HugoBets — player complaint #7498, 2026-08-07: verification
HugoBets: a player complaint filed on 2026-08-07, about verification, 119 EUR in dispute, status — resolved. Published on LCB.org. One of 5 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I am having a problem with Hugobets, just like many others here. The address verification simply isn't working—or rather, it seems like scam. I complete the verification process via Sumsub using a document, exactly as required. It gets accepted as valid, and the system states that the verification was successful. However, a few hours later, I receive the exact same prompt asking me to verify my address again. This has been going on all day long. The request keeps popping up repeatedly, even though I actually receive an email confirmation stating that the verification has been successfully completed. The live chat support either cannot or will not help me. Can you guys assist me? Disputed amount: 119.03€ Casino: HugoBets Case #: 4300
