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Casumo — player complaint #5606, 2026-04-26: verification

Casumo: a player complaint filed on 2026-04-26, about verification. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-04-26 Trustpilot Verification

Depositing is easy but withdrawing is…

Depositing is easy but withdrawing is like pulling teeth .Been waiting over a week for my withdrawal still hasn't arrived.Before i deposited i checked and they didn't need any documents and verification,even asked support since hadn't used the account in a while and they said it was good to go .I put my money didn't even wager it because their crappy site was glitching and it wouldn't let me place the bet,so used another bookies instead for that game and decided to withdraw.......i request the withdrawal wait for like a week see nothing in my account i go on there and find that they suddenly want verification...So you took my money just fine but when i want it back you want verification .....money that i didn't even wager?Also in the uk it is illegal to do this , you are not suppose to block withdrawals for any reason like the flimsy ones you give....Your support was telling me that you are obligated to do so but apparently you don't even know the law and you just making stuff up to frustrate clients

Complaint data

Case number
#5606
Filed
2026-04-26
Status
Status unknown
Category
Verification
Place among complaints about Casumo
235 of 295 by date, newest first
Source
Trustpilot — original ↗
Text
182 words, as published

All 295 English-language complaints about Casumo — as a list by date; the summary, statuses and disputed sums are on the operator page.

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