InterCasino - withdrawl issues
hi I need some help regarding this casino. I had deposited funds absolutely no bother and had actually won x amount I can't remember exactly but withdrew at 1st £6000 pound I was told via chat that I could only actually with draw £5000 so I cancelled previous withdrawal and then withdrew the £5000 pound under there advice I sent all relevant i.d and was told my account was verified. The 48 hours had past which my withdrawal should of been dealt with in and I still didn't receive anything to then be told my account is under review I then received an email to tell me that I has breached conditions that I had an another account with a different company within there group of casinos and I had self excluded myself. I would like to point out that this isn't the case they told me that this account was in a different surname and wanted me to confirm my surname even though I had sent in i.d in my surname. So basically they are saying I had opened an account with a different company with a different surname but my card with my correct surname had been used. no I.d had been sent into this said company and it certainly wasn't me so to me somebody has used my card on a site that I have no idea about so to me this is something I need to take up with my bank but they have also pointed out that this isn't a recent account or anything. I have sent them additional documents including birth certificate that I have had the same surname for 31 years. To be honest I don't know why they would think I would set up an account in a surname that I don't have (I don't know what the surname is) because if I won money or needed to verify an account this would not be possible if it isn't my name. I feel like they are just trying to look for a way not to pay. They even put a post on there home page biggest wins of the day and put on how much I won and congratulated me but now I feel like I won't even see this money
