NeBlask · brand

HugoBets — brand profile

Trust Score: 24/100 · D
Complaints: 6 in NeRating

HugoBets is an iGaming brand. NeBlask Trust Score 24/100 (grade D). 6 player complaints on record.

hugobets.com

About the brand

HugoBets runs its platform at hugobets.com. Scores in this range typically reflect issues with withdrawals, customer support response times, or bonus disputes. The review count is modest, but the pattern is clear enough to flag concerns about day-to-day service quality and dispute resolution.

casino sports betting

Domain: hugobets.com

Trust Score 24 D

Regulation

0/35

Reputation

8.8/25

Infrastructure

15/15

Transparency

0/15

Scale

0/10

Regulator blocks

In block registry 2 jurisdictions

Greece · HGC hugobets.com with 12 May 2026
Switzerland · Gespa/ESBK hugobets.com with 24 Feb 2026

Register means: the country's providers are instructed to block access to this domain. For licensed operators the international domain (.com) usually ends up there, whilst the local version (.it, .be) operates legally — cross-check with the licence block. This is not an assessment of payout honesty.

Verified 8 October 2026 by brand domains with registries 7 jurisdictions; unavailable:PL.

Domains

hugobets.com 200 SSL: 33 d. 344ms

Trustpilot

2.3 53 reviews

Open on Trustpilot

Trustpilot in-depth analysis

Analysed

of 53 reviews

Average rating

1.00

→ trend: 0.0 vs 0.0

Sentiment

negative

0% / 100% / 0%

Frequent topics

withdrawal 1

slow payment 1

verification 1

odds fairness 2

user experience 1

customer support 1

Recent Reviews

Akatsuki Itachi FR 4 months ago

Dear Mr, Ticket Ref. DWB-PSMFG-340. Thank you for your inquiry. Upon investigation, it appears that the website you referred to is not licensed by the Malta Gaming Authority (MGA). As we could not establish the licensing jurisdiction, we are unable to refer you to the appro...

landre suejahnie FR 4 months ago

faire attention arnaque

anisoara ES 5 months ago

I've literally been waiting for the withdrawal of my funds for 2 whole months. Support doesn't provide any help, they are incompetent. I have USDT which I cannot withdraw and they don't offer me any solution.

Responses to Negative Feedback

Responds to Negative Feedback

0 of 44

Monthly Rating Trend

Apr 26Jun 26

Casino Guru

Safety Index

4 / 10

Average

Founded

2016

Sister casinos

Game providers

Withdrawal limit

EUR 50,000 per month

Win limit

No win limit

Currencies

USD EUR AUD CAD NOK NZD PLN

Pros

Many unresolved complaints

Cons

No wager welcome bonus available
Live chat support is not available 24/7
Not all payment methods are available for all countries

Open on Casino Guru

Complaints Casino Guru

Total complaints 45

Black Points 2,078

Resolved: 11 Open: 1 Unresolved: 13 Rejected: 20

Complaints on Casino Guru

Player complaints NeRating

Cases in NeRating database 6

Player complaints from independent sources: payout disputes, account blocks, bonus conflicts.

Player complaints about HugoBets — NeRating →

ScamAdviser

Trust Score 61 / 100

In summary, we think hugobets.com is legit as we found few indicators which might point to a scam.

Positives

This website has received mixed reviews
The SSL certificate is valid
This website is safe according to DNSFilter

Negatives

According to Tranco this site has a low rank
This website has both positive as well as negative reviews

Open on ScamAdviser

Security

Security Headers

20 / 100

CSP HSTS X-CONTENT-TYPE REFERRER-POLICY X-FRAME-OPTIONS PERMISSIONS-POLICY

Cookies: 0 (0% secure)

Support

Operating hours

24/7

[email protected], [email protected]

Availability by country

Country	Bonus	Licence	Currency
AU	100% up to 200€	SGA, ADM	USD
BR	100% até 200€	SGA, ADM	USD
CA	100% up to 200€	SGA, ADM	USD
DE	300% bis zu 1000 €	SGA, ADM	USD
GB	100% up to 200€	SGA, ADM	USD

Rating on aggregators 3 source

3.9 / 10 of 3 source

ScamAdviser

6.1

Trustpilot

4.6

Trustpilot (Deep)

2.0

Best: ScamAdviser Worst: Trustpilot (Deep)

Community Reddit · Forums

positive

Active subreddits

r/1

Licences

No licence records found in our registers yet. Check public registers: regulator map.

Trust passport compiled from public sources: regulator registries, review platforms, NeRating complaints, brand domains and infrastructure. Methodology.