Magical Spin— player complaints: 25 in English

I am writing here because I do not know what else to do. Magical Spin Casino has denied me the €5,000 that I won. Their justification is that I submitted my name incorrectly when I signed up. Here is where it gets crazy. My full name is [EDIT]. I submitted my name as [EDIT]. On my identity card it says my family name is [EDIT]. Here in Portugal it is normal to write my name as just Santos. So much so that on my bank card my name is written as [EDIT]. In my opinion it is clear that Magical Spin is acting in bad faith by using this as a reason to not pay me. My name is Livia Santos just as it is also [EDIT]. I can send you my ID document and bank card that prove this if necessary. To be transparent I should also say that I made this complaint also at Askgamblers and the ruling did not go my way. I was completely confused why to be honest. Here is a link to the complaint askgamblers.com/casino-complaints/magical-spin-casino-giving-me-hard-time-with-verification-and-eur5-000-payment . I am happy to send you any documents you need to prove that my name is Livia Santos. Thank you for reading this. I hope that you are able to help. Regards

Hi,magical spin close my account with an amount 650€,they told me that they closed my account because there are other persons who have opened accounts from the same ip adress,my neighbore recomended me this casino magical spin,we use the same wifi,i pay the internet conection with them...i play always from my home,never think that there it s a problem if i have the same internet conection with them.

Hi There, I played at Magical Spin casino last month. Deposited in total something like 250 euro and won something like 8500 euro. When the verification progress started the problems began. I used my name on the site and on my ID my christian name is stated. Also i used a different e mail addres to register and make the deposit using skrill. These 2 things where used by magical spin to close my account and pay out only my deposited money. I am frustrated about this because i play for 10 years online casino. Never withdraw an amount like this and the first time I do the casino is closing account and took the 8250 euro away. In 10 years of gambling i never experienced problems with a mismatch between name and christian name and between a mismatch between the primary email on skrill and the email i used at the casino. I do believe magical spin is using there terms against their players and they where never willing to pay me, because they will find always something to do that. What do you think about this situation ? Thank you in advance, XX2018 PS: I also send the mail which i received fro them: Thank you for sending your documentation. After reviewing the documents you sent, please take note of the following warning of our risk / verification department : The account number: [EDIT] has been flagged for a name mismatch. The withdrawal has been placed on stop payment and the account will be closed. The player’s deposits will be refunded to the depositing method. After a thorough review of the account, I have concluded the below: · Risk review of the account has determined the name and email addresses between the casino and Skrill account do not correspond with the details on the player’s documents. · In this case a name mismatch was triggered and the all provided documents details did not match the account holder. · It appears that upon a thorough review by the risk department, the account is in violation of the Casino's Terms and Conditions.

Hi the pogg, first i like to say thanks for your giving me this opportunity, to have you look into my complaint and have your help.... I have played at magicalspins for some time now and i have won some times, but always cancelled my payout requests before they was processed, and i have provided them with all my documents already, and also recived mail confirming my account at the casino is verified by their financial department..... I won a nice amount "finally" and requested payout 1/5-2018 at 2.28 pm, and considered it a formality now my account was verified and i always made very sure to play within casinos T

Something very interesting has happened to me in this casino. Unfortunately it is connected with the confiscation of my money. I had a welcome bonus here, I completed my wagering in the end of last year and had a very longtime withdrawal process. In order to make a withdrawal i had to make some minimal deposits in my account which i did after which i finally got 500 EUR in my account out, now i am expecting another 500 EUR. After this I was supposed to have 1 325 EUR in my account, the rest of my win. Today, though, when I logged in my account i found my balance at 0.05 EUR. I thought that this was some kind of mistake and asked chat about this, they gave me the email to get info on this. The casino wrote that a few days ago i was playing in the casino and i can check my betting history. So, i did, turns out there were bets made in my account in Medusa II. Obviously, i did not make any bets and noone used my computer for this. It doesn't even make sense. I am sure the casino has set this up not to pay my win.