Intercasino - makes payout unreasonably difficult
I try to cash out almost €3,000 at Intercasino.
They email me and said they need verification before they can send my money. They tell me they need a scan of the front and back of my ID and a bank statement. I give them both. Then a day later they send me this.
"Dear [EDIT],
Account number: [EDIT]
Username: [EDIT]
Hello and thank you for contacting Ecash Direct.
Please be advised that your account has been fully verified.
Your withdrawals requested by Neteller, will be sent today. You shall receive the funds by end of business day today.
We appreciate your patience on this matter and apologies for any inconvenience caused."
I wait for my money but it never come.
The next day I get an email from Intercasino. They tell me they are not going to pay me because I am not verified. They say they will only pay if I send them ANOTHER copy of my ID, this time while I am holding it in front of me. They also say they want a public notary to verify I am me.
This sounded completely absurd but I held my ID and took a picture in front of myself and sent it to them anyway. I told them a public notary isn't free and there is no chance they really need it to actually verify me. This is clearly only to make cash out a hassle for their customer. They are going to cost me money only to cash out?
I want to know how I can do everything they ask and they agree I do everything they ask and say they will pay me and I am verify, then before payment they change their mind. Every time I do everything they ask they only play a game with me and say, "Sorry, we want more..." eventually this must stop and I am sure they will not admit they do it on purpose to delay cash outs and make it very difficult to take money but there is no argue that it works in the casino favor to hold money for as long as possible and the motive for them to do this is there. It took me less than 5 minutes to deposit money on their site and I needed no verification at all... to get paid money I win fair they delay and delay and I do everything they ask and after they ask for more. Completely absurd! I hope this is a warning to anyone thinking about playing there in the future and I know I will never play there again!
