Mr Green— player complaints: 103 in English

please read this before you sign up. when i was thinking of signing up 6 months ago their reviews were better and i decided to give them a chance. they definitely cheat. i just have no way to prove it. they will let you win a few hands (online casino) but you will 200% lose it all and when you start to lose it will feel like a dream. Ive been with multiple sites but i have never see anything staged like this. if you would like to throw your money down the toilet then this is the perfect site for you. whatever you deposit, you will 200% lose it all. trust me

Signed up and deposited money, placed a bet and account became blocked and was asked to verify - had to send in ID, bank statements, pictures of my card and a photo of me holding my ID. All documents been accepted however after sending 4 photos of my holding my ID they keep sending emails saying they have not received it. Customer service are terrible and no one knows what is going on. Unable to withdraw and close my account until this is resolved. Avoid this company and stick to bet365.

I recently open Mr Green. AND I deposited £10 and won £185 it been more then 2weeks before they give me my money always asking documents and now they took £91 now I left with £94 on my account. I don't recommend any one to play at this company

These company do not honour their own welcome bonus. Lure you in with offers and do not pay them which constitutes a breach of faith. Customer service agent agreed that she should correct the situation only for her supervisor to refuse. Unpleasant people to deal with generally.There is no shortage of book makers so within a few hours Ive withdrawn my business. Avoid this place or play at your own risk. Terrible place.

I had a mr green account for several months and had no issues. Withdrew once or twice previously but on this occasion I was asked for ID documents which I sent. Initially I had an email to say my account was verified but my withdrawal was not paid and my account subsequently blocked. I was asked to send the same id photos again, selfies pictures of driving licence etc. Each time I sent them I was told to send again "on different background" which I complied with only to met with the same response. When I pointed out on live chat that it breached UKGC regulation to withold my deposit pending id verification they became rude and unhelpful. It is impossible to verify my account and withdraw my money. Official complaint email had no response after 9 weeks.

At the moment you ask a withdrawal they come with stupid requirements and makes it very difficult for you to get your money back. That was a very BAD experience and I will NEVER play at Mr.Green again!

Update update update, found my passport still waiting on my account to be unlocked!!!!!! Opened my account verified using a. Crystal clear photo of my passport,I have lost my passport so I only have a photo in my phone, I have used this on many sites as photo id, all going well deposit small amounts, won 2 amount of couple of hundred euro, until Friday I signed up for 150 spins for 10 euro won a nice bit from that got to about 4 thousand still hadn't completed the wagering requirements, long story short I ended up with 2000 euro real with drawable money, tried to withdraw this is when the problem starts, I was asked too verify sent bank statement and passport photo, no this isn't good enough now they want a photo of me holding the Id which is impossible as I have lost it, asked for deadlock letter still waiting M, I wouldn't waste your money on these scam artists, as soon as you win big its any excuses not to pay out

Ladies and Gentlemen, This is about my gambling loss of 300 euros at the casino, which I gambled away. The casino has refused to reclaim the money. So far, the casino does not have a valid licence in Germany to legally offer casino gambling in Germany. I have been addicted to gambling since 2009 and also recently attended an inpatient rehab due to my pathological gambling addiction. According to § 105, paragraph 2 of the German Civil Code, a declaration of intent is also void if it is made in a state of unconsciousness or temporary disturbance of mental activity. The nullity of a contract leads to the reversal of the transaction under enrichment law. What has been obtained must then be refunded. Gambling addiction, which is particularly present in online gambling, can also be qualified as a state of temporary mental disturbance. The gambling contracts are then void if the stakes are placed to satisfy the gambling addiction. I have also gambled with you for the satisfaction of my gambling addiction. The gambling stakes made in the state of temporary mental disturbance must then be returned. The OLG Hamm has already confirmed that the gambling contracts concluded because of the gambling addiction are invalid. I live in Hamburg and have learned that all online casinos are illegal and may not be offered in Germany without a valid licence and must be reclaimed according to court rulings. There are already several rulings by German courts where casinos have been ordered to refund the stakes to the player, as gambling without a German licence is prohibited and illegal. Since you do not have a licence in Germany, your online casino is illegal and therefore you have to refund my deposit that I made with you. I issue the following notices: 1.) If you are of the opinion and refer to the T&C that the responsibility for the use of the services on the website in accordance with the law lies solely with the player. Response: This view is wrong, I refer to the judgement of the Regional Court of Gießen. The Regional Court of Gießen sentenced the casino Bwin to repay the player the stakes, Case number: 4 O 84/20 of the Giessen Regional Court. The Regional Court of Giessen states: In the case before the Regional Court of Giessen, the court ruled that the contract on the player's participation in gambling was void from the outset and that he was entitled to the recovery of the stakes paid. The court also commented on further issues in connection with reclaiming stakes lost at the online casino. For example, the player was also entitled to a refund of the lost amounts if he himself had violated legal regulations by participating in illegal online gambling. This is because the State Treaty on Gambling is intended to protect gambling participants from "addictive, ruinous and/or fraudulent forms of gambling". Furthermore, the current tolerance on the part of the supervisory authorities until the entry into force of a new State Treaty on Gambling in mid-2021 does not change the law prohibiting online gambling. Even the fact that the company has a licence in Malta does not change anything. The contract on gambling participation was null and void, the player had thus placed his bets without legal grounds. 2.) If you are of the opinion that your licence from Curacao is valid in Germany. Response: This opinion is wrong. Once again, I refer to the judgement of the Gießen Regional Court, file number: 4 O 84/20. Even if a casino provider advertises with European licences, such as in Malta, gambling remains prohibited in Germany. Gambling is also illegal if a casino provider has received a licence in a certain federal state, but the online player makes the payment from another federal state. 3.) If you are of the opinion that your website has been adjusted after the circulation decision of the federal states in Germany of 08.09.2021 and you invoke the EU freedom to provide services and thus a refund of the gaming stakes is excluded: Response: This view is wrong. The Regional Court of Gießen stated that "any toleration of the defendant's offer by the Hessian Ministry of the Interior does not override the said prohibition law and is therefore not relevant here." On 1 July, a new State Treaty on Gambling is to come into force in Germany. Online casinos will then be allowed to apply for a licence throughout Germany for the first time. Already since October, many casinos have been de facto tolerated by the supervisory authorities. Legally, however, this regulation is controversial. In the past years, providers of online casinos had always stressed that the German gambling law violated the freedom of services in the EU. However, numerous courts have denied this. The Regional Court of Gießen also writes that the ban on online gambling in Germany "has not been annulled or declared void by decisions of the administrative courts, the Federal Constitutional Court or the ECJ". Illegal online casinos cannot plead that their own online casino offer is justified by the freedom to provide services in the European Union. This argument is now countered by no less than six decisions of the higher administrative courts as well as the landmark decisions of the Federal Administrative Court of 26.10.2017 (Ref.: 8 C 18.16 and 8 C 14.16). 3.) Criminal liability of casino without German licence: In its leading sentence decision of 27.02.2020 published at the end of June, the third criminal senate of the Federal Supreme Court (BGH) has clearly positioned itself on this (ref. 3 StR 327/19). The BGH clarifies that organising games of chance without official permission is generally punishable under section 284 of the Criminal Code - even if the event could be authorised under substantive law. The decision of the Federal Supreme Court also confirms the prohibition of online gambling established by several administrative courts. Further examples of rulings by various courts against online casino 1st judgement: The Regional Court of Freiburg im Breisgau ordered the online casino provider "Genesis Global Ltd." to repay all amounts that the plaintiff had lost in the online casino there in a judgement of 14 October 2020. The court's reference number is 14 O 122/20. After the plaintiff had lost € 27,165.00 in the online casino "vegashero.com" of one of the leading online casino providers "Genesis Global Ltd." and only afterwards learned of the illegality of the offer of this online casino, she demanded all the gambled amounts back from the online casino due to violation of a legal prohibition. In addition to the very well-known online casino "www.vegashero.com", the online casino provider "Genesis Global Ltd." also operates the online casino sites casinojoy.com, sloty.com, casoola.com, genesiscasino.com, spinit.com, and many more. 2nd Judgment: The court's file number is: 2 O 616/20). As the Regional Court of Meiningen has decided, Rabbit Entertainment Ltd. must pay back the lost stake in full. The court found that the offer to gamble in the online casino via the German-language website was directed in particular at customers in Germany. The plaintiff had also participated in online gambling from his residence in Germany. This was decided by the Regional Court of Meiningen in a judgment dated 03.02.2021 (Ref.: 2 O 616/20). 3rd judgement: Another judgement on the repayment of gambling stakes was issued from Berlin, the judgement was also confirmed in the second instance by the Higher Regional Court of Berlin. This is the judgement against the casino Mr. Green, which was ordered to repay the gaming stakes. In its judgement of 06.10.2020, the Berlin Court of Appeal confirmed the first-instance decision of the Berlin Regional Court and ordered the online casino Mr. Green to cease online gambling due to its lack of a German licence. The judges ruled that there is also no tolerance for organising online gambling without a licence. According to the Court of Appeal, this is not changed by the fact that a reform of the State Treaty on Gambling is planned for this year. Nor can it be concluded from the reform that the ban on online gambling currently in force in Germany (§ 4 para. 4 of the State Treaty on Gambling) violates European law. Tolerating online casino offers WITHOUT a licence is already ruled out for reasons of the rule of law. "The Regional Court correctly assumed and very carefully substantiated (LGU 10-14) that and why the provisions of § 4 para. 1, 4 and § 5 para. 5 GlüStV at issue here do not restrict the free movement of services regulated in Article 56 TFEU in a manner that is contrary to EU law. This is in line with the unanimous case law of the highest and higher courts, which has extended to the present [...]. The appeal challenges this in vain." (KG Berlin judgement of 06.10.2020) Illegality in the absence of authorisation: The ruling makes it clear that operating an online casino without a licence from a supervisory authority is illegal in Germany. Other courts previously ruled the same way (OLG Koblenz, OVG Berlin-Brandenburg, OVG, Saxony-Anhalt and Schleswig-Holstein). The Berlin court states: The Kammergericht Berlin has thus clarified that offering online casino games without the permission of the German supervisory authorities is illegal. The Koblenz Higher Regional Court and several Higher Administrative Courts had also recently ruled in the same way. The online casinos cannot refer to the possession of a licence from another EU member state and are thus illegal. The Kammergericht clearly rejected the argument of the freedom to provide services within the European Union, which is repeatedly put forward by online casinos, and thus followed the legal opinion of the OLG Koblenz and numerous higher administrative courts. The Kammergericht also made it equally clear that the change in the law due in 2021 will have no influence on the current legal situation: "The envisaged reform of the State Treaty on Gambling with a planned licensing procedure for (inter alia) online casino games and online poker in the draft State Treaty on Gambling 2021 does not lead to any other view (likewise VG Schleswig, decision of 30.06.2020 - 12 B 27/20 - juris-Rn. 52-54). In particular, it cannot be deduced from this - contrary to the appeal - that the previous legal situation - contrary to the entire unanimous case law cited above (B II) - is for instance contrary to Union law, let alone that this is the view of the current draft treaty law." (KG Berlin Urt. v. 06.10.2020) Judgments of courts on the legality of Union law: The most recent rulings on the legality of the online gambling ban in Germany were: OVG NRW, decision of 30 March 2020 - 13 B 1696/19 -. OVG Lower Saxony, ruling of 28 February 2019 - 11 LC 242/16 -, juris, para. 52 et seq. OVG Schleswig-Holstein, decision of 3 July 2019 - 4 MB 14/19 -, juris, marginal no. 16 OVG Saxony-Anhalt, decision of 9 July 2019 - 3 L 79/16 -, juris, marginal no. 51 f. VGH Baden-Württemberg, decision of 11 July 2019 - 6 S 2759/18 -. OVG Berlin-Brandenburg, decision of 20 August 2019 - OVG 1 N 46.18 -. For this reason, the casino must refund my gaming stakes. I request the casino to refund my deposit of 192.20 euros to my account If I do not receive payment from the casino, I will take the following steps against the casino: Involvement of a lawyer who will file a lawsuit with the court, which will then order the casini to reimburse me for the gaming stakes. This involves higher costs for the casino. Report to the responsible regulatory authority Notification to the Regional Council in Germany, Department of Gambling Supervision Involvement of the press / media Yours sincerely

So I tried my hand in online gambling, because casino's are still closed.First few withdrawels and deposits no problem. But when i won 1000% of my orignal deposit, they wanted documentations. After sending them more private information, they still closed my account and gave me back my deposit.If you are going to close my account and scam me out of my money, don't ask for more private info. Just tell me you don't want to pay me and can get away with it because you are based in another country. At least that way I won't have a bad aftertaste in my mouth knowing these scammer got all my private info...And no, costumer service does not help me even after dozens of e-mails.My advice guys, is to wait for proffesional casino's to open again in your area. But Mr. Green is not an option for a fun time. Great option if you have a fetish for being scammed.

If I could give these a zero then I would. Please don’t waste your money. They will refuse to give you your winnings after making you pay to withdraw and then lie to you afterwards about the status of it. They seriously don’t know what they are doing and the customer service advisors will happily disconnect if you try and resolve problems. I was told that my withdrawal had been processed from one advisor and then 5 minutes later told by a different one that I needed to send in My bank statement ! Even thought my account is fully verified. AVOID AVOID AVOID

They never paid me me my welcome lile I received with all of the other bookies. Further the minimum withdrawal is 30 euro and they only allow you to withdraw in round euro amounts. Avoid at all costs

I have been owed over £2000 now for two weeks every day they ask for something elseBank statementUtility billPassportBank card Bank statement The list is endless you will not get your money do not use these please

Absolutely disgraceful site with old funds with every single trick in the book do not and I repeat do not use want every single piece of Id known to mankind .

Dear MrGreen, I found your casino online and liked the welcome package, so I went to the site and signed up (using all of my legitmate information, including the country I live in and home address). Generally if a country is blocked they will not allow you to register at all. Once I registered I played the deposit. I then proceeded to make several deposits. After the second deposit I contacted live support regarding a question on the free spins and I was still not informed that I was playing from a restricted country. I read on another forum that the Dutch/Netherlands is restricted on all casino's. I thought it must be a mistake, so I contacted their live support and was informed that the Netherlands was not restricted. I was shocked that they had not only allowed me to registered, but also allowed me to make 10 deposits. I have never had a casino be so purposely deceptive. They allowed me to make 10 deposits totally approximately 1100 euro. This is not a huge amount, but the fact is that had I won, they would have not paid, yet they willingly and, in my opinion, [EDIT] allowed me to continue to deposit. There is a paragraph hidden in the T&C's but it is not predominant and when a casino allows you to not only register but also deposit AND you are in contact with support and they still are deceptive in not stating that all deposits would be void, that is [EDIT] in my opinion and very shady. Thank you for your help in this matter. In Addition this is the information we got from the KSA: Priority criteriaThe range of illegal online games of chance is enormous. The Gaming Authority mainly focuses on providers that target the Dutch consumer (the so-called prioritization criteria). This is the case (among other things) if they: use the Dutch language; use a website with the extension .nl; make use of means of payment that are exclusively or largely used by Dutch citizens (for example iDEAL); advertising television, radio or printed media aimed at Dutch consumers; using domain names containing typically Dutch terms in combination with games of chance designations (such as 'clog bingo', 'fun poker' or 'red-white-blue casino'); use other Dutch features (for example pictures of windmills or clogs); Do not apply geo-blocking. Please note we are in short contact with the KSA and authorities. Legal actions will be taken against Mr Green Limited Please note that if we do not get a proper solution, we will continue through court with our attorney from

PLEASE AVOID !! PLEASE AVOID !! I gambled with Mr Green for a while nearly a year. The returns were never fantastic but I convinced myself ( as we all do ) that my luck would have to change.In 1 session I spent £1500 with absolutely no win bigger than £100.This return is appalling !! I understand completely that I’m the fool in this but I urge others to think twice before spending their hard earned cash with this site.To add insult to injury and after many months of only spending what I can afford; they, without notice place limits and restrictions on my account !! Whilst also asking me to provide proof of funds. I’m by no means rich but as a business man I’m more than able capable of budgeting my own money.After seeking advice and checking statistics i’m confident that after spending £1900 over just 2 periods of gambling I should of definitely seen a better return than £100 !! I will in due course be requesting my game play history to include in my complaint to the gambling commission.In the meantime I’ve shut my account down and I suggest you guys do the same.

Mr Green is a flashy and attractive casino site that draws you in. I won significantly less than I would expect off the slots and realised this was a bottomless pit I wouldn't waste any more money on.I was disgusted that Mr Green charges you just to withdraw your OWN money. No other site I use does such a thing. I would recommend sticking to PokerStars at least they don't try this underhand tactic.

Don't put your money in this bookmaker.Frequent account locks, excess information that is not known what they will do with it

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Worst casino ever were i was playing, 100£ deposit not a single win more than 10£. Stay away from this sh..