Intercasino - winnings confiscated
Intercasino login;
[EDIT]
(please obscure the above information before publication).
On the 16th December Intercasino sent me a reload bonus offer, 100% up to £300 with a £15,000 wagering requirement.
At the time of deposit, the terms and conditions are shown on the deposit page which stated the maximum bet was 20% of the bonus amount. I have a screenshot of this and have/can provide it to thepogg.
I flat bet on slots, my bets were under the 20% max bet and once the wagering requirements had been fulfilled the balance of my account was £17,400.08.
I submitted a withdrawal request on 16th December and was asked for documents the next day which I submitted. Intercasino acknowledged receipt on the same day but also informed me my "case" was under review.
On December the 18th Intercasino informed me that they had confiscated my winning citing that I was in breach of their terms and conditions by betting over £6.25 per spin. I immediately refuted this and sent them a screenshot of the promotional terms that appeared on the deposit page.
Since there was no response, on December 19th I sent Intercasino a further email to confirm whether or not my case was still open, again pointing out the terms and conditions that were shown on the deposit page (and again sending a screenshot).
Intercasino continue to be unresponsive.
It is my belief that Intercasino were updating their terms on the 16th of December, as I have a screenshot of their General Terms from the 15th December which do not show the £6.25 max bet rule. In addition, the bonus history section in my account now shows a £6.25 max bet for the promotion in question. However at the time of the deposit the terms were definitely shown as anything below 20% of the bonus amount.
