HugoBets

3 Жалоб
0 Нерешённых
4,079.5 Индекс риска
619 Сумма споров
Решено 2 Игнорировано 1

Жалобы 3

07.08.2026 LCB.org Игнорировано
CLOSED: [Due to the submitter's and the casino's inactivity]: HugoBets - Withdrawal Issue
Genau das gleiche Problem habe ich auch!!!  Bei mir geht es um 500€! Ich habe vor 5 wochen schon einmal eine Auszahlung getätigt und musste mich verifizieren,  alles gut gewesen, am Montag habe ich 500€ beantragt zum auszahlen und nach Ablauf der 48h soll ich mich neu verifizieren...in meinem Profil steht ganz klar das alles vollständig verifiziert ist, der Support sagt ich soll mich verifizieren und schicken mir ständig links für verifizieren, ich schicke die gleichen dokumente wie vor 5 wochen, damals wurde es genehmigt, heute ständig abgelehnt...! Das ist ein scam casino! Ich brauche auch dringend Hilfe!
07.08.2026 LCB.org Решено
RESOLVED: HugoBets - No Payment Issue
Hello. I registered with LBC about 1-2 weeks ago. I'm already KYC verified and even had a small test withdrawal, which arrived after exactly 24 hours. Almost three days ago, I won about €6,000. After that, I requested a withdrawal of €5,000. LBC's reviews and their terms and conditions state that withdrawals are processed within 48 hours. After about 49 hours, I contacted live support and asked why the withdrawal hadn't been processed yet. They apologized for the inconvenience and said that the finance department requires further verification for larger withdrawals. They also said they would get back to me. I haven't received a response yet. Please help. Thank you in advance. ❤️ Disputed amount: 5000€ Casino: HugoBets Case #: 4143
07.08.2026 LCB.org Решено
RESOLVED: HugoBets - Account Problem
I am having a problem with Hugobets, just like many others here. The address verification simply isn't working—or rather, it seems like scam. I complete the verification process via Sumsub using a document, exactly as required. It gets accepted as valid, and the system states that the verification was successful. However, a few hours later, I receive the exact same prompt asking me to verify my address again. This has been going on all day long. The request keeps popping up repeatedly, even though I actually receive an email confirmation stating that the verification has been successfully completed. The live chat support either cannot or will not help me. Can you guys assist me? Disputed amount: 119.03€ Casino: HugoBets Case #: 4300
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