InterCasino— player complaints: 23 in English

The player from Comoros experienced a delayed withdrawal request submitted on May 3, which was not processed after two months. Despite contacting support, he continued to receive vague responses regarding the review time. The issue was resolved after communication with the Complaints Team, who engaged with the player to understand the situation and verify account details. The complaint was marked as resolved following the player's confirmation. The Complaints Team remained available for further assistance if needed.

They sell contact info to scammers.My contact info is always salted, so i know who sold the info. Getting repeated scam attempts from 'Support Department of Blockchain' using the contact details I provided to Intercasino only.

B*stard! this scam website they stole my $600 and blocked my account !

I joined this site and deposited numerous times using paysafe on 9/7/19 I didnt have no funds in account so I deposited using my mums with her permission. I won just over £7000 and withdraw £6500 and carried on playing the remaining funds of £500, I received an email asking for all of my identification and a photo of the bankcard I deposited from I sent all of my documents and explained that I'd used my mums card so they replied saying that it was ok but needed to send all of my mums identification I sent address letter bankcard and uk citizens card, the next day received an email from them saying they wouldnt accept the I'd card as it had no valid from or expiry date I asked if I could send my mums birth certificate and marriage certificate they said they dont accept them either they advised me to get my mum a passport or driving licence or uk identification card, I explained that I would get my mum to send for a driving licence but this will take possibly a week and they replied that's fine. On 15/7/19 they sent another email asking for my birth certificate or my mums photo identification. I sent photo of my birth certificate. I tried today to log on my account and it said your account is blocked please contact customer service, I went on chat and asked what was going on with my account and withdrawal they informed me that under 4.1 terms and conditions 3rd party deposit wasnt allowed and they would refund my deposits in due course.when I explained that I have been processing this situation for 8days and that I had informed them over a week ago of me depositing by my mums card that it was ok aslong as I provided my mums identity,her reply was I'm not able to talk anymore on the decision please wait for an email, I said I was mistreat and led on for 8days that I will be taking this further she said to do what ever i thought was necessary i also asked if they were regulated by the uk gambling commission her reply was yes we are. I said i would be contacting the uk gambling commission. I called the uk gambling commission who advised me that although it is situated within there terms and conditions they should have informed me it wasnt allowed on the 9/7/19 not 8days later and shouldnt have requested identification numerous identification and leave it so long they also advised me to contact IBAS and raise a complaint, I have raised a complaint and sent all evidence I have such as emails and photos from phone between myself and the casino. I have been mistreated so badly I'm really upset and want my winnings I won.

An absolute joke of a company ,Not even in uk it's in Malta no management,treat real poorly, even contact number isnt real

Really bad support team. I didin`t receive the bonus they promised. And when I asked for it they just banned my account without any explain. I send emails but didint any respons from this casino.

What a shot casino ..after whitdraw 1900£ doesn’t give u any win TILL u losing back all money took 1 months doesn’t get any win Fock you

I suffer from a compulsive gambling addiction. I have excluded myself from different sites during the years but did not know which sites belonged to which groups. To keep it short, I requested that a full self exclusion period, which was placed upon Dumarca Gaming Limited account (vera&john) on 08/09/17. However, I was allowed to sign up using the exact same details and play on Dumarca Gaming Limited and make deposits on www.intercasino.co.uk (same group and license), whilst being excluded. After checking all the transactions made to Dumarca Gaming Limited, I found that I had been allowed to make deposits totalling £165, despite having a self exclusion ban placed on the account. As a 'responsible gaming provider' - that has a duty to help prevent compulsive usage - I am very disappointed that Dumarca Gaming Limited have failed to enforce their self exclusion policy/ responsible gambling policy, which resulted in financial losses and made my situation worse. I contacted intercasino and asked why I had been allowed to deposit if when self excluded. Their reply was: 'After reviewing your case we would like to firstly send you a screenshot of the initial step of the registration page, showing both the Terms & Conditions box and Self-Exclusion box that are to be ticked, in order to proceed any further. Note that the Self-Exclusion box displays a link, which allows any new potential users to verify which sites currently operate under the Dumarca Gaming Ltd network. By ticking both boxes, we consider that you have read and agreed with our Terms & Conditions which you have breached by register a new account while holding another closed for self-exclusion: 2.2 - User must submit the correct information during registration 2.22 - Users that hold an account that has been blocked or Self-excluded are not permitted to register a new account. Also, by ticking the other box relating to Self-Exclusion, you also confirmed you did not hold any other account closed for self-exclusion where in fact, you confirmed in the initial correspondence you were aware you did hold such an account. I can confirm that the other account you held was closed for self-exclusion accordingly and our system would not have allowed a new registration, provided you had used correct & accurate information; instead, the details indicate you opted to amend the city to display the shire county. Please note that our Terms & Conditions also state the below: 2.10 - Should Dumarca have grounds to believe that one or more accounts have been opened with the intention to defraud the company, Dumarca reserves the right to cancel any transaction/s related to such attempted/fraudulent conduct, confiscate any remaining balance/s and suspend any or all accounts.' Firstly I did not see a ticking box and if there was one it was probably hidden or too small. Had I seen it I would have ticked it. Secondly, I entered all the correct details. I mistakenly typed Essex under city instead of Braintree, which is still the same place, the county where I live. I could understand if I had used different details, but ALL my details were exactly the same: full name, email, full address,date of birth and phone number. Dumarca Gaming Limited failed to protect me as a vulnerable player. I believe that Dumarca Gaming Limited are showing complete disregard to their self-exclusion responsibilities and therefore I require all net deposits for the amount of £165 (made post my original self exclusion request.), be refunded back to the same card that was already registered on the accounts, as I shouldn't have been allowed to play at all. I hope that you could help with this matter as I do not think that it's fair for them to allow players (especially players with a gambling problem), to deposit monies while excluded. Many thanks, [EDIT]

Avoid this casino at all cost, got 20 free spins on sign up manager to win £8 had to wager £354 I completed the wager and won £700 witch was withdrawable, because I entered the incorrect name when joined and date of birth by mistake I sent in the proper ID and all the documents and there still refus

Really bad experience playing slots on here. Down ALOT and will not be playing with them again. Cut your losses and leave them !

The site is ok. The slots are decent. When comes to play on them, stakes of £2 its ok but after that stakes higher the chances to get anything is almost none and on £2 stakes you will get something of your money and after if you keep playing even lower bets you will end up to zero. They ask for id

Dodgy casino !!!They send misleading information. After I signed up - the next day I get an email about the first deposit bonus of 100% and 100 Free spins. I made a deposit but never got the bonus credit or free spins. I asked the customer support for a reason and they said that my country didnt qua

hi I need some help regarding this casino. I had deposited funds absolutely no bother and had actually won x amount I can't remember exactly but withdrew at 1st £6000 pound I was told via chat that I could only actually with draw £5000 so I cancelled previous withdrawal and then withdrew the £5000 pound under there advice I sent all relevant i.d and was told my account was verified. The 48 hours had past which my withdrawal should of been dealt with in and I still didn't receive anything to then be told my account is under review I then received an email to tell me that I has breached conditions that I had an another account with a different company within there group of casinos and I had self excluded myself. I would like to point out that this isn't the case they told me that this account was in a different surname and wanted me to confirm my surname even though I had sent in i.d in my surname. So basically they are saying I had opened an account with a different company with a different surname but my card with my correct surname had been used. no I.d had been sent into this said company and it certainly wasn't me so to me somebody has used my card on a site that I have no idea about so to me this is something I need to take up with my bank but they have also pointed out that this isn't a recent account or anything. I have sent them additional documents including birth certificate that I have had the same surname for 31 years. To be honest I don't know why they would think I would set up an account in a surname that I don't have (I don't know what the surname is) because if I won money or needed to verify an account this would not be possible if it isn't my name. I feel like they are just trying to look for a way not to pay. They even put a post on there home page biggest wins of the day and put on how much I won and congratulated me but now I feel like I won't even see this money

So I set up an account at InterCasino. Used all my correct details, however there was a typo in my date of birth. I deposited 200 pounds and turned it into 600, lost 100 so withdrew 500. Was asked to send all my documents off to prove it was me, sent all off and then had been told they are investigating me as I had an account before. They let me set a new account up, used my same mobile number, address, postcode and now I have been told they may take all my winnings and will not refund me back the 200 pounds deposit I made !!! It's an absolute joke! I was planning on taking my little Boy away with the money I won and to be told not only will my winnings be taken but they will not refund my deposit back !! Really really not happy. They were happy to let me deposit, the money has come out of my bank account! If they new I had an account already which I didn't even realise then why the hell did they take my money in the first place! I won that 500 fairly, and if they take that and don't even give me my deposit back I'll go crazy! It's an absolute joke

Hi I signed up with this casino accepting the bonus £250 with £250 match, I won over £1800 not using my bonus and I couldn't withdraw! Which it states on the website! I went on to lose the lot, but must have played well over the wagering when it started! I feel conned and just want my initial deposit back! Very misleading and glitches all over the site! I'm done with all these sites as they are conning people! Take money in a second and hassle when u win! It's a joke!

I got this message from Intercasino. Can you ask them to give me the money back? Dear [EDIT], I am contacting you from the InterCasino Support Team regarding your account and withdrawal. Upon further investigation of the documents received, our Accounts team have closed your account and winnings were confiscated. Your deposit has been refunded due to breach of terms and conditions: User must submit the correct information during registration and should correctly state his name, address, contact email or personal telephone number. User also agrees to update his information should there be any changes to the registration data. User must give valid identification, address and contact email. Your account cannot be re-opened. Thank you for your understanding. Please feel free to contact us should there be anything we can assist you with. Our contact details can be found at the following link https://www.intercasino.com/en/support

Intercasino asked me for an alternative ID like a driving licence, but I don't have one. I've already sent them my passport and a photo of me holding my passport, can you ask them to pay me?

Intercasino login; [EDIT] (please obscure the above information before publication). On the 16th December Intercasino sent me a reload bonus offer, 100% up to £300 with a £15,000 wagering requirement. At the time of deposit, the terms and conditions are shown on the deposit page which stated the maximum bet was 20% of the bonus amount. I have a screenshot of this and have/can provide it to thepogg. I flat bet on slots, my bets were under the 20% max bet and once the wagering requirements had been fulfilled the balance of my account was £17,400.08. I submitted a withdrawal request on 16th December and was asked for documents the next day which I submitted. Intercasino acknowledged receipt on the same day but also informed me my "case" was under review. On December the 18th Intercasino informed me that they had confiscated my winning citing that I was in breach of their terms and conditions by betting over £6.25 per spin. I immediately refuted this and sent them a screenshot of the promotional terms that appeared on the deposit page. Since there was no response, on December 19th I sent Intercasino a further email to confirm whether or not my case was still open, again pointing out the terms and conditions that were shown on the deposit page (and again sending a screenshot). Intercasino continue to be unresponsive. It is my belief that Intercasino were updating their terms on the 16th of December, as I have a screenshot of their General Terms from the 15th December which do not show the £6.25 max bet rule. In addition, the bonus history section in my account now shows a £6.25 max bet for the promotion in question. However at the time of the deposit the terms were definitely shown as anything below 20% of the bonus amount.

I try to cash out almost €3,000 at Intercasino. They email me and said they need verification before they can send my money. They tell me they need a scan of the front and back of my ID and a bank statement. I give them both. Then a day later they send me this. "Dear [EDIT], Account number: [EDIT] Username: [EDIT] Hello and thank you for contacting Ecash Direct. Please be advised that your account has been fully verified. Your withdrawals requested by Neteller, will be sent today. You shall receive the funds by end of business day today. We appreciate your patience on this matter and apologies for any inconvenience caused." I wait for my money but it never come. The next day I get an email from Intercasino. They tell me they are not going to pay me because I am not verified. They say they will only pay if I send them ANOTHER copy of my ID, this time while I am holding it in front of me. They also say they want a public notary to verify I am me. This sounded completely absurd but I held my ID and took a picture in front of myself and sent it to them anyway. I told them a public notary isn't free and there is no chance they really need it to actually verify me. This is clearly only to make cash out a hassle for their customer. They are going to cost me money only to cash out? I want to know how I can do everything they ask and they agree I do everything they ask and say they will pay me and I am verify, then before payment they change their mind. Every time I do everything they ask they only play a game with me and say, "Sorry, we want more..." eventually this must stop and I am sure they will not admit they do it on purpose to delay cash outs and make it very difficult to take money but there is no argue that it works in the casino favor to hold money for as long as possible and the motive for them to do this is there. It took me less than 5 minutes to deposit money on their site and I needed no verification at all... to get paid money I win fair they delay and delay and I do everything they ask and after they ask for more. Completely absurd! I hope this is a warning to anyone thinking about playing there in the future and I know I will never play there again!

Hi, I have a dispute with an Intercasino; we have reached a point where we acknowledged our different views on the situation and are ready to proceed to independent mediation. My email there is [EDIT]. Briefing of the situation is this - I took part in their "St Patrick's Table games promotion". The particular one in question was advertised as a Table games bonus (I prefer slots but oh well). The terms of the specific promotion stated that the rollover is 40 times bonus, in addition to the general terms and conditions, and that slots are banned from gameplay. Yet general terms state that "slots count as 100% and blackjack counts as 10%". Furthermore, games listed in promotion-specific terms as mandatory were some games that have a minimum bet of 25, whereas the terms usually forbid bets of that size for the size of the bonus which we had here. Seeing as several of those things contradict each other (ie the promotion specific and general promotion terms are at odds with each other), I figured that the nature of a table games promo would be such that the rollover is 40x bonus, not 400x bonus (or 200x bonus if roulette was played) on table games, especially since slots are banned; and if a game is listed as to be played, then they want me to play it regardless of the bet limits. However, I like being careful so as not to break any terms. So I did the most natural thing - before playing, I spoke to chat to verify the discrepancies and see their final verdict, just in case. And I got it confirmed that I can play those games with min bet of 25, and that the rollover is 40 times the bonus (or rather, 20times deposit plus bonus). The issue I have with Intercasino is them not honoring that now and claiming that no, it was supposed to be 400x bonus. And I certainly would NOT have taken a "table games promotion" had I thought or was told that the rollover will be a humongous 400 times bonus, and I don't think it's fair changing it now on me, after I had played. I noticed the issue after having played it through 40 times, when they refused to clear the bonus for me. Final review of theirs took part on the 24th of March (it was resent to managers), which I was told about on 22nd. I have, of course, held off all gameplay until we have the discussion resolved first; and in the meantime they not only did not respect what we agreed upon, but have zeroed my balance (about 700 euros) due to the promo expiring instead of clearing it. One thing I've learned during my education are negotiation strategies - a common one is for their side to get a new person every time we continue the conversation. It's what's been happening to me. Various personnel would answer with things that aren't the issue, forcing me to start from ground zero every time, despite me pointing that out and telling me it'd be much better if I could talk to the same person along the way. I am privy to that and did not appreciate it, although it is a legitimate tool at their disposal. That being said, I hope you get a better treatment and can verify all that I have told you in this email to be true and can reach a fair conclusion - one that is both within the spirit of a table games promotion, as well as within what I was told by their customer support before playing. I know they think otherwise, but I do believe the case to be quite clear in my favour due to those two things. Like I told them, I don't know what more I could have possibly done. I will gladly forward the conversations I had with their customer support if necessary, as I tried to keep this brief; they match what I have told you here 100%. I have them only in text form as forwarded Intercasino support; I can also screenshot the emails in which Intercasino sent them to me when I requested them. Sincerely, [EDIT] P.S. Hi, I thought of two more tidbits to add. One, in their internal correspondence they have acknowledged the info I was given (meaning, "player was told the rollover is 40x bonus, player is not happy about us now increasing it"). I know that because when their support was forwarding the information to their management I asked for a CC of the email. Two, at one point they offered me to reset everything back to the starting point, with the bonus untouched. Having invested a lot of thought into the whole case by that point, I refused. It dawned upon me that had I lost my money, I would not be getting any resets; and now that I actually managed to run it up, now the suggestion is to have it reset to the starting point. That is effectively a lose-lose proposition for me. It makes no sense, it works 100% in their favour and has me never winning. I want them to simply honor what we agreed upon. Another thing was, they at some point claimed that "respecting a 40x bonus would've been unfair to other players" as the main point for their side (this main point changed during the conversation while mine has remained the same). My counterpoint was Not honouring it is unfair to me as that's what I was told and We can simply ask those other players at the forums, lay out all the information, and have them give their input should I get the money or not. The crux of the situation remains the same, the terms (both in what would make sense and in what I was told) do work in my favour, but I'm open to input from other players. They were not eager to take me up at such a proposal and let it sink (or rather, had another person pick up the conversation there).