Magical Spin — player complaint #65847, 2018-05-07: withheld payouts

Hi the pogg, first i like to say thanks for your giving me this opportunity, to have you look into my complaint and have your help.... I have played at magicalspins for some time now and i have won some times, but always cancelled my payout requests before they was processed, and i have provided them with all my documents already, and also recived mail confirming my account at the casino is verified by their financial department..... I won a nice amount "finally" and requested payout 1/5-2018 at 2.28 pm, and considered it a formality now my account was verified and i always made very sure to play within casinos T