HugoBets— player complaints: 5 in English

Genau das gleiche Problem habe ich auch!!!  Bei mir geht es um 500€! Ich habe vor 5 wochen schon einmal eine Auszahlung getätigt und musste mich verifizieren,  alles gut gewesen, am Montag habe ich 500€ beantragt zum auszahlen und nach Ablauf der 48h soll ich mich neu verifizieren...in meinem Profil steht ganz klar das alles vollständig verifiziert ist, der Support sagt ich soll mich verifizieren und schicken mir ständig links für verifizieren, ich schicke die gleichen dokumente wie vor 5 wochen, damals wurde es genehmigt, heute ständig abgelehnt...! Das ist ein scam casino! Ich brauche auch dringend Hilfe!

Hello. I registered with LBC about 1-2 weeks ago. I'm already KYC verified and even had a small test withdrawal, which arrived after exactly 24 hours. Almost three days ago, I won about €6,000. After that, I requested a withdrawal of €5,000. LBC's reviews and their terms and conditions state that withdrawals are processed within 48 hours. After about 49 hours, I contacted live support and asked why the withdrawal hadn't been processed yet. They apologized for the inconvenience and said that the finance department requires further verification for larger withdrawals. They also said they would get back to me. I haven't received a response yet. Please help. Thank you in advance. ❤️ Disputed amount: 5000€ Casino: HugoBets Case #: 4143

I am having a problem with Hugobets, just like many others here. The address verification simply isn't working—or rather, it seems like scam. I complete the verification process via Sumsub using a document, exactly as required. It gets accepted as valid, and the system states that the verification was successful. However, a few hours later, I receive the exact same prompt asking me to verify my address again. This has been going on all day long. The request keeps popping up repeatedly, even though I actually receive an email confirmation stating that the verification has been successfully completed. The live chat support either cannot or will not help me. Can you guys assist me? Disputed amount: 119.03€ Casino: HugoBets Case #: 4300

Dear Mr,Ticket Ref. DWB-PSMFG-340. Thank you for your inquiry.Upon investigation, it appears that the website you referred to is not licensed by the Malta Gaming Authority (MGA). As we could not establish the licensing jurisdiction, we are unable to refer you to the appropriate regulator.Engaging on

I've literally been waiting for the withdrawal of my funds for 2 whole months. Support doesn't provide any help, they are incompetent. I have USDT which I cannot withdraw and they don't offer me any solution.