Magical Spin - is using terms and conditions against their customers
Hi There,
I played at Magical Spin casino last month. Deposited in total something like 250 euro and won something like 8500 euro. When the verification progress started the problems began.
I used my name on the site and on my ID my christian name is stated. Also i used a different e mail addres to register and make the deposit using skrill.
These 2 things where used by magical spin to close my account and pay out only my deposited money.
I am frustrated about this because i play for 10 years online casino. Never withdraw an amount like this and the first time I do the casino is closing account and took the 8250 euro away.
In 10 years of gambling i never experienced problems with a mismatch between name and christian name and between a mismatch between the primary email on skrill and the email i used at the casino.
I do believe magical spin is using there terms against their players and they where never willing to pay me, because they will find always something to do that.
What do you think about this situation ?
Thank you in advance,
XX2018
PS: I also send the mail which i received fro them:
Thank you for sending your documentation.
After reviewing the documents you sent, please take note of the following warning of our risk / verification department :
The account number: [EDIT] has been flagged for a name mismatch. The withdrawal has been placed on stop payment and the account will be closed. The player’s deposits will be refunded to the depositing method.
After a thorough review of the account, I have concluded the below:
· Risk review of the account has determined the name and email addresses between the casino and Skrill account do not correspond with the details on the player’s documents.
· In this case a name mismatch was triggered and the all provided documents details did not match the account holder.
· It appears that upon a thorough review by the risk department, the account is in violation of the Casino's Terms and Conditions.
