Casumo — player complaint #5641, 2026-02-22: verification
Casumo: a player complaint filed on 2026-02-22, about verification. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Signed up with a welcome bonus offer, they did not fully honour the welcome offer and then when I won on the slots they can’t pay out as they say I’m not verifiedProvided all the documentation asked for and they just say they can’t verify me and to check my account for more infoLog into my account and it says missing infoNo instruction as to what the missing info is or how to provide what they needTerrible company just seems like they won’t pay out by design and provide no guidance on how to be verified so that I can cash out my winningsWould advise to avoid this company as they seem like a totalScammer
