Mega Medusa— player complaints: 9 in English

I need help withdrawaling medusa keeps saying I need to send in verification and then lets me request to withdrawal but then sends me back my money help !

There is no such thing as fair gaming at any online casino. I have Played at plenty of the Inclave run casinos and they are so nice and generous with VIP appreciation chips, cashback on all lost deposits, free spins, and no playthrough match bonuses. As long as you are making regular deposits and not making any withdraw's. But as soon as you start winning all the perks stop, and I mean everything. Last I checked, The whole point of playing their games is to win money and not loose it!!! They all need to be sued because it's blatant discrimination against someone that wins. I have had this exact problem with all the inclave group of casino's. check out the screenshot of what support had to say. Disputed amount: 100$ Casino: Mega Medusa Case #: 4011

After them taking nearly 3 weeks to approve my withdrawal they finally sent it...but not to me!! Now I can't get anyone to respond to my emails...they are a bunch of thieves. I would Play elsewhere.

I can't log into my acount for some reason? It says something bad has happened.. all started after i was having trouble trying to withdraw.. Casino: Mega medusa Case #: 3521

I still haven't gotten mine and I've been verified. Then they say can't use my banking accounts. It's only $400. 

Mega Medusa denied comp-point withdrawal after support explained the wagering and cashout terms   I am requesting LCB’s assistance regarding a denied withdrawal and the removal of $235.09 from my Mega Medusa account. On July 13, 2026, I redeemed $16.99 in comp points. This dispute concerns only that single comp-point redemption. I did not make two consecutive comp-point redemptions. Immediately afterward, but before placing any wagers, I contacted support representative Ashley specifically about the conditions attached to the redemption. Ashley explained that the redeemed comp points carried a 60× wagering requirement, permitted table-game play and had a $200 maximum cashout. Her response was positive and treated the redemption as valid. She did not warn me that Mega Medusa would later consider any resulting winnings completely ineligible for withdrawal. I relied in good faith on that information, completed the entire wagering requirement successfully and submitted a Bitcoin withdrawal of $235.09 on July 14. On July 15, finance denied the withdrawal and subsequently removed the funds under its interpretation of the consecutive-redemption rules. My understanding was based partly on section 15: “Players must have at least 1 deposit between any 2 comp points redemption to be eligible to withdraw.” I understood this comp-point-specific wording as applying when there are two comp-point redemptions, requiring at least one deposit between those two redemptions. Because this dispute involves only one comp-point redemption, I did not understand section 15 as making it ineligible for withdrawal. More generally, I understood the wording as allowing up to two comp-point redemptions within one deposit cycle, with another deposit required before an additional comp-point redemption could qualify. Finance appears to interpret the wording differently, but that interpretation was not clearly explained to me before I wagered. My understanding was further reinforced on July 18, when representative Skye displayed a screenshot from Ashley’s side of the support records stating that multiple comp-point redemptions in a row were allowed. This appears inconsistent with finance’s position, or at minimum shows that Mega Medusa’s own staff did not clearly distinguish between being permitted to redeem comp points consecutively and being eligible to withdraw the resulting winnings. That distinction was especially important because Ashley had specifically explained a 60× wagering requirement and a $200 maximum cashout before I began playing. A reasonable player receiving that information would believe that successfully completing the stated conditions could result in the stated cashout. Had I been told that my actual withdrawal eligibility was zero, I would not have wagered the redeemed comp points. Mega Medusa accepted the full wagering activity and applied its disqualifying interpretation only after I completed the requirement and requested payment. I am not requesting more than the stated maximum. I respectfully request payment of the applicable $200 maximum cashout. Disputed amount: 200$ Casino: Mega Medusa Case #: 4502

Im having a similar experience with the same casino. Can you help me? I wish you the best of luck getting your issue resolved!! 

Dispute Summary: Mega Medusa has voided $1,900.00 in winnings based on a claimed violation of Clause 13. I am providing a transaction ledger screenshot and a Bitcoin receipt that prove the casino's audit is missing a key deposit. ​Key Evidence Points: ​The Missing Deposit: I have a confirmed Bitcoin receipt for a deposit on 10/20/2025. The casino’s support (Egan Milner) failed to list this in their breakdown, which led them to believe I had claimed "consecutive" free bonuses. This 10/20 deposit reset my eligibility. ​The Unfair Voiding: My transaction history shows that on 12/19/2025, I requested a $1,900.00 Bitcoin withdrawal. ​The Manager Removal: On 12/22/2025, the ledger shows a "Bitcoin Withdrawal denied" followed immediately by a "Manager Withdrawal" of -$1,902.22. This was a manual removal of my funds based on their incomplete audit. ​Contradictory Information: While the casino claimed they "cannot export a ledger," my account transaction history clearly shows all activity, except for the 10/20 deposit they are neglecting to acknowledge. Disputed amount: 1900$ Casino: Mega Medusa Case #: 3847

Casino promises 24hour cashout but it turns out that it is false. Processed a bitcoin withdrawal on 8/1 2 still on 10/12 no withdrawal was received.It turns out a withdrawal takes 10 days and not 24hours.Only 24hour approval bUT not cashout. completely misleading advertising.Also please see the inconsistent advise of wagering and subsequent lost another potential withdrawal of $150