Casumo — player complaint #5623, 2026-03-23: verification
Casumo: a player complaint filed on 2026-03-23, about verification. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I was asked to provide a document to verify my address, all I get now in the post are bank statements, but was told I could not hide my full account details and transaction history. I wasn’t comfortable sharing that level of sensitive financial information and expected to be able to redact it, but this wasn’t accepted.Under the UK GDPR, personal data should be limited to what is necessary for the purpose it’s collected. In my case, this felt excessive for a simple proof of address check.I’d recommend checking their verification requirements carefully before signing up.
