Lucky owl club— player complaints: 14 in English

Same with me I've been waiting 2 weeks for a 85 dollars, poor support chat unresponsive and unhelpful. 

honestly don't remember the name of the signup bonus i used. i met all the terms and completed playthrough then requested withdrawal back in January only to hear and see nothing for over a month. reached out to live support and emailed them. no response to emails. Live support gave me the run around multiple times. most recently tried to get me to reverse the withdrawal for an "extra bonus" which i turned down only to be told that he will "try his best to get it done soon" Disputed amount: 275₿ Casino: Lucky Owl Club Casino Case #: 4051

I was playing a couple nights ago and I was winning pretty good so I contacted support and asked what amount could I cash out at? I think my balance was around 1200, he said anytime now then he contacted me again and said he started the process for me. So I played it down to 1000 and tried cashing out it wasn’t working and I couldn’t get any response from support. The next day I tried again still couldn’t cash out but I did get someone at support he said I needed 1025 to cash out so I played and prayed and I now have a balance of 1098. I can’t cash out and I have been live chatting and emailed support and nobody answers me 🤷‍♀️ The coupon says still active and no wagering amount remaining Casino: Lucky Owl Club Casino Case #: 4171

I made a deposit and won a substantial amount and played through the entire bonus and requested a withdrawal of the maximum cash out limit and the casino support staff assisted me and was there for me throughout the entire process of deposit, playthrough, and withdrawal request. After the withdrawal requests were made the casino staff started to verify that payments would be made but the payments were never made and the casino staff started to ignore me on a daily basis while I tried to check in with them. There is also no response to the casinos e-mail. I am afraid that I may be the victim of fraud but have not confirmed this yet. The casino is 100% non-responsive at this time. If anything changes as as result of my complaint I will edit the description of the dispute and update it accordingly. Please note I did submit the requested KYC information but their verification of it never has come through after nearly a month has passed and multiple attempts at receiving help from customer service have failed. My KYC has never been denied at any casino. Disputed amount: 1399$ Casino: Lucky Owl Club Casino Case #: 4315

I have emailed them a picture of my whole debit card because that’s what they asked me to do, I have been emailing them for the past 30 something days. They have always told me just wait 24 to 48 hours, then I wait 24 to 48 hours and it’s been over 72 hours and I messaged them and then they ghost me and then I messaged him and they say sorry for the delay. They’re backed up on all the cash outs and all the verifications they have to do well this is ridiculous. I’ve been waiting over a month. Disputed amount: 400$ Casino: Lucky Owl Club Casino Case #: 4340

hey I need help please I was with lucky owl club about 4 or 5 months ago I joined and I spent about 20 or $30 a week well finally I hit for $3,300 and they have them give me the runaround for now for 4 months well over 4 months they won't pay me out they keep giving me running around and saying that they forwarded to the financial department and that it will be paid to my account and now out of nowhere I logged on last night with my VPN on and it locked my account after I mentioned in an email that I needed my payment please and it's becoming beyond stressful I mean I'm becoming homeless my mom is in the nursing home and I'm in dire need of help financially so I can help her in me I can't even pay my rent right now please give me a call or contact I'll give you the information you need for my account name

Please refer to case #4171 I have had contact with casino they have told me twice now that it has been expedited I have given them my bitcoin address twice and it has been pending for 15 days now Disputed amount: 1000$ Casino: Lucky Owl Club Casino Case #: 4314

I deposited money on the site for some credits and my first 3 deposits didn't go through but my fourth one did and all of a sudden the 3rd one worked also. I contacted the casino and they said they would be refunding one of the deposits. I used said deposit on the Lucky 200 Free Coupon (Secondary) and I won through the playthrough and racked up 250 to he able to withdraw. I requested the withdraw and sent my documents to them (twice). It's been 5 days or so and no refund no withdrawal payment. I contacted them again today and James, connected to the chat then left the chat and have not had anyone since. Disputed amount: 250₿ Casino: Lucky Owl Club Casino Case #: 4304

i too am having payment issues with them, the customer service just keeps asking me for my btc wallet address and then tells me its comming soon..........this haas been ongoing on a single withdrawl for nearly 12 months please help!

ive had am issue with luckyowlclub I have submitted a withdrawal of $85 back in September of 2025 ive made thw security deposit and went through all the verification and was told back then I would recieve my payment within 24 to 48 hours ive reached out via email with no response and I barely get any response on their live chat. when I do get someone they always tell me the same thing that theyre sorry and theyre wont be much of a delay. please help

I have the exact same problem. Many many chats with them. Texts to the owners ( per their request) and so much communication. You cannot withdraw from their site at all. They are giving many excuses and now stopped responding. I have 5000 sitting. What to do?

Hi, I recently participated in a 525% Lucky Owl Match plus 25 Lucky Chips. After the deposit of $25 a total gameplay credit in the amount of $156.25 was received. The initial deposit details are listed below.  Date and Time: 2024-09-24 20:27:03 - Transaction Amount: $ 25 - Receipt No.: 205372137922411 - Transaction Status: Approved - Transferred to Account: *** - Current Balance: $ 156.49 I completed the $5,000 (32x deposit+bonus) playthrough. A maximum cashout of 12 times the deposit applied so I made a withdrawal request of $300 09/24/2024 09:57:43 PM Payout request made Payout Transaction ID 84786   BTC wallet address was provided My balance was approximately $550 and was reduced to my pre-deposit balance of .24 cents immediately upon making the $300 payout request (this was a condition listed within the terms and conditions - any winnings beyond 12x deposit were scraped and confiscated automatically) It has been 72 hours and I have not received any response to my payout request. Any assistyance would be greatly appreciated. Thanks in advance ! Regards, Zipmeister

I have been waiting for over 2 months for lucky owl to pay me… They just ignore me now. They try to haggle over the money they owe

Sadly another Rival fraud- been waiting for a month to have account verified - have sent docs 3 times -  online support confirms receipt- but I'm never verified and cannot withdraw winnings- ugh!!