Mr Green— player complaints: 103 in English

103 Complaints

3▼ Last 30 days · was 9

1 Unresolved

13.491801298299d Last complaint

28.0 Risk index

36% Resolved · of 14 with a known status

43% Withheld payouts among those

€5,650 · £277 Disputed sums

Mr Green: 103 complaints filed in English across 5 platforms, 1 still open, disputed sums €5,650 · £277. Most of them are about other (25%). Risk index 28.0. Texts below are the players' own words, as published on the source site; last complaint 2026-09-28.

Mr Green in NeBlask: demand, licences, Trust Score →

What players complain about

Other 25% 26

Withheld payouts 24% 25

Verification 15% 15

Bonus terms 13% 13

Account blocks 13% 13

Game fairness 10% 10

Licence 1% 1

Status unknown 89 Resolved 5 Rejected 5 Closed, no outcome 3 Unresolved 1

Sources

Trustpilot 88 CasinoReviews 11 Casino Guru 2 AskGamblers 1 Casinomeister 1

Complaints by month

Questions and answers

How many complaints are there about Mr Green?

The English-language record holds 103 complaints from 5 platforms, 1 of them without a resolution; 89 carry no status from the platform. The latest one is dated 2026-09-28.

Does Mr Green resolve complaints?

Of 14 complaints where the platform recorded a status, 36% were resolved, 7% remain open and 36% were rejected as groundless, 21% were closed without an outcome. Withheld payouts account for 43% of them.

What do players complain about?

Mostly other — 25% of cases, then withheld payouts (24%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 103 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 28.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 103

29.05.2026 Trustpilot Other

My personal experience with Mr. Green was very negative. I do not recommend this casino

26.05.2026 Trustpilot Verification

Please do not waste your time with this so called company, Mickey Mouse could do a better job. You are best to stick to

Please do not waste your time with this so called company, Mickey Mouse could do a better job. You are best to stick to the main companies! Not sure why they want so much information and will be looking into it. I sent in a passport and bank statement which is far too much already, I am someone who

20.05.2026 Trustpilot Game fairness

Very bad!!!!but very bad bro!avoid!!scammers!you louse money from the first day to last day!rubbish casino!

20.05.2026 Trustpilot Withheld payouts

Back again after leaving another bad review 2+weeks ago… I am now having another issue with a withdrawal that’s been pen

Back again after leaving another bad review 2+weeks ago… I am now having another issue with a withdrawal that’s been pending 3 days now I contacted customer support yesterday where I was told that my withdrawal would be “expedited for process” after not being processed since yesterday I decided to c

18.05.2026 Trustpilot Game fairness

If I could give 0 I would as anit even worth the 1 star rating! The site is shocking I’ve lost over £6,000 on this site!

If I could give 0 I would as anit even worth the 1 star rating! The site is shocking I’ve lost over £6,000 on this site!!! Stay away!!!

12.05.2026 Trustpilot Verification

Scammed me out of 7.5K some years ago asking for documents 3 times and still tried my patients, how has this company not

Scammed me out of 7.5K some years ago asking for documents 3 times and still tried my patients, how has this company not been shut down by the gaming commission? Don't go here. You will not get ur winnings if you win big.

04.05.2026 Trustpilot Other

Absolutely terrible customer service and poor management of responsible gaming allowing life long excluded players to ma

Absolutely terrible customer service and poor management of responsible gaming allowing life long excluded players to make multiple deposits and asks to wait up to 10 days for a reply but it never happens

23.04.2026 Trustpilot Withheld payouts

I have a negative experiences with payment, delayed withdrawals, more than 5 days not paying my withdrawal and problems

I have a negative experiences with payment, delayed withdrawals, more than 5 days not paying my withdrawal and problems with the app.Very bad support takes a long time to reply after chatting with a bot and replying mail take 3 to 5 days, I closed my account and still they don't pay until now.-To b

10.10.2024 Trustpilot Bonus terms

I won €1800 sent me an email saying

I won €1800 sent me an email saying Looks like you've tried to wager more than the maximum amount allowed when playing with Bonus funds. We'd like to remind you that this is not allowed as stated in Section 7.9 of our Terms and ConditionsThen took the €1800 back absolute scammers

24.08.2024 Trustpilot Withheld payouts

Big liars

This is the wrong place to win! They will make u regret it waiting for your withdrawal, keep promising it will be accepted directly, but when they say directly they mean 4 days, since i won Thursday and according to the 4th employee in their support chat, they do not view it during the weekend. So 4 days (if they accept it on Monday) and then 1-2 days from the bank, since they do not use Swish! Congratulations, worst betting experience by far in Sweden the past 10 years!

20.06.2024 Trustpilot Account blocks

Plane and simple theft

Plane and simple theft , If i could report this to a larger body I would and if I find a larger violation of casino rights organisation I will . I jumped through all hoops requested for a refund and they hve officially blanked me now . Agree to refund request statements then ....nothing. They have robbed me of money , I JOINED , DEPOSITED AND ON MY FIRST TRY AT A SPIN GOT KICKED AND BLOCKED. BE AWARE VERY AWARE OF THIS FRAUDULANT ACTION.

19.05.2024 Trustpilot Other

Spammed with emails despite not having ever been on their website?

Never used their services and now receiving emails saying I have an account with them

13.05.2024 Trustpilot Other

good site but but charge 1% with £1…

good site but but charge 1% with £1 minimum to withdraw. I won £1000 on a slot and was charged £10 to withdraw which is crazy.

04.05.2024 Trustpilot Account blocks

Shocking site the worst online casino…

Shocking site the worst online casino in the UK by far ,,They take your money allow some spins then Block you ,Avoid at all cost

01.04.2024 Trustpilot Other

Avoid at all costs!!

If there was a zero star option they would get it. Absolutely useless shower of gangsters. Anyone looking to enjoy a bet, do yourself a favour and avoid this lot.

23.01.2024 Trustpilot Other

the newest wthe newest way to get scammed and angry in the first 10 mints stay away dangeray to get scammed and angry…

the newest way to get scammed and angry in the first 10 mints stay away danger

18.12.2023 Trustpilot Verification

SCAM … please avoid

SCAM … please avoid. They request documents and after sending over 10 documents they have my account blocked and a owing me 310 euros.

14.09.2023 Trustpilot Withheld payouts

Good Roulette tables

It's one of the better casinos. They have a great variety of slots and tables. Customer service more often than not is slow and sometimes I had to wait for withdrawals days. When you get hold of a support agent, they are usually kind and understanding but that doesn't make the experience much better if you just want a withdrawal. Deposits work fast, though :) in genereal I think they have a good win rate and I recommend betting at there Roulette tables, they seem to be generous and giving.

26.07.2023 Trustpilot Withheld payouts

They are a scam site

They are a scam site. They take your money and then have nothing but problems trying to so a withdrawal. I swear they know more about me than my kids and still I can't get my money. They send you the same message cut and pasted and do not read or cannot read what you have sent to them. They go on and on till you get so frustrated amd want tou to walk away.This site is a scam!!!! Do not play here find another site

17.05.2023 Trustpilot Withheld payouts

BEWARE OF THIS SITE

BEWARE OF THIS SITECan't take my money out, 1500 kr, they are asking for so many bank details before they will pay, no problem putting money on though,

21–40 of 103

How the risk index is calculated and how complaints are labelled — the method behind this section.