been settled as a loss, and unfortunately, there is no option to dispute this o

Do not trust Mr Green with your money. They held my remaining account balance of 465.97 DKK for over four months after my account was closed, trapping me in an endless "KYC verification" loop. I provided perfect, official documentation from Lån & Spar Bank, which their customer service repeatedly ig

Ok so i've tried most of the sites out there and this has to be one of the worst! Firstly, the bonuses offered are a complete waste of time and can't be used when you try to! Secondly, every time you shut the app, you have to log in...again! There's no option to remain logged in. It seems any issues

Really disappointed with Mr Green Casino. The withdrawal process has been an absolute nightmare — delays, endless verification requests and no clear communication from the support team. What should take a couple of days has dragged on for weeks with no resolution in sight. Expected much better from